LiveCareer-Resume

virtual customer service associate resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Extraordinary leader and problem solver looking to transition from successful career in military. Calm under pressure with superior time management and conflict resolution skills. I am accustomed to working in hazardous conditions and high stress environments while paying close attention to details and focusing on task at hand. Flexible and determined to succeed. I have demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic.

Skills
  • Professional telephone demeanor
  • Verbal and written communication
  • Heavy Machine and Equipment Operator
  • Power and Hand tool knowledge
  • Mechanical assembly and repairs
  • Problem-solving skills
  • Call center operations
  • POS systems expert
  • Safety and compliance
  • Logistics
  • MS Office
  • MS Excel
Education
Youth Challenge Academy Hinesville, GA Expected in 06/2012 High School Diploma : - GPA :
Work History
County Of El Paso Tx - Virtual Customer Service Associate
El Paso, TX, 05/2020 - Current
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
Beaumont Hospitals - Equipment Operator
Farmington Hills, MI, 02/2019 - 05/2020
  • Operated cherry pickers, electric pallet jacks, and reach truck equipment to complete safe and efficient work.
  • Used forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites and organized according to need.
  • Trained in diverse pieces of equipment and useful attachments to handle any team need.
  • Used radios and hand signals to enhance performance and safety while effectively communicating between operator and ground personnel.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
United States Army - Soldier MOS: 91B Wheeled Vehicle Mechanic
City, STATE, 03/2014 - 03/2020
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Performed as fire team member during situational training exercises and all infantry dismounted battle drill
  • Trained in use of tear gas, passive ordnance and explosives.
  • Maintained security of local areas and performed route clearance for visiting high-ranking officials.
  • Troubleshot vehicle faults and successfully operated heavy diesel equipment.
  • Coordinated and oversaw vehicle modification process.
  • Handled all repair work and maintenance to keep vehicles functional at all times.
  • Assessed vehicles to identify degree of malfunction or damage.
  • Performed wheeled vehicle recovery operations.
  • Performed semi-annual and annual unscheduled services on military grade vehicles.
  • Worked on military grade vehicles to repair engines, transmissions and electrical systems.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Luxottica - Distribution Clerk
City, STATE, 02/2017 - 02/2019
  • Picked orders, scanned products and packed boxes.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Manually transported warehouse materials weighing up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.

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Resume Overview

School Attended

  • Youth Challenge Academy

Job Titles Held:

  • Virtual Customer Service Associate
  • Equipment Operator
  • Soldier MOS: 91B Wheeled Vehicle Mechanic
  • Distribution Clerk

Degrees

  • High School Diploma

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