Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic Veteran Service Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Field Examiner duties and responsibilities in relation to federal claims process. Motivated to learn, grow and excel in Field Examiner position.

  • Claims auditing
  • Claims investigation and research
  • Neglect claims
  • Claims adjustment
  • Claims reports and documentation
  • Claims processing
  • Analyzing claims
  • Field support
  • Claims assessments
  • Claims reporting
  • Field auditing
  • Claims analysis
  • Fraud claims handling
  • High exposure claims experience
Work History
Veteran Service Officer, 01/2017 to Current
Minnesota City JobsMinneapolis, MN,

Performs field office work and itinerant service by assisting veterans and their dependents in securing benefits from federal and state agencies.
Interviews veterans and dependents and determines their eligibility for benefits under existing laws.
Prepares and presents claims for benefits.
Develops appeal cases resulting from unfavorable decisions by the United States Department of Veterans Affairs.
Represents veterans at local board hearings.
Files claims with various state and federal agencies.
Informs veterans and their dependents of their pension, compensation, educational, vocational rehabilitation and other rights and benefits.

Federal, state and local laws and regulations governing veterans' rights, benefits and obligations.
Problem solving techniques used to clarify or resolve discrepancies between regulatory guidelines and veterans' claims and supportive evidence.
Interviewing techniques.
Veterans claims and appeal practices and procedures.
Community organizations and resources available to veterans and their families.
Social casework objectives, principles, methods, and caseload management and organization.

Understand, interpret and apply complex laws and regulations on the rights and benefits to which veterans and their dependents are legally entitled.
Speak, write and interview effectively in a variety of locations and circumstances.
Listen attentively and ask pertinent questions.
Analyze and evaluate problems of individual veterans and their families and recommend effective solutions or alternatives.
Speak effectively before groups.
Prepare clear and concise correspondence and maintain records.
Establish and maintain effective working relationships with those contacted through the course of work.
Gather, record and evaluate information necessary for initial and continuing eligibility entitlements for a variety of veterans benefits.

District Manager, 03/2012 to 12/2016
BrenntagSpokane, WA,

Develop and implement store-specific sales goals based on Company Key Performance Indicators (“KPIs”) and clearly communicate action plans to store employees to drive performance.

Track, analyze, and report individual store performance and communicate areas of opportunity to drive growth.

Establish clear development paths for each of your team members and maintain a strategic succession plan.

Partner with Recruiting to build strategies for attracting, recruiting, interviewing, and hiring top talent.

Plan and execute strategies to drive marketing efforts and increase Company awareness.

Ensure Company cleanliness and safety standards are met by conducting visual store inspections and partnering with various departments or vendors to handle repair claims, placing a priority on the safety and security of the store and team members.

Protect Company assets by completing store audits with rigorous review and analysis.

Analyzes financial statements, bank records, government databases and other sources to identify fraud or other instances of financial crime.

Conducts a preliminary investigation to confirm a violation has occurred, then obtains relevant documents and testimony from involved parties.

Analyze complex financial and accounting records and conduct interviews with suspects and file reports on their findings and support prosecutors by offering testimony during court proceedings.

Student, 01/2010 to 06/2013
Waste ManagementFort Walton Beach, FL,

Full Time college student. Graduated with a Bachelor of Science in Business Management and a Master's of Science in Human Resources Management.

Sergeant Major, 09/1988 to 12/2009
United States Marine CorpsCity, STATE,
  • Lead and mentored enlisted leaders throughout command.
  • Recognized performance and achievements of personnel in order to boost morale and improve productivity.
  • Conducted professional development classes as part of liaison visits to field units.
  • Advised battalion commanders on assignments, training needs, disciplinary issues and awards.
  • Organized and implemented training operations for more than [1,000] troops.
  • Led shift briefings to inform officers of important considerations such as properties to check and individuals of note in local areas.
  • Educated staff members on proper field procedures to boost efficiency and public trust in officers.
  • Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records and operational agendas, resulting in strengthened traceability.
  • Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
  • Mitigated risks by accurately analyzing and evaluating criminal prosecutory information, including complaints, citations and search warrants while processing crime scenes for district attorney and magistrate office case preparation.
  • Liaised with local, state and federal regulatory agencies to streamline investigation completion.
  • Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
Bachelor of Science: Business Management, Expected in 06/2012
Troy University - Troy, AL
Master of Science: Human Resources Management, Expected in 07/2013
Troy University - Troy, AL

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Troy University
  • Troy University

Job Titles Held:

  • Veteran Service Officer
  • District Manager
  • Student
  • Sergeant Major


  • Bachelor of Science
  • Master of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: