Vice President of Staff Development and Training with more than 2 years of experience planning, developing and
implementing a training and staff development program for MembersFirst Credit Union .
Vice President of Lending with management experience and exceptional people skills. Versed in knowledge of loans and
exceptional customer service skills. Desires a challenging role as a loan officer.
Summary of Skills
Microsoft Word Training and staff development Computer proficient Management skills Client-focused Proficiency in credit counseling Excel in customer service Proficiency in loans
Credit and Collection
Created new departmental procedures manual.
Assessed organizational training needs.
Vice President of Staff Development and Training March 2013 to CurrentMembersFirst Credit Union - Decatur, GA
Analyzed each department training needs and developed new training programs based on the analysis.Planned and led training programs on staff development.Designed training modules that implemented strategic business practices and organizational behavior training concepts.Effectively trained instructors and supervisors on techniques for managing employees.Presented training information via role playing, simulations and team exercises.Managed the training calendar for the entire fiscal year.Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.Created effective training course objectives, course content and all materials.Led trainings for up to 60 employees on a weekly basis.
Vice President of Lending November 2007 to June 2013MembersFirst Credit Union - Decatur , GA
Managed team of 15 of loan processors and officers.Defined strategy and business plan for lending.Assisted.
senior-level credit officers with complex loan applications.Analyzed applicants' financial status, credit and property.
evaluation to determine feasibility of granting loan.Provided expert financial advice on mortgage and both educational and.
Title Clerk and Loan Officer July 2005 to November 2007MembersFirst Credit Union - Decatur, GA
Was responsible for maintaining and tracking all titles for Credit Union.
Worked with Department of Motor Vehicle in.
Continued reviewing processing and approving loans.
Director of Preschool Ministries June 1996 to June 2005Hebron Baptist Church - Dacula, GA
Controlled administrative, operational, financial and logistical areas of preschool department.
Trained and worked with over 200 volunteers.
Supervised 3 preschool Sunday School services including approximately 600 children and 200 volunteers.
Supervised a paid childcare program with approximately 20 workers and a weekday preschool program.
Supervised a preschool staff of eight and worked with other departments for childcare needs.
Ordered curriculum for Sunday School classes, trained new teachers and volunteers.
Coordinated Vacation Bible School for preschoolers and other special events.
Worked with other churches and did training and staff development as needed.
Collections, Teller, Loan officer February 1985 to May 1996MembersFirst Credit Union - Decatur, GA
Opened new customer accounts, including checking, savings and lines of credit.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Loaded consumer loan applications into the MembersFirst Credit Union loan processing program.
Processed cash withdrawals.Adhered to all federal and state compliance guidelines relative to retail mortgage lending.Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Educated customers on the variety of loan products and available credit options.Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.Provided expert financial advice on mortgage and both educationaland personal loans.
Bachelor of Arts : Psychology, 1984University of Georgia - Athens, GA, USPsychology
Associate of Arts : Psychology, 1982Truett McConnell College - Cleveland, GA, USPsychology
High School Diploma : 1980Dacula, GA, US
administrative, benefits, business plan, content, counseling, Credit, Client, customer service, database, special events, financial, loan origination, loan processing, Management skills, managing, materials, Excel, Microsoft Word, mortgage lending, organizational, performance appraisals, processors, retail, staff development, strategy, strategic, training programs