Member of Universal Change Risk Assessment Tool team. Primary education provider for use of the tool that provides a systematic method of assessing and identifying risks associated with business changes, documenting mitigation plans, ensuring compliance with all relevant Federal Regulations and bank policies. Served user base of approximately 6,000 and provided real time support for all users within the Consumer lines of business. Performed quality reviews of submissions and provided feedback to senior management regarding data quality. Interfaced with technical partners to build business requirement documents utilitzed in system upgrades, enhancement releases and resolution of technical problems. Monitored system response time performance and provided monthly reporting to all impacted teams. Managed discrepancy report for all lines of business to ensure adherance to established standards.
Managed Line of Business risk mitigation and change management process for Consumer Card Marketing. Developed desktop procedures adopted by multiple lines of business for effective management of new marketing campaigns, risk vs. reward analysis and audit readiness. Managed back end strategy validatation and metric measurement process. Supplied education on new policies, changed policies and Federal Regulations.
Analyzed US Consumer Card portfolio for the development of and execution of strategies to generate cash and or reduce losses. Created and performed analysis that led to creation of automated system to prevent access check fraud. Implemented tests and pilot marketing programs for US credit card used in portfolio analysis.
Responsibilities included but not limited to interviewing, hiring, training and performance management, call volume management and performance review preparation and administration. Selected to manage a team of account review analysts responsible for account level pricing and credit line management. Won top performing team honor 5 times. Had a 100% success rate for team members posting for new positions. Set service level goals and sales goals for inward marketing team. Winner of the "Outside the Box" award for the creation of the Balance Transfer eligibility report.
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