Bank of America - Vice President, Operational Risk Manager Resume Example

Managed Line of Business risk mitigation and change management process for Consumer Card Marketing.  Developed desktop procedures adopted by multiple lines of business for effective management of new marketing campaigns, risk vs. reward analysis and audit readiness.  Managed back end strategy validatation and metric measurement process.  Supplied education on new policies, changed policies and Federal Regulations. 

Analyzed US Consumer Card portfolio for the development of and execution of strategies to generate cash and or reduce losses.  Created and performed analysis that led to creation of automated system to prevent access check fraud.  Implemented tests and pilot marketing programs for US credit card used in portfolio analysis.    

Responsibilities included but not limited to interviewing, hiring, training and performance management, call volume management and performance review preparation and administration.  Selected to manage a team of account review analysts responsible for account level pricing and credit line management.  Won top performing team honor 5 times.  Had a 100% success rate for team members posting for new positions. Set service level goals and sales goals for inward marketing team.  Winner of the "Outside the Box" award for the creation of the Balance Transfer eligibility report.