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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Customer-centered banking professional with a diverse financial service career in institutional business development and project management. Adept at directing complex projects and leading high performance teams to complete key financial initiatives.
Skills
  • Web-based reporting tools
  • Account management
  • Operations analysis
  • Negotiation skills
  • Needs assessments
  • Instructional design
  • Quality assurance
  • Customer targeting
  • Strategic partnerships

Microsoft Excel

Microsoft Word

Power Point

Work History
Vice President, Operational Risk Manager, 04/2009 - 09/2016
Vishay Dale Electronics, Inc. Duluth, MN,

Member of Universal Change Risk Assessment Tool team.  Primary education provider for use of the tool that provides a systematic method of assessing and identifying risks associated with business changes, documenting mitigation plans, ensuring compliance with all relevant Federal Regulations and bank policies.  Served user base of approximately 6,000 and provided real time support for all users within the Consumer lines of business.  Performed quality reviews of submissions and provided feedback to senior management regarding data quality.  Interfaced with technical partners to build business requirement documents utilitzed in system upgrades, enhancement releases and resolution of technical problems.  Monitored system response time performance and provided monthly reporting to all impacted teams.  Managed discrepancy report for all lines of business to ensure adherance to established standards.

LOB Control/Operational Risk Management Officer, 2004 - 04/2009
Bank Of America/MBNA City, STATE,

Managed Line of Business risk mitigation and change management process for Consumer Card Marketing.  Developed desktop procedures adopted by multiple lines of business for effective management of new marketing campaigns, risk vs. reward analysis and audit readiness.  Managed back end strategy validatation and metric measurement process.  Supplied education on new policies, changed policies and Federal Regulations. 

Marketing Analyst, 04/2003 - 2004
MBNA City, STATE,

Analyzed US Consumer Card portfolio for the development of and execution of strategies to generate cash and or reduce losses.  Created and performed analysis that led to creation of automated system to prevent access check fraud.  Implemented tests and pilot marketing programs for US credit card used in portfolio analysis.    

Manager Inward Customer Marketing/ Account Revew Analyst Team, 09/2000 - 04/2003
MBNA City, STATE,

Responsibilities included but not limited to interviewing, hiring, training and performance management, call volume management and performance review preparation and administration.  Selected to manage a team of account review analysts responsible for account level pricing and credit line management.  Won top performing team honor 5 times.  Had a 100% success rate for team members posting for new positions. Set service level goals and sales goals for inward marketing team.  Winner of the "Outside the Box" award for the creation of the Balance Transfer eligibility report.

Education
Associate of Science: Business, Expected in 1996
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Goldey Beacom College - Wilmington, Delaware
GPA:

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Resume Overview

School Attended

  • Goldey Beacom College

Job Titles Held:

  • Vice President, Operational Risk Manager
  • LOB Control/Operational Risk Management Officer
  • Marketing Analyst
  • Manager Inward Customer Marketing/ Account Revew Analyst Team

Degrees

  • Associate of Science

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