Serves as a Senior Compliance Risk Officer – Reporting for Independent Compliance Risk
Management (ICRM) responsible for establishing internal strategies, policies, procedures,
Processes, and programs to prevent violations of law, rule, or regulation and design and deliver a
Risk management framework that maintains risk levels within the firm's risk appetite and protects
Automatic Call Distributor
Vice President, Global Control Officer, 07/2007 to 05/2009 CITI – Warren, NJ
As a subject matter expert, responsible for liaison with auditors and regulators on issues related to
the Business Unit (BU), Risk Control Self-Assessment processes, analysis, and testing.
and coordinated the Risk Control Self Assessment and Management Control Assessment testing of
crucial Business Unit (BU) process controls, including Project Management, Risk Management, and
Continuity of Business, Problem Management, Identity Management, Access Control, and Security
Analyzed and reports RCSA and risk control metrics, trends, and performance improvement
options too Senior Managers and business leaders.
Collaborated with the management team to ensure departmental support and a full
understanding of compliance responsibility.
Ensured businesses were responding to open corrective action plans in a timely matter.
Developed a compliance culture and foster good working relationships with other regulatory
Coordinated and prepared all documentation before the audit.
Communicated with BU's executives and provided direction while assisting in the readiness
for compliance with similar examinations and audits.
Developed annual compliance plan risks, objectives, and initiatives for the upcoming year.
Protected the integrity of the data system conducted comprehensive compliance reviews and
identified significant gaps in the Entitlement Review process.
Established a professional relationship with various regulatory bodies and representatives
from BU on both local and global issues.
Maintained open communication with business legal
and managerial staff.
Vice President, Senior Compliance Officer, 03/2004 to 07/2007 CITI – Warren, NJ
Responsible for organizing activities related to Risk Control Self-Assessment, testing, issue
identification, and corrective action tracking within a Senior Management Team organization.
Managed the implementation of directives as mandated by Corporate and CitiTech
Conducted Risk Control Self-Assessment review for CITMP (Architecture, Change
Management, CoB, Contracting and Outsourcing, Information Security, Internet
Management, Problem Management, Project Management, Resource Management, and
Ensuring and build a strong process of capturing and tracking control exceptions and share
the trend analysis.
Resolved complex problems through in-depth evaluation of control processes; performs
Assistant Vice President,Business Information Security Officer, 01/2001 to 03/2004 CITI – York, NY
Oversaw group policies and provided information security guidance to three departments with a
total of 300 employees across three sites - Electronic Banking Service Center, New York Service
Center, and Wall Street Branch
• Coordinated Business Continuity Planning for Electronic Banking disaster recovery by
designing and developing call routing process flows.
Interfaced with external telecommunication firms, selected and prepared primary and
secondary contingency sites.
Assistant Vice President, WorldLink Technical Support Team Leader, 03/1999 to 01/2001 CITI – New York, NY
Conducted staff metric reviews and determining the volume of incoming calls, the average length of
Prepared and analyzed Automatic Call Distributor (ACD) metrics.
Ensured that teams were adequately trained, set annual goals, wrote, and delivered staff
Provided training and guidance to associates through weekly meetings, monthly
assessments, and daily mentoring.
Coached associates by giving praise for achieved milestones, discussing any areas that
require improvement, goal setting, holding associates accountable, and engaging in fierce
• Created employee performance-based evaluations and materials for all positions, conducted
Bachelor of Business Management DegreeCentenary University - Hackettstown, NJ
Associate of Art DegreeCentenary College - Hackettstown, NJ
Certificate of Notary Public , National Association of Notary Public , County
December 2016 — December 2020
Health Information Technology (HIT) CertificateEssex County College - Newark, NJ
Assistant Vice President,Business Information Security Officer
Assistant Vice President, WorldLink Technical Support Team Leader
Bachelor of Business Management Degree Associate of Art Degree Certificate of Notary Public , National Association of Notary Public , County
December 2016 — December 2020
Health Information Technology (HIT) Certificate
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