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Veteran Affairs - Work Study Resume Example

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VETERAN AFFAIRS - WORK STUDY
Summary

Twenty-year Retired Veteran with extensive experience in managing and directing high-volume Human Resources Recruitment and Operations management through training, organizational development and evaluation of performance while providing exceptional customer service.

Skills
  • Twenty years' military experience, Twelve years' experience in management specifically with the United States Army Recruiting Command as a Operations Manager.
  • Proven ability to build strong, collaborative work relationships with peers and team members
  • Experience in conducting full life cycle Recruitment and Interview techniques in order to evaluate education, work history and skill level of potential applicants
  • Excellent problem solving skills utilizing Active listening, Analysis, Creativity to resolve conflict
  • Utilizes strong consultative, interpersonal and leadership skills
  • Superb evidence of detail-orientation, multitasking/time management skills and effective organization and project management skills
  • Ability to engage and provide administrative support by performing record maintenance, accountability and back ground checks
  • Proficient Computer skills using Microsoft Word, Excel and PowerPoint
  • Conducted Individual and group counseling to educate and improve overall work performance
  • Successfully attended job and college fairs for the purpose of educating and recruitment
  • Excellent written and oral communication skills
  • Extensive experience handling confidential/sensitive information/documents
  • Ability to thrive in a fast-paced environment by using good multi-tasking and problem-solving skills
  • Exceptional Customer service skills
  • Bilingual Spanish and English
Experience
Veteran Affairs - Work Study | 02/2018 to CurrentDepartment Of Veteran Affairs - Jacksonville, FL
  • Met incoming students with professional approach and provide friendly, knowledgeable assistance.
  • Perform administrative support tasks for Academic Advisors and Veteran Affairs Processors.
  • Provides detailed information regarding Veteran Affairs benefits and scholarships that will directly benefit the veterans and student.
  • Sorted and distributed business correspondence to correct department or staff members, reducing dropped communications and enabling faster responses to key requests.
  • Assist with new student enrollment process and class selection based on Academic degree path.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Exercised discretion with confidential information, familiarity with FERPA (Family Educational Rights and Privacy Act) and data security best practices.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
Operations Manager | 09/2015 to 12/2017United States Army - Salt Lake City, UT
  • Experience in utilizing full life cycle recruitment techniques from planning, strategy development, searching, screening, evaluation and control.
  • Utilize creative, professional recruiting methods to identify and recruit top-performing candidates for open positions to include social media, job boards, industry specific sites, colleges/universities, cold calling and other advanced methods.
  • Established and oversaw 2 recruiting offices with 12 Qualified staff members.
  • Conducted market research and analysis to determine proper recruiting techniques based on demographics.
  • Maintained hard-copy files and updated electronic records of current enlisted soldiers and prospective applicants using Army Recruiting Information Support System (ARISS).
  • Met hiring needs through planning of job fairs, interview days, and other high-volume candidate processing programs that helped efficiently meet the U.S. Army hiring needs.
  • Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
  • Determined and implemented improvement processes for recruiting and sourcing strategies.
  • Served as the U.S. Army college liaison for Salt Lake Community college and the University of Utah.
Operations Manager | 09/2012 to 08/2015United States Army - Columbus, OH
  • Directed and coordinated recruitment activities for High School and University-level operations.
  • Developed, Implemented on-campus recruitment plans with administrators and educators to recruit on-campus top-level high school/college talent.
  • Trained, mentored and supported 12 high-performing recruiters, 2 offices by providing regular performance review, feedback and coaching in deficient areas.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Designed performance metrics to provide accountability through organization and advance tactical and strategic business goals.
  • Served as the Unit Equal Employment Opportunity Representative for 3 years supporting the program by eliminating discrimination and harassment risks by investigating internal and external charges for investigations and corrective action.
  • Enforced security policies and procedures to protect government assets office equipment and vehicles from theft, loss or damage.
  • Served as U.S. Army liaison for the Ohio State University by providing enrollment assistance for new enlistee's.
Operations Manager | 09/2009 to 08/2012United States Army - New York City, NY
  • Improved marketing efficiency with hands-on management of an integrated, multi-platform marketing plan that included innovative internet, advertising and data mining from social networking sites.
  • Optimized processes by training employees to apply industry best practices and observe all protocols.
  • Utilized sound judgment in providing applicants.
  • Educated job applicants during interviews of expected job tasks, compensation and benefits to set clear expectations.
  • Enhanced team member performance through the use of strategic and tactical approaches, motivational coaching and training on topics such as effective prospecting, sales negotiations and presentation development.
  • Managed HR processes such as Identify hiring needs, Prospecting, Conducting Interviews, Processing and On-boarding.
  • Served as the U.S. Army liaison for the La Guardia Community college by providing enrollment assistance to new enlistee's.
Education and Training
Florida State College At Jacksonville - - Jacksonville, FL | Bachelor of Applied Science Supervision And Management, 07/2020
  • 3.46 GPA
Florida State College At Jacksonville - - Jacksonville,FL | | Associate of Arts05/2019
  • 3.18 GPA
United States Army - Senior Leaders Course - - Fort Jackson, SC | Training/Certification 09/2014
Equal Employment Opportunity Leaders Course - - Fort Knox, KY | Training/Certification 03/2013
Recruiting School - Station Commander Course - - Fort Knox, KY | Training/Certification03/2010
Training/Certifications

United States Army - Advanced Leaders Course - May 2009

Fort Benning, GA

United States Army - Instructor Course - April 2003

Fort Benning, GA

United States Army - Basic Leader Course - June 2001

Fort Benning, GA

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Resume Overview

Companies Worked For:

  • Department Of Veteran Affairs
  • United States Army

School Attended

  • Florida State College At Jacksonville
  • United States Army - Senior Leaders Course
  • Equal Employment Opportunity Leaders Course
  • Recruiting School - Station Commander Course

Job Titles Held:

  • Veteran Affairs - Work Study
  • Operations Manager

Degrees

  • Florida State College At Jacksonville - Jacksonville, FL | Bachelor of Applied Science
    Florida State College At Jacksonville - Jacksonville , FL | Associate of Arts
    United States Army - Senior Leaders Course - Fort Jackson, SC | Training/Certification
    Equal Employment Opportunity Leaders Course - Fort Knox, KY | Training/Certification
    Recruiting School - Station Commander Course - Fort Knox, KY | Training/Certification

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