Sales management professional with extensive experience in customer service and marketing.
Customer-oriented Exceptional customer service skills MS Office proficient Effective team player Dependable and reliable National account management Social media savvy Complex project negotiations | Excellent communication skills Strong lead development skills Goal-oriented Internet savvy Order Processing Staff development/training Prospecting and cold calling Strategic account development Team building expertise |
Led sales calls with team members to establish sales and customer retention goals.
Negotiated and closed contracts with Fortune 500 companies, including Valley Proteins, DarPro and Disney
Hired and trained all sales staff
Determined price, schedules and discount rates
Managed a regional sales staff of 3 members.
Shared product knowledge with customers while making personal recommendations.
Knowledge of manufacturing and production
Managed the complete redesign and launch of the company's website in 6 months.
Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.
Created an official company page on Facebook to facilitate interaction with customers.
Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
Extensive knowledge in strip, wire, bar and FBB
Work daily with Metallurgists
Develop and implement a comprehensive lean manufacturing system to reduce waste
Certifications for all steel material
Re-certifications
Knowledge of specifications ex. AMS and ASTM
Performance reviews
Analyze all incoming test reports
Participated in various incentive programs and contests designed to support achievement of production goals
Retained and ensured proper handling and care of 50 existing big name
accounts ex. Goodrich, Pratt & Whitney, GE, Honeywell and Boeing
Trailer and body quotes
Process and enter customer orders
Visit clients to promote strong customer relationships
Quote follow-up
Collections/ complaints
Advertising
Purchasing aluminum
Yearly inventory
Work with outside sales to establish and grow accounts in U.S., Canada, and Puerto Rico
Demonstrate professional and courteous customer service
Complete all inquiries assigned or unassigned via fax, e-mail, phone, etc.
Contribute to and promote the "team attitude" / be courteous to fellow team members
Develop customer specific strategies focused on increasing productivity and profit
Enter all orders/credits in a timely fashion
Work directly with outside sales to establish and grow accounts
Act as main liaison between customer and the Alcoa organization
Serve as daily interface between customers and manufacturing facility
Provide extensive technical product support to customers
Process and enter customer orders
Determine daily and firm product quotes based on metal market values and desired ROC
Track orders from order entry through production, shipment, and delivery
Participate in specialized department events to streamline processes and procedures
Prepare monthly customer rebates and delivery performance reports
Visit clients to promote strong customer relations
Stencil and pack customer material according to individual order specifications
Participate in physical restructuring of warehouse layout and bundle logistics
Supervise Packer 'B' personnel
Obtain patient vital signs
Perform initial patient triage
I.V. Therapy
Assist staff physicians with procedures or exams as needed
Administer vaccines, allergy injections and any other inoculations as prescribed by physicians
Clean and sterilize surgical equipment
Microsoft Word, Excel, Power Point
HP 3000 System
Oracle
Internet/ Web-based HTML applications
Mainframe
Six Sigma
Top 5% of class
Dean's list
Varsity Club
Softball
Cheerleading
Yearbook
Weightlifting
SADD
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School Attended
Job Titles Held:
Degrees
