Energetic CompTIA A+ Certified Technician pursuing Field Technician position. Experienced in troubleshooting, configuring, and optimizing computer systems. Excellent customer service and communicating skills to convey complex technical information to users.
Passion for travel
Federal gaming laws knowledge
Player rewards programs
Desktop and laptop repair
Mobile data devices installation
Strong communication skills
Courteous and helpful
ATC experience operating in a control tower
Virtual Customer Service Associate, 11/2015 to 01/2016 Amazon.com LLC – Amazon Virtual Contact Center
Verified customer's account, process unknown transactions and subscriptions, and screen for fraudulent activity and concession abuse on customers' account.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Created cases and claims for damaged, lost or displaced packages.
Referred unresolved customer grievances to designated departments for further investigation.
Effectively managed a high-volume of inbound and outbound customer calls.
Overnight Sales Associate, 02/2015 to 08/2015 Ron Jon Surf Shop – Cocoa Beach, FL
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Pharmacy Technician, 08/2013 to 12/2013 CVS/Pharmacy – Montgomery, AL
Processed prescription orders for patients.
Input insurance information into patient's profile and update as needed.?
Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
Correctly completed pharmacy paperwork, including daily and weekly reports.
Google Street View Driver, 05/2013 to 08/2013 Adecco Employment and Staffing – Birmingham, AL
Collect data for Google Inc. while operating and monitoring a specialized computer mapping system.
Mapped the cities of Auburn, Opelika, Prattville, Greenville, Alexander City, Union Springs, and Montgomery in Alabama.
Discussed and planned route areas with supervisor approval.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Immediately communicated any equipment issues to the supervisor.
Game Attendant, 01/2013 to 04/2013 Creek Casino Montgomery – Montgomery, AL
Promoted special events, games, and prizes to casino guests.
Explained house rules, such as game rules and betting limits, to patrons.
Resolved guest complaints quickly, effectively and tactfully.
Cashed out employee tips and worked with slot technicians or manager to pay out jackpots.
Research Assistant, 08/2012 to 12/2012 University of Alabama Ryan Earley – Tuscaloosa, AL
Recorded fish behavior.
Plan laboratory experiments to confirm feasibility of processes and techniques used in the production of materials having special characteristics.
Utilize a variety of software applications, including analytical, scientific, development and environmental.
Create lab bench mixes and scale ups to the pilot lab for trials.
Support quantitative work with data sets.
Food Attendant, 06/2012 to 09/2012 DCH Regional Medical Center – Tuscaloosa, AL
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Guided patients through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Routinely supported other areas of the hospital restaurant as requested, including answering telephones and completing financial transactions for other staff.
Student Office Assistant, 02/2012 to 06/2012 University Medical Center – Tuscaloosa, AL
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
Examined, categorized and sorted incoming documents.
Maintained physical and computer-based filing systems.
Created reports, correspondence and spreadsheets with Microsoft Office programs.
Followed-up with staff and customers regarding missing or needed information.
Adhered to all related company policies and government regulations.