Vice President & Branch Manager, 04/2013 to 06/2017US Bank, NA. － Glen Ellyn , ILConsistently led team to best (KDS) customer service scores in the district each year. Won Pinnacle award the last two years in the first quarter, which is awarded to the top 10% of branches in the country. This award is for a combination of customer service scores, profitability, & loan growth and is divided by size of branches, with mine being in the large branch category. The branch has consistently grown the deposits and customer base each year since I have managed the branch.
Vice President & Branch Manager, 06/2009 to 02/2013PNC Bank － Glen Ellyn, IL
Led a team of 5 customer service representatives and 2 personal bankers in the change of banks from
National City to PNC.
Our team consistently reached and exceeded goals.
In doing so, earned PNCs
coveted E6 award for Human Sigma in 2009.
More recently earned the E6 award in 2012 and 2013.
award is driven by CIQ.
In essence, customer service scores for taking care of customers.
consistently been one of the top rated customer scored branches giving 5 star service regularly.
Additionally the branch has continued to grow profitability by keeping a solid customer base and growing
the banks share of wallet with these core customers.
The branch has been a leader in mortgage lending,
business loans and merchant processing.
Vice President & Branch Manager, 11/2005 to 06/2009National City Bank － Glen Ellyn, IL
Led team of branch employees to grow deposits to over $100,000,000 from 2005 through 2009 when PNC
bought National City.
Besides growing accounts and relationships, also retained the majority of all
customers that started with the branch due to great customer service.
Worked well with branch partnerships
in mortgage, business banking and merchant processing.
Assistant Vice President & Assistant Branch Manager, 10/2004 to 11/2005National City Bank － Glen Ellyn, IL
Helped to grow new National City branch to $12,000,000 in deposits in 10 months.
A large customer base
followed me from US Bank.
Great customer service and teamwork was key to this growth.
Assistant Vice President, Licensed Banker, 09/2000 to 10/2004US Bank － Glen Ellyn, IL
Responsible for branch sales in New Accounts, Consumer Loans, and referrals to partners in mortgage,
business banking, investments, and merchant sales.
Won awards in 2000 and 2001 for investment sales as a
Licensed Banker selling $2.1 million in annuity sales.
Worked through merger of Firstar to US Bank and
handled customer issues with positive results.
Assistant Vice President/Consumer Lender III Licensed Banker, 07/1992 to 09/2000Firstar Bank － Glen Ellyn, IL
Was offered opportunity to return to Main Street office to manage all areas in the hub office of three branch
locations in Glen Ellyn.
Tasks included taking care of a variety of prospective loan customers, underwriting,
disbursing and collecting loans.
Opened both personal and business accounts and crosssold other services.
Met with perspective investment customers and recommended financial plans for their portfolios.
handled construction lending for several years.
Managed the sale and service of the Elan Merchant Services
Performed all functions as needed for handling land trust transactions on the 500+ customers that
the bank had at that time in its land trust department.
Branch Manager, 09/1986 to 07/1992DuPage Bank & Trust/Firstar Bank － Glen Ellyn, IL
Hired and led team of 15 employees in opening new branch on Roosevelt Rd.
for DuPage Bank & Trust
Managed team through merger in 1987 with Firstar Bank.
Grew branch to $23,000,000 before
heading to Main Street office after 6 years.
Offered all aspects of banking except investments.
received both Series 7 and 63 licenses in order to offer investments at the branch for the first time.
Branch Manager, 09/1984 to 09/1986DuPage Bank & Trust － Glen Ellyn, IL
Managed branch staff consisting of 15 full and parttime employees.
Originated loan operations never
previously offered at this branch.
Loan Officer, 11/1982 to 09/1984DuPage Bank & Trust － Glen Ellyn, IL
Interviewed, underwrote, disbursed and collected loans.
Maintained low percentage of pastdue loan
Assistant Branch Manager/Teller Supervisor/Teller, 06/1978 to 11/1982DuPage Bank & Trust － Glen Ellyn, IL
Supervised and scheduled teller staff.
Performed all teller functions as needed.
Education and Training
Bachelor of Arts:Bank Management,1984North Central College － Naperville, ILBank Management