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vendor performance analyst oversight resume example with 4+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Multi-State Default Services Specialist. More than 10 years of Foreclosure, Bankruptcy, Litigation, Loss Mitigation, Replevins and Evictions Experience. Proven ability working with Senior Management and providing expert Knowledge within the overall Business Operating Environment. Passionate and Dedicated Default Mortgage professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Organization and Time Management
  • Self-Motivated
  • Excellent Communication
  • CaseAware
  • Critical Thinking
  • MS Office
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • MSP
  • Black Knight
  • Decision Making
  • Tempo
  • Dependable and Responsible
  • Attention to Detail
  • Planning and Coordination
  • Multitasking Abilities
  • Vendorscape
Work History
11/2021 to Current Vendor Performance Analyst - Oversight Freedom Mortgage | Oakhurst, NJ,
  • Collected, organized and modeled data using MSP and BKLS.
  • Leveraged on-site audits and monthly scorecards to identify law firm compliance, areas of improvement and inventory.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Developed metrics derived from raw company data to track improvements in organizational efficiency.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
12/2019 to 03/2021 Supervising Paralegal Freedom Mortgage | Patchogue, NY,
  • Tennessee and Texas Foreclosure, Replevin, Litigation and Eviction matters
  • Coordinates with our attorneys and management to meet all timelines and expectations of our clients and firm standards
  • Maintains a thorough working knowledge of all foreclosure requirements of all investors and insurers, as well as state and federal guideline updates
  • Performs such other duties as may be assigned by Lead Attorneys and Firm Management
  • Responsible for all tasks associated with Tennessee and Texas portfolios and staff.
  • Drafted responses for exceptions on foreclosure procedural errors.
  • Prepared legal briefs, motions and pleadings.
  • Surpassed specific company objectives by cooperating with staff to implement project initiatives.
  • Reduced project lags by coaching staff on best practices and company processes.
  • Created and implemented policies, work flow processes and work assignments.
  • Trained and managed employees in best practices and protocols to realize maximum productivity.
04/2017 to 04/2019 Foreclosure Specialist Mackie Wolf Zientz & Mann, P.C | City, STATE,
  • Widely considered throughout the Organization as the expert within Tennessee in all matters related to Foreclosures and Evictions
  • Documents all loan-level efforts into the Foreclosure CaseAware Case Management System
  • Reviews and updates the status of all assigned accounts in a timely and accurate fashion in accordance with Client guidelines
  • Coordinates with our attorneys and/or defaulted borrowers to maximize efficiency and timeliness of resolutions through reinstatements, payoffs, or foreclosure sale
  • Prepares relevant legal documents for execution by Attorneys
  • Maintains a thorough working knowledge of all foreclosure requirements of all investors and insurers, as well as state and federal guideline updates
  • Review incoming expense invoices for accuracy and compliance with the established fees schedules of the Investors and/or Insurers
  • Performs such other duties as may be assigned by Foreclosure/Evictions/Bankruptcy Supervisor or other management
  • Bankruptcy Filing in Tennessee, Texas and Arkansas
  • Responsible for all tasks associated with Tennessee Evictions
  • Assists with Tennessee Litigation Department.
  • Administered property foreclosures, encompassing proper and timely assignation of cases to realtors.
  • Evaluated foreclosure litigation paperwork, affidavits and post-sale documents.
04/2019 to 11/2019 Foreclosure Specialist McMichael Taylor Gray, LLC | City, STATE,
  • Tennessee and Alabama Foreclosure and Eviction matters
  • Drafting of specific Bankruptcy documents and all ECF E-filing for Florida, Georgia, Tennessee, Alabama, North Carolina, South Carolina, Virginia and Maryland
  • Documents all loan-level efforts into the Perfect Practice Case Management System
  • Reviews and updates the status of all assigned accounts in a timely and accurate fashion in accordance with Client guidelines
  • Coordinates with our attorneys and/or defaulted borrowers to maximize efficiency and timeliness of resolutions through reinstatements, payoffs, or foreclosure sale
  • Prepares relevant legal documents for execution by Attorneys
  • Maintains a thorough working knowledge of all foreclosure requirements of all investors and insurers, as well as state and federal guideline updates
  • Review incoming expense invoices for accuracy and compliance with the established fees schedules of the Investors and/or Insurers
  • Performs such other duties as may be assigned by Foreclosure/Evictions/Bankruptcy Supervisor or other management
  • Responsible for all tasks associated with Tennessee and Alabama Evictions.
Education
Expected in 05/1997 High School Diploma | Greenbrier High School, Greenbrier, TN GPA:
Certifications

TN Public Notary

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Resume Overview

School Attended

  • Greenbrier High School

Job Titles Held:

  • Vendor Performance Analyst - Oversight
  • Supervising Paralegal
  • Foreclosure Specialist
  • Foreclosure Specialist

Degrees

  • High School Diploma

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