victim advocate resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Hardworking, reliable individual, with 20-year history in high-volume settings. Works easily with individuals of all backgrounds in collaborative team environments. Supports daily operations with advanced organizational and problem-solving abilities. Meticulous and analytical with unsurpassed communication, time management and prioritization abilities.

  • Document preparation and filing
  • Administrative support
  • Safety Standards
  • Proficient in MS Office
  • Microsoft Excel Expertise
  • Excellent Investigative and Reporting Skills
  • General Office Functions and Office equipment knowledge
  • Verbal And Written Communication
  • Receptionist Duties
  • Computer Knowledge
  • File And Database Management
  • Customer Service
  • Work Orders
  • Payment Collection
  • Mail Processing
  • Bank Deposits
  • Scheduling
  • Multi-Line Phone Systems
  • Team Player
  • End-Of-Day Reporting
  • Front Desk
  • Invoicing
Work History
01/2020 to 05/2020
Victim Advocate University Of North Carolina Greensboro Fort Collins, CO,
  • Documented data and completed accurate updates to case records.
  • Developed rapport to create safe and trusting environment for care.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Collected statistical data and updated documentation to maintain client records.
  • Accompanied clients to court to clarify processes and procedures.
  • Liaised with members of justice system on behalf of client.
  • Coordinated individual and group counseling to meet victim service standards.
  • Constructed referral list of agencies and community resources for victims' to provide aftercare services.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Gathered and maintained statistical records.
  • Developed and maintained relationships with local law enforcement.
  • Community outreach and education
  • Knowledge of Crime Victim Compensation laws.
  • Organized and maintained precise filing records including confidential personnel files and sensitive materials.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Collected and compiled paperwork such as court filings and medical files.
  • Scanned and printed files and paperwork, when needed.
  • Added documents to file records and created new records to support filing needs.
  • Used Osnium and Microsoft to maintain hundreds of files and file notes.
11/2010 to 05/2012
Teaching Assistant/Class Mentor Stericycle Fontana, CA,
  • Assisted professors with classroom management and document coordination to maintain positive learning environment.
  • Assisted and mentored students in groups of up to 40 by reviewing lesson teachings and coursework.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom activities, including tutoring, grading homework and reviewing exams.
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Performed administrative and clerical tasks by entering data, preparing invoices and filing paperwork.
11/1999 to 10/2003
File Clerk/Office Administrator Devon Contractors City, STATE,
  • Managed digital databases and physical file systems.
  • Prepared records for site visits and file audits.
  • Verified client information by analyzing existing evidence on file.
  • Prepared and submitted regulatory file applications and supporting documentation.
  • Oversaw administrative operations such as file management and project paperwork.
  • Kept and updated records of customer interactions, customer accounts and file documents.
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
  • Collected information to correctly file warranty claims.
  • Completed clerical tasks such as file management and transmissions with speed and accuracy.
  • Assisted with auditing processes and performed internal file audits.
04/1997 to 03/1999
Field Administrator Centex Homes City, STATE,
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Administered gathering and preparation of all New Build files within strict deadlines and in alignment with Project Manager's needs and requests.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Responded to internal and external requests for information.
  • Upheld confidentiality of all information to avoid potential data breaches and client lawsuits.
  • Implemented improvements to file systems and procedures.
  • Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
  • Maintained physical and computer-based filing systems.
  • Examined, categorized and sorted incoming documents.
  • Prepared paperwork for all inspections and final client walk-throughs.
  • Prepared all Warranty Files
  • Compiled and maintained OSHA logs for three residential construction sites.
  • Successfully juggled multiple projects simultaneously to aid executive leaders.
  • Interpreted management directives to define and document administrative staff processes.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
  • Employed proven problem-solving techniques to resolve issues quickly and effectively.
  • Computerized office activities, maintained customer communications and tracked records through closing.
  • Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting
Expected in 2016 to to
Associate of Science: Criminal Justice
Sandhills Community College - Pinehurst, NC
Expected in 2013 to to
Associate of Science: Paralegal Studies
Inver Hills Community College - Inver Grove Heights, MN
  • Member of Phi Theta Kappa
  • Coursework in Criminal Justice, Family Law, Criminal Law, Tort Law
  • Dean's List Fall 2011 and Spring 2012
  • Maintained 3.9 Cumlative GPA
  • Received Phi Theta Kappa Scolarship
Expected in 1995 to to
State License: Cosmetology
Aveda Institute - Minneapolis, MN,
Expected in 1991 to to
High School Diploma:
Anoka High School - Anoka, MN
  • Office for Victims of Crime: Victim Advocacy Training Completion
  • North Carolina Coalition Against Domestic Violence: Domestic Violence Basics Training Completion
  • Office for Victims of Crime: Understanding Human Trafficking
  • Office for Victims of Crime: Victim Compensation
  • NCCADV - North Carolina Coalition Against Domestic Violence
  • Toastmasters

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Resume Overview

School Attended

  • Sandhills Community College
  • Inver Hills Community College
  • Aveda Institute
  • Anoka High School

Job Titles Held:

  • Victim Advocate
  • Teaching Assistant/Class Mentor
  • File Clerk/Office Administrator
  • Field Administrator


  • Associate of Science
  • Associate of Science
  • State License
  • High School Diploma

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