virtual customer service associate resume example with 8+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Extraordinary leader and problem solver looking to transition from successful career in military. Calm under pressure with superior time management and conflict resolution skills. I am accustomed to working in hazardous conditions and high stress environments while paying close attention to details and focusing on task at hand. Flexible and determined to succeed. I have demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic.

  • Professional telephone demeanor
  • Verbal and written communication
  • Heavy Machine and Equipment Operator
  • Power and Hand tool knowledge
  • Mechanical assembly and repairs
  • Problem-solving skills
  • Call center operations
  • POS systems expert
  • Safety and compliance
  • Logistics
  • MS Office
  • MS Excel
Youth Challenge Academy Hinesville, GA Expected in 06/2012 High School Diploma : - GPA :
Work History
County Of El Paso Tx - Virtual Customer Service Associate
El Paso, TX, 05/2020 - Current
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
Beaumont Hospitals - Equipment Operator
Farmington Hills, MI, 02/2019 - 05/2020
  • Operated cherry pickers, electric pallet jacks, and reach truck equipment to complete safe and efficient work.
  • Used forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites and organized according to need.
  • Trained in diverse pieces of equipment and useful attachments to handle any team need.
  • Used radios and hand signals to enhance performance and safety while effectively communicating between operator and ground personnel.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
United States Army - Soldier MOS: 91B Wheeled Vehicle Mechanic
City, STATE, 03/2014 - 03/2020
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Performed as fire team member during situational training exercises and all infantry dismounted battle drill
  • Trained in use of tear gas, passive ordnance and explosives.
  • Maintained security of local areas and performed route clearance for visiting high-ranking officials.
  • Troubleshot vehicle faults and successfully operated heavy diesel equipment.
  • Coordinated and oversaw vehicle modification process.
  • Handled all repair work and maintenance to keep vehicles functional at all times.
  • Assessed vehicles to identify degree of malfunction or damage.
  • Performed wheeled vehicle recovery operations.
  • Performed semi-annual and annual unscheduled services on military grade vehicles.
  • Worked on military grade vehicles to repair engines, transmissions and electrical systems.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Luxottica - Distribution Clerk
City, STATE, 02/2017 - 02/2019
  • Picked orders, scanned products and packed boxes.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Manually transported warehouse materials weighing up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.

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Resume Overview

School Attended

  • Youth Challenge Academy

Job Titles Held:

  • Virtual Customer Service Associate
  • Equipment Operator
  • Soldier MOS: 91B Wheeled Vehicle Mechanic
  • Distribution Clerk


  • High School Diploma

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