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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
  • Administrative Specialist Office Operations ~ Business Support ~ Executive Assistance PROFILE
  • Extensive background in office administration and business operations spanning scheduling, records/information systems management, front desk reception, high-volume phone handling, customer service, and human resources through accounting/bookkeeping, quotes/estimates, sales support, inventory control, and shipping/receiving
  • Excel in strategically prioritizing, planning and managing workflow/projects to optimize productivity and efficiency, meet stringent deadlines and achieve operational goals
  • Technology savvy, with proficiency in MS Office Suite (Word/Excel/PowerPoint) and QuickBooks; adept in records and database administration along with reports and spreadsheets production
  • Effectively create, edit and produce quality communication materials; published freelance ghostwriter with textbroker.com
  • Self-motivated professional with exceptional work ethic equally effective in independent and cross-functional team collaboration roles; strong decision making and problem solving abilities
  • Talent for rapidly adapting skills along with acquiring and mastering new knowledge illustrated by success in varied industries and professional roles
Skills
  • Accounting
  • Accounts payable
  • Administrative
  • Attention to detail
  • Billing
  • Bookkeeping
  • Business Management
  • Customer service
  • Data entry
  • Driving
  • Freelance Writing
  • Human resources
  • HR
  • Information systems
  • Insurance
  • Inventory
  • Managing
  • Payroll processing
  • Quality
  • Reception
  • Researching
  • Sales
  • Shipping
  • Strategic
  • Team player
  • Phones
  • Workflow
  • Written
Education and Training
Scranton, PA Expected in Business Management Certification, Valencia College-Orlando, FL HR Management Certification, Valencia College-Orlando, FL Freelance Writing : - GPA :
Experience
Pnc Financial Services Group, Inc. - Virtual Customer Service Representative
Philadelphia, PA, 07/2018 - 02/2021
  • Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
  • Maintained composure and patience in dealing with aggressive customers.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Resolved payment issues efficiently to improve customer satisfaction and loyalty.
  • Handled multiple tasks simultaneously, including talking with and listening to customers while accessing, reading and inputting information into numerous applications.
  • Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Caclv - ADMINISTRATIVE SPECIALIST
Bethlehem, PA, 05/2012 - 06/2018
  • Expertly manage and support business functions spanning customer service to administrative through strategic workflow management.
  • Routinely earn recognition from management for dynamic performance across quality and timeliness of reports, attention to detail and team player attitude.
  • Consistently deliver superior customer service crucial to building loyalty, retaining key accounts and driving growth in researching and promptly resolving issues, efficiently managing inbound phones and providing quality front desk reception in time-sensitive, high-volume environment.
  • Effectively manage all inbound shipment billing and data entry along with import and export shipments; complete shipping quotes and strategically schedule pickups and deliveries.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
Curaleaf - INVENTORY COORDINATOR
Newburgh, NY, 12/2010 - 05/2012
  • Relied upon as first point of contact for customers in providing prompt, knowledgeable service and issues resolution.
  • Successfully maintained efficient files, calendars, and information systems along with accounts payable and receivable.
  • Collaborated in auto action sales, including maintaining inventory records, and prepared quality auto purchase/sales documents.
  • Submitted new purchase requests to maintain optimal levels and meet projected needs.
Biogen Idec - EXECUTIVE ASSISTANT
Des Moines, IA, 01/1998 - 12/2010
  • Assisted with operations ranging from administrative and human resources through customer service and accounting.
  • Effectively oversaw all written estimates and scheduled and updated job calendar.
  • Optimized employee retention by facilitating positive relations, expertly responding to and resolving grievances and efficiently addressing insurance inquiries.
  • Handled payroll processing, billing and general bookkeeping; updated and maintained files.
  • Efficiently secured documents for permitting and scheduled inspections.
  • Obtained signatures for important financial and legal documents.
  • Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Crafted proposals and memos using desktop publishing and word processing software.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.

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School Attended

Job Titles Held:

  • Virtual Customer Service Representative
  • ADMINISTRATIVE SPECIALIST
  • INVENTORY COORDINATOR
  • EXECUTIVE ASSISTANT

Degrees

  • Business Management Certification, Valencia College-Orlando, FL HR Management Certification, Valencia College-Orlando, FL Freelance Writing

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