Innovative professional with a diverse experience in real estate development and management, with demonstrated initiative, creativity in developing and implementing service culture and standard operating procedures, aligned with AIA codes and the highest industry standards. Developed innovative corporate policies and procedures, proven track record of increasing revenues streamlining work flow and creating a team environment to increase productivity. Over the years have been involved with company consultants to develop process mapping in order to streamline the development, acquisition and operations of several real state projects. Experienced in operations, management, purchasing and development of Hotels and Gas Stations and adept in communicating effectively with customers, vendors and staff members. Hands on experience in all departments of hotel operations including food and beverage, housekeeping and maintenance. Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results. Seasoned Operations Manager who excels at streamlining operations to decrease costs and promote organizational efficiency.
Cost reduction strategies
Project planning and development
Budgeting and forecasting
Customer relations specialist
Vice President, 01/2009 to Current MNS Lebanon Valley LLC – 4 Fisher Avenue Jonestown Pa 17038
Development and Operations Oversee all departments of the travel plaza including two QSR Restaurants and 60 room Best Western Restructured and managed Human resources and operations cutting overheads and increased profits.
Revenue forecasting and auditing all accounting operations.
Attaining near to perfect quality assurance scores in franchisors quality evaluation inspections.Maintaining a good presence in social media and closely monitoring experiences reported by guests.
Supervised a team of 5 managers and 45 associates.
Managed loan refinancing requests of up to 6 million from project approval to project closeout.
Project Manager, 06/2008 to 01/2009 The Holiday Inn Richmond Va – Richmond, VA
Oversee the construction and development of the project Negotiating and finalizing contracts with construction companies Purchase raw materials, FFE and maintain inventory Implement OSHA safety standards Approving vendor construction draws for work completed against workmanship and quality.
Operations Manager, 01/2003 to 06/2008 Lebanon Valley Oil Co LLC Jonestown Pa – 4 fisher Avenue Jonestown Pa 17038
Acquisition of new project in Jonestown Pa and to development for best and desirable use Getting all land development approvals and from local township including variances and waivers.
Overlook architectural drawings for economies of scale and design Designed a travel plaza with 3 Restaurants a gas station and a 60 room Hotel Developed a strategic plan for construction in phases and obtained all construction approvals obtained financing and negotiated construction contracts Supervision of construction and meeting timelines for completion Purchasing of all equipment and FFE Opening all the outlets which included Exxon Gas station, Subway ,Dairy Queen , Sbarros and a 60 room Best Western and oversee day to day operations till stabilized Achieving 4.5 million in sales after the first year of completion.
Managed construction project and the operations of retail food establishments at the same time.
BBA: Finance, 1994 Punjab University - Chandigarh India
K V Singh Inc Lebanon Pa.
Dec 1998-Jan 2003 Successful in acquisition of five gas stations and convenience stores in the first year Expanded the portfolio to seven properties at the end of second year Added a QSR concept with a Subway franchise at three locations.
Developed the process mapping and systems of control in the company.
Supervised a staff of 68 colleagues at 7 different locations Developed a strategy of disposition after stabilization and modernization of each property Successful in achieving $ 2 million in net gain after disposition of all locations not accounting operational profits.
Proprietor Import clothing and accessories 1994-Dec 1998 Developed a strategic plan to identify products in demand.
Restructured marketing plans on Internet based sites needing to be updated to current standards.
Designed marketing program to re-energize service standards focused on exceeding company and customer expectations.
Took the company from focusing on retail to wholesale items leading to increased revenue and stronger buying power.