Administrative Specialist Office Operations ~ Business Support ~ Executive Assistance PROFILE
Extensive background in office administration and business operations spanning scheduling, records/information systems management, front desk reception, high-volume phone handling, customer service, and human resources through accounting/bookkeeping, quotes/estimates, sales support, inventory control, and shipping/receiving
Excel in strategically prioritizing, planning and managing workflow/projects to optimize productivity and efficiency, meet stringent deadlines and achieve operational goals
Technology savvy, with proficiency in MS Office Suite (Word/Excel/PowerPoint) and QuickBooks; adept in records and database administration along with reports and spreadsheets production
Effectively create, edit and produce quality communication materials; published freelance ghostwriter with textbroker.com
Self-motivated professional with exceptional work ethic equally effective in independent and cross-functional team collaboration roles; strong decision making and problem solving abilities
Talent for rapidly adapting skills along with acquiring and mastering new knowledge illustrated by success in varied industries and professional roles
Pnc Financial Services Group, Inc. - Virtual Customer Service Representative Philadelphia, PA, 07/2018 - 02/2021
Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
Maintained composure and patience in dealing with aggressive customers.
Updated information and details of calls and inquiries in customer service database for future reference.
Resolved payment issues efficiently to improve customer satisfaction and loyalty.
Handled multiple tasks simultaneously, including talking with and listening to customers while accessing, reading and inputting information into numerous applications.
Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Expertly manage and support business functions spanning customer service to administrative through strategic workflow management.
Routinely earn recognition from management for dynamic performance across quality and timeliness of reports, attention to detail and team player attitude.
Consistently deliver superior customer service crucial to building loyalty, retaining key accounts and driving growth in researching and promptly resolving issues, efficiently managing inbound phones and providing quality front desk reception in time-sensitive, high-volume environment.
Effectively manage all inbound shipment billing and data entry along with import and export shipments; complete shipping quotes and strategically schedule pickups and deliveries.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
Assisted with operations ranging from administrative and human resources through customer service and accounting.
Effectively oversaw all written estimates and scheduled and updated job calendar.
Optimized employee retention by facilitating positive relations, expertly responding to and resolving grievances and efficiently addressing insurance inquiries.
Handled payroll processing, billing and general bookkeeping; updated and maintained files.
Efficiently secured documents for permitting and scheduled inspections.
Obtained signatures for important financial and legal documents.
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