Responsible for Direct Repair Network Facilities for Southern New Jersey. Contract enforcement and due diligence. Quality Assurance Reviews, Estimatics compliance with CSAA guidelines in estimating damage accurately and controlling severity. Territory Market Analysis for potential DRN facilities and/or release of contracts. Training and development of DRN facilities to insure compliance and customer service NPS. Currently managing 59 repair facilities.
Southern New Jersey territory, evaluated auto physical damage of higher complexity. Negotiated settlements with customers and agreed price with auto repair facilities per the CSAA guidelines and compliance. Evaluated and negotiated total loss settlements, subrogation evaluations, and investigated and resolved coverage issues.
AAA Midatlantic Insurance
Proficient in Mitchell, CCC, Audatex, Simsol and Xactimate Estimating Systems.Advanced skills in computers, Microsoft word, excel and power point. Excellent customer service, presentation and communication skills, oral and written. Strong and effective negotiation skills, time management and multi-tasking, coaching and mentorship.
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