Accomplished Product and Project Leader with 10 years of experience in the technology and insurance/ financial service sectors. Excels at initiating, planning, executing, monitoring, and delivering complex technology projects with budgets of up to $5M and spanning multiple years. Has successfully delivered both new build technology solutions and implementation of third-party technology solutions. Adept at leading and managing large teams and stakeholders using both Agile and Waterfall development methodologies. Skilled at designing, managing, marketing, and selling SaaS, desktop, and mobile applications. Experienced at writing business requirements, user stories, statements of work, cost benefit analyses, business cases, and project plans. Twelve years of experience in exclusively remote work environments.
Led sales, marketing, and business development efforts including new product development and product marketing. Forecasted and developed sales reports and quotas to establish sales objectives. Drove new business and maintained and cross-sold products to existing clients. Managed sales and product lifecycles for high-profile clients from initial contact through close. Oversaw client implementations and project management efforts. Developed new products to drive business and manage development efforts.
Led product management and general strategy for three enterprise SaaS products and two mobile applications. Established, managed, and maintained product roadmaps while partnering with Agile development teams to deliver quarterly releases. Collaborated with business users, development teams, and stakeholders to optimize product value by balancing change requests, SLA adherence, and enhancements against bug fixes, security/ infrastructure updates, and new product features. Partnered with sales and marketing to ideate, create, and price new products and add-on services. Established and managed procedures for user feedback (VOC), user stories, and requirements.
Identified project timelines, workflow, resource allocation, and budget requirements by gathering information from stakeholders and prioritizing them into operational solutions. Assessed IT and business development efforts, including coordinating initial program / project proposals and charters. Controlled scopes, deliverables, cost estimates, ROIs, and resource allocations. Aligned programs / projects with the organization's objectives.
Oversaw all aspects of the product development lifecycle for a suite of workflow applications. Maintained product roadmaps and backlogs and prioritized user enhancements and bug fixes through VOC and end user feedback. Utilized Waterfall and Agile development methodologies to manage product enhancements. Solicited new user stories, gathered enhancement requests, and conveyed new product features to end users. Orchestrated monthly releases and end user communications. Optimized costs by controlling expenses and managing budgets.
Project Management Professional
Certified Six Sigma Black Belt
Certified Scrum Master
Certified Product Owner
ProSci Change Management Certified
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