Product management executive that develops new business and product solutions that increase revenue. Initiative taker that optimizes business operations through integrative thinking, adaptability, and the ability to work cross-functionally. Successfully manages client relationships and teams.
AGILE SOFTWARE DEVELOPMENT
VICE PRESIDENT, PRODUCT MANAGEMENT, 01/2015 to CurrentGovolution, LLC － Arlington, Virginia
Product owner of firm's suite of electronic payment solutions to positively impact the sales pipeline, increase customer satisfaction and ensure competitive differentiation.
Designed and coordinated the development and deployment of new call center and CRM payment solutions, facilitating entry into the call center and business process outsourcing markets. Products have generated more than $1 Million in revenue in the first year following their rollout.
Created processes and procedures to ensure that the voice of the customer, as well as solid business cases are included in the product management decisioning process.
Defined business requirements and managed build effort of an electronic bill presentment and payment solution, enabling the firm to enter and successfully compete in new industry verticals.
VICE PRESIDENT, CLIENT SERVICES, 01/2007 to 12/2014Govolution － Arlington, Virginia
Led team of project managers responsible for electronic payment platform implementation projects, as well as the corporate customer support organization.
Successfully closed and managed a reseller agreement with a large, national bank to provide electronic payment product solutions to its business clients, generating more than $2.5 Million in annual profit.
Directed an enterprise reporting product development effort for the firm's largest customer, generating significant revenue, while adding to the company's suite of electronic payment products.
SENIOR PROJECT MANAGER, 05/2004 to 01/2007Govolution － Arlington, Virginia
Led multiple enterprise electronic payment platform implementation projects for organizations wanting to process credit card and ACH/electronic check transactions over the web and via other electronic channels.
Completed more than 100 electronic payment processing projects for more than 30 organizations, successfully enabling the electronic processing of more than $1 Billion in annual collections.
PROGRAM MANAGER, 01/2002 to 04/2004Capital One Financial Corporation － Glen Allen, Virginia
Coordinated development and deployment of a large data warehouse used to identify and target potential credit card customers.
Managed efforts of internal resources, consultants, and third-party developers.
Implemented the first post-production software release, delivering $35 Million in annual revenue.
Redefined project deliverables and timelines in response to significant shifts in corporate priorities.
Designed and implemented a process to facilitate prioritization of all system enhancements.
PRODUCT MANAGER, 06/2000 to 01/2002Capital One Financial Corporation － Glen Allen, Virginia
Directed development of a web-based, direct marketing campaign management system.
Managed the relationship between the user community, IT development team, and senior management.
Revamped the user acceptance testing process, significantly shortening the time and resources needed to conduct the testing while improving its overall effectiveness.
Instituted software development lifecycle methodology and best practices, contributing to four significant product releases being delivered on time and on budget.
BUSINESS DEVELOPMENT MANAGER, 07/1998 to 03/2000Mobil Corporation － London, England
Performed market analysis of European jet fuel market to identify the most profitable airports.
Conceived and implemented growth strategy for penetrating these high potential airports.
Built and analyzed financial models of potential capital investment projects.
Obtained required approvals for Mobil's entry into Copenhagen Airport, Europe's seventh busiest airport.
Designed and successfully implemented comprehensive Year 2000 business continuity plans for Mobil's 27 European airport supply locations. Received departmental award for this work effort.
SUPPLY CHAIN MANAGER, 06/1997 to 07/1998Mobil Oil Corporation － Fairfax, Virginia
Scheduled seaborne deliveries of crude oil into two Gulf Coast refineries.
Managed multiple supply chain relationships to ensure timely completion of all scheduling and logistical activities.
Reduced long-term inventory requirements for two refineries, resulting in working capital and storage cost savings exceeding $1 Million per year.
SENIOR REGULATORY CONSULTANT, 07/1991 to 08/1995Wisconsin Electric Power Company － Milwaukee, Wisconsin
Advised all levels of management regarding compliance with all state and federal rules and regulations pertaining to operations at two nuclear power plants.
Devised and implemented strategies to enhance the company's relationship with the Nuclear Regulatory Commission, resulting in improved inspection results and reduced costs.
Led and trained 25 enlisted personnel in five separate divisions on board a ballistic-missile submarine.
Supervised personnel responsible for the safe operation of the submarine's nuclear power propulsion plant.
Awarded two Navy Achievement Medals for superior performance.
Submarine Officer, 05/1986 to 06/1991United States Navy － Charleston, South Carolina
Led and trained 25 personnel in five divisions onboard a nuclear-powered, ballistic missile submarine.
Twice awarded the Navy Achievement Medal.
Master of Business Administration (MBA):1997UNIVERSITY OF VIRGINIA
Bachelor of Science:Chemistry,1986UNIVERSITY OF ROCHESTER
CERTIFIED TREASURY PROFESSIONAL:2007
Agile software development, payment processing, business development, business operations, customer satisfaction, customer support, executive management, market analysis, product management, strategy