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Virtual Customer Service Associate Resume Example

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VIRTUAL CUSTOMER SERVICE ASSOCIATE
Professional Summary
Energetic CompTIA A+ Certified Technician pursuing Field Technician position. Experienced in troubleshooting, configuring, and optimizing computer systems. Excellent customer service and communicating skills to convey complex technical information to users. 
Skills
  • Passion for travel
  • Time management
  • Federal gaming laws knowledge
  • Player rewards programs
  • Upselling techniques
  • Desktop and laptop repair
  • Mobile data devices installation
  • Strong communication skills
  • Analytical/Scientific Software
  • Courteous and helpful
  • ATC experience operating in a control tower
Work History
Virtual Customer Service Associate, 11/2015 to 01/2016
 Amazon.com LLC – Amazon Virtual Contact Center
  • Verified customer's account, process unknown transactions and subscriptions, and screen for fraudulent activity and concession abuse on customers' account.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Created cases and claims for damaged, lost or displaced packages.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Effectively managed a high-volume of inbound and outbound customer calls.
Overnight Sales Associate, 02/2015 to 08/2015
 Ron Jon Surf Shop – Cocoa Beach, FL

  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Pharmacy Technician, 08/2013 to 12/2013
 CVS/Pharmacy – Montgomery, AL
  • Processed prescription orders for patients.
  • Input insurance information into patient's profile and update as needed.?
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
Google Street View Driver, 05/2013 to 08/2013
 Adecco Employment and Staffing – Birmingham, AL
  • Collect data for Google Inc. while operating and monitoring a specialized computer mapping system.
  • Mapped the cities of Auburn, Opelika, Prattville, Greenville, Alexander City, Union Springs, and Montgomery in Alabama.
  • Discussed and planned route areas with supervisor approval.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Immediately communicated any equipment issues to the supervisor.
Game Attendant, 01/2013 to 04/2013
 Creek Casino Montgomery – Montgomery, AL
  • Promoted special events, games, and prizes to casino guests.
  • Explained house rules, such as game rules and betting limits, to patrons.
  • Resolved guest complaints quickly, effectively and tactfully.
  • Cashed out employee tips and worked with slot technicians or manager to pay out jackpots.
Research Assistant, 08/2012 to 12/2012
 University of Alabama Ryan Earley – Tuscaloosa, AL
  • Recorded fish behavior.
  • Plan laboratory experiments to confirm feasibility of processes and techniques used in the production of materials having special characteristics.
  • Utilize a variety of software applications, including analytical, scientific, development and environmental.
  • Create lab bench mixes and scale ups to the pilot lab for trials.
  • Support quantitative work with data sets.
Food Attendant, 06/2012 to 09/2012
 DCH Regional Medical Center – Tuscaloosa, AL

  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Guided patients through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Routinely supported other areas of the hospital restaurant as requested, including answering telephones and completing financial transactions for other staff.
Student Office Assistant, 02/2012 to 06/2012
 University Medical Center – Tuscaloosa, AL

  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
  • Examined, categorized and sorted incoming documents.
  • Maintained physical and computer-based filing systems.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Followed-up with staff and customers regarding missing or needed information.
  • Adhered to all related company policies and government regulations.
  • Upheld confidentiality of all information.
Certifications

CompTIA A+ Certification

May 2016

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Resume Overview

Companies Worked For:

  • Amazon.com LLC
  • Ron Jon Surf Shop
  • CVS/Pharmacy
  • Adecco Employment and Staffing
  • Creek Casino Montgomery
  • University of Alabama Ryan Earley
  • DCH Regional Medical Center
  • University Medical Center

Job Titles Held:

  • Virtual Customer Service Associate
  • Overnight Sales Associate
  • Pharmacy Technician
  • Google Street View Driver
  • Game Attendant
  • Research Assistant
  • Food Attendant
  • Student Office Assistant

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