Virtual Customer Service Associate Resume Example
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VIRTUAL CUSTOMER SERVICE ASSOCIATE
Professional Summary
Energetic CompTIA A+ Certified Technician pursuing Field Technician position. Experienced in troubleshooting, configuring, and optimizing computer systems. Excellent customer service and communicating skills to convey complex technical information to users.
Skills
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Work History
Virtual Customer Service Associate, 11/2015 to 01/2016
Nouria Energy – Carver
Nouria Energy – Carver
- Verified customer's account, process unknown transactions and subscriptions, and screen for fraudulent activity and concession abuse on customers' account.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Created cases and claims for damaged, lost or displaced packages.
- Referred unresolved customer grievances to designated departments for further investigation.
- Effectively managed a high-volume of inbound and outbound customer calls.
Overnight Sales Associate, 02/2015 to 08/2015
Eldercare Pharmacy – Hawkinsville , GA
Eldercare Pharmacy – Hawkinsville , GA
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Pharmacy Technician, 08/2013 to 12/2013
Landry's – Hoboken , NJ
Landry's – Hoboken , NJ
- Processed prescription orders for patients.
- Input insurance information into patient's profile and update as needed.?
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Assisted the pharmacists with checking in and pricing drug orders, thirdparty transactions and relevant paperwork.
- Correctly completed pharmacy paperwork, including daily and weekly reports.
Google Street View Driver, 05/2013 to 08/2013
State Of Louisiana – Morgan City , LA
State Of Louisiana – Morgan City , LA
- Collect data for Google Inc. while operating and monitoring a specialized computer mapping system.
- Mapped the cities of Auburn, Opelika, Prattville, Greenville, Alexander City, Union Springs, and Montgomery in Alabama.
- Discussed and planned route areas with supervisor approval.
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
- Immediately communicated any equipment issues to the supervisor.
Game Attendant, 01/2013 to 04/2013
Marriott Vacations Worldwide – Ocean City , MD
Marriott Vacations Worldwide – Ocean City , MD
- Promoted special events, games, and prizes to casino guests.
- Explained house rules, such as game rules and betting limits, to patrons.
- Resolved guest complaints quickly, effectively and tactfully.
- Cashed out employee tips and worked with slot technicians or manager to pay out jackpots.
Research Assistant, 08/2012 to 12/2012
Stevens Institute Of Technology – Hoboken , NJ
Stevens Institute Of Technology – Hoboken , NJ
- Recorded fish behavior.
- Plan laboratory experiments to confirm feasibility of processes and techniques used in the production of materials having special characteristics.
- Utilize a variety of software applications, including analytical, scientific, development and environmental.
- Create lab bench mixes and scale ups to the pilot lab for trials.
- Support quantitative work with data sets.
Food Attendant, 06/2012 to 09/2012
DCH Regional Medical Center – City , STATE
DCH Regional Medical Center – City , STATE
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Guided patients through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Routinely supported other areas of the hospital restaurant as requested, including answering telephones and completing financial transactions for other staff.
Student Office Assistant, 02/2012 to 06/2012
University Medical Center – City , STATE
University Medical Center – City , STATE
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
- Examined, categorized and sorted incoming documents.
- Maintained physical and computer-based filing systems.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Followed-up with staff and customers regarding missing or needed information.
- Adhered to all related company policies and government regulations.
- Upheld confidentiality of all information.
Certifications
CompTIA A+ Certification
May 2016
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Resume Overview
Job Titles Held:
- Virtual Customer Service Associate
- Overnight Sales Associate
- Pharmacy Technician
- Google Street View Driver
- Game Attendant
- Research Assistant
- Food Attendant
- Student Office Assistant
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