leader cultivating strong relationships at all levels through collaboration and
Uses consultative skills to understand needs and strategize on customized solutions.
drive and meet deadlines while modeling appropriate risk behaviors by doing the right thing for both the customer and organization. Achieves results through adaptability to changing priorities and business focus.
Vendor Management Analyst, 04/2016 to Current Fifth Third Bank – 5001 Kingsley Drive Cincinnati, OH 45227
Conduct onsite field reviews of Critical Vendor
data and operating facilities to observe system and security controls,
recording and reporting any findings or recommendations for enhancements.
In partnership with the Vendor
Relationship owner, Vendor Risk Management, and other Risk disciplines, the
role assists in developing/maintaining line of business or division-specific vendor
Support in development of monitoring plans for critical vendors, and review
monitoring plans for all other vendors.
Serve as liaison between vendors and the business line to identify products and
services to support operational efficiency.
In conjunction with the line of business service owner, facilitate the new vendor vetting and
boarding process, working with IT, Sourcing, Legal, and Vendor Risk Management.
Prepares status reports and
presentations to keep all levels of management and internal partners abreast of
key milestones, alternatives, and potential risks.
Establish and maintain scorecards for
individual vendors, ensuring that Key Performance
Indicators are in alignment with vendor contracts and line of business requirements.
As a Critical Vendor
Relationship Owner proactively identify, manage, and
communicate issues and risks, escalating as appropriate through management.
Monitor and assist with execution of
exit strategy and contingency plans for all vendors.
Participate in contract renewals in
partnership with Sourcing and line of business to ensure that contractual service levels are in alignment with the
needs of the business.
Draft, negotiate, and execute contracts for supplier goods
up to $50k in accordance with bank Legal and Sourcing policies.
Default Relationship Liaison, 08/2014 to 04/2016 Fifth Third Bank – 5001 Kingsley Drive Cincinnati, OH 45227
Facilitate onboarding call between new vendors
or existing vendors operating in new states and the impacted area(s)
within the line of business. Convey Supplier expectations related to
quality standards, accountability, monitoring process, risk management,
reporting and other contractual requirements.
Evaluate effectiveness of key performance
indicators and recommend adjustments for accurate assessment.
Develop and foster close working relationships
with Default and Special Servicing Management while upholding objectivity
pertaining to vendor performance and vendor relationship.
Coordinates and conducts ongoing performance
calls with vendors to review and discuss performance and other
service-related matters, including but not limited to updates to service
expectations and concerns with existing services provided.
Recommend business strategy to management in
the evaluation of firm/vendor resources for reallocation including but not
limited to volume changes pertaining to mergers, acquisitions, voluntary
cease of operation, suspension and/or termination.
Partners with Line of Business Management to
develop corrective counseling action plans for vendor services which
present ongoing performance or systemic issues along with review of
correlating firm/vendor process and procedures to remedy deficiencies in
service or product
enterprise vetting of foreclosure and bankruptcy firms in order to
comply with Freddie Mac and Fannie Mae minimum requirements for default
related legal services.
Maintain oversight and compliance with GSE
requirements as outlined in the Freddie Mad and Fannie Mae Servicing
Guides relating to law firms handling default-related matters, including
transfer of files, reported disclosed risks, suspension and termination of
Administer vendor performance management
training encompassing LOB responsibilities in day to day management of
vendors and identification and addressing account level concerns,
familiarity of contracts and use of issue logs.
Analyze vendor reporting of consumer
complaints including root cause for indication of possible systemic or
regulatory issues to Vendor Risk Management.
Convey vendor demands and pursue make whole
funds to reduce or alleviate financial loss to the bank. Escalate bank incurred losses due to
vendor negligence to Risk, Legal and Compliance stakeholders, as required.
Direct Source Vendor Foreclosure Analyst, 08/2011 to 08/2014 Fifth Third Bank – Fifth Third Bank
Manage relationship with
Direct Source Vendors and oversee progression of assigned portfolio
throughout the foreclosure action from first legal action to sale.
Identify and resolve
delays in the foreclosure process to minimize compensatory fees from Investor.
Monitor the overall
performance of the Direct Source Attorneys including
compliance with all government regulations, investor guidelines and
Track and log missing
legal documents required for upload to attorney portal as well as all service level issues pertaining to foreclosure vendor to be addressed on a
Review monthly assessments related to document retention and prepare audit rebuttals.
Evaluate firm scorecards for any reporting errors and seek
a daily trend report and attorney prepared reports to drive foreclosure
actions and expedite timelines.
Coordinate new token
access, as well as solving system access issues related to password resets
or extensions. Document all active and available tokens to be reassigned
Train Direct Source Vendor on process changes and conduct
periodic webinar training sessions on Fifth Third systems.
Work closely with other
default department personnel to ensure a
seamless transition for loan accounts which move from one area of
responsibility to another.
Coordinate with the
Property Preservation/Collateral department to secure & protect the
interest of the service on vacant properties to reduce the potential for
fines imposed by investors or city ordinances.
Sales Paralegal, 08/2008 to 08/2011 Lerner Sampson and Rothfuss – 120 E 4th St, Cincinnati, OH 45202
Employ the principles of successful teamwork
across all departments to expedite cases and requests pursuant to internal
deadlines, and client and court mandated timelines.
Use appropriate and prompt escalation to
attorneys as needed and exhibit a high level of attention to detail on a daily
documents and file electronically with the courts.
Perform task management activities including
monitoring and addressing daily task list and responding to emails and
inquiries on cases and tasks, participate in workflow process, and participate
in problem resolution as necessary.
Conduct research on individual cases by using
internet resources such as online dockets, and works in collaboration with
attorneys for problem resolution.
legal documents such as HUD letters within FDCPA regulations. Order VA appraisals for our clients.
Liaison between appraisers and lenders to ensure
appraisals are performed in time for sale and invoices are paid.
Notify the client of foreclosure sale dates set
on their properties in accordance with their individual guidelines.
Data Entry using Workflow.
General Studies: Criminal Justice, Northern Kentucky University - Louie B Nunn Dr, Highland Heights, KY 41099 Successfully completed various courses including Legal Research, Speech, and Women's Studies.