LiveCareer-Resume

virtual customer service associate seasonal resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

I am an organized and efficient Office Admin/Bookkeeper adept at quickly learning the required procedures and methods pertaining to your company's needs. I have extensive experience in QuickBooks, Microsoft Word and Excel due to my 5 plus years of bookkeeping, AR/AP, General Accounting practices & Office Administration experience in a small business setting. I have a strong willingness and ability to learn new skills and am passionate about learning in general. I work to remain positive and upbeat in any situation. I am dedicated to offering exceptional assistance to team members and clients alike. I am highly efficient with documentation & management skills and expertise. I am focused on providing quality, ethical data-entry and financial record-keeping support; experienced and accomplished at transposing & filing large amounts of data with accuracy and speed while being highly organized. I have a distinguished history of decreasing office spending while increasing functionality and being skilled at reorganizing offices for superior functionality. I understand the importance of accuracy, efficiency, and calmness in multi-tasking situations. I possess strong relationship-building abilities and have an outgoing, friendly, & caring disposition. I am mature, honest, and trustworthy. You will notice my address is currently Decatur, TX; however, I have secured a home and am in the process of moving to Edna, TX. I am available over Zoom or Facetime to meet with you regarding this job opportunity.

Skills
  • Exceptional organization
  • Professional Demeanor
  • Attention to detail & Accuracy
  • Independent worker
  • Always seeking to learn new skills
  • Effective Time Management
  • Maintains confidentiality
  • Ethical approach in all situations
  • Bookkeeping
  • Invoice and payment transactions
  • Experienced in Intuit QuickBooks
  • MS Office experience: Word & Excel
  • AR/AP
  • Account reconciliations
  • 60 WPM Typing Speed
  • Managing Office Supply Inventory
  • Mail handling
  • Expense reporting
  • Verbal And Written Communication
Work History
Virtual Customer Service Associate - (Seasonal), 03/2020 to 07/2020
Caris HealthcareGreenville, SC,
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Conferred with customers about concerns with products or services to resolve problems.
  • Managed customer relations and customer service through daily communication and interaction via phone and chat.
  • Provided primary customer support to customers in fast-paced environment, sometimes providing support to multiple customers at one time.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Kept security of customer's personal information a main priority.
Marketing Representative, 02/2020 to 05/2020
ServicemasterWichita, KS,
  • Recommended resources offered to customers, thoroughly explaining details
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
  • Handled numerous calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
  • Performed data entry with Excel & organized handwritten noting to record call notes, suggestions and questions
  • Responded to customer requests for products, services and company information promptly by phone and email
Office Manager/Bookkeeper, 09/2016 to 05/2019
ServicemasterSandy Springs, GA,
  • Processed accounts payable
  • Entered financial data into company accounting database to be verified and reconciled
  • Generated invoices upon receipt of billing information and tracked collection progress
  • Tracked financial progress by creating quarterly and yearly reports. Drafted Profit & Loss reports on each job summary & Developed monthly, quarterly and annual profit and loss statements and reports.
  • Streamlined daily reporting information entry for efficient record keeping purposes
  • Established QuickBooks accounting system to reflect accurate financial records
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time
  • Reconciled company bank, credit card and line of credit accounts
  • Streamlined bookkeeping procedures to increase efficiency and productivity
  • Organized forms, made photocopies, filed records and prepared correspondence and reports
  • Added new material to file records and created new records
  • Entered numerical data into databases in timely and accurate manner
  • Posted receipts to appropriate general ledger accounts
  • Researched and resolved accounts payable discrepancies
  • Us Microsoft & Excel to draft communication letters & documents
  • Manage office supplies, vendors, organization and upkeep
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Greeted numerous visitors, vendors, & customers
  • Maintained clean office area
Office Manager/Bookkeeper , 07/2014 to 01/2016
T R Services Oilfield Consulting - OwnerCity, STATE,
  • Generated invoices upon receipt of billing information and tracked collection progress
  • Communicated with customers to identify and resolve outstanding payments
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time
  • Entered financial data into company accounting database to be verified and reconciled
  • Managed and responded to all correspondence and inquiries from customers and vendors
  • Reconciled company bank, credit card and line of credit accounts
  • Used QuickBooks accounting system to reflect accurate financial records
  • Added new material to file records and created new records
  • Managed payroll processing for employees
Education
Uncompleted : Secondary Education / English & Literature, Expected in to Eastern Okla. State College - Wilburton,
GPA:

Attended Fall 1994- Fall 1995

High School Diploma: , Expected in 1994 to Kiowa High School - Kiowa, OK
GPA:



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Resume Overview

School Attended

  • Eastern Okla. State College
  • Kiowa High School

Job Titles Held:

  • Virtual Customer Service Associate - (Seasonal)
  • Marketing Representative
  • Office Manager/Bookkeeper
  • Office Manager/Bookkeeper

Degrees

  • Uncompleted
  • High School Diploma

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