Seasoned professional with extensive experience as an Executive / Sr. Administrative Assistant. Passionate about quality and customer satisfaction. Analytical, articulate and diligent with exceptional attention to detail who excels at prioritizing and completing multiple tasks simultaneously.
Highlights
Microsoft Word
PowerPoint
Excel
Calendar Management
Outlook
WordPerfect
Internet Research
Meticulous attention to detail
Professional and mature
Results-oriented
Strong problem solver
Dedicated team player
Strong interpersonal skills
Proofreading
Education
The Salter SchoolWorcester, MAExpected in 1982 ā āAssociates Degree:Executive Secretary - GPA:
2 Year Business School
Emphasis in the Executive Secretarial program
Office Administration coursework
Marlboro High SchoolMarlboro, MAExpected in 1980 ā āHigh School Diploma:Business/Business Co-op - GPA:
Experience
Dattco - Van Driver Middletown, CT, 10/2011 - Current
Transported employees and customers to and from their vehicles at the Tanger Mall in Mebane, NC.
Transported clients to and from the airport.
Transported employees at Rex Hospital to and from their vehicles driving a 14 passenger bus.
Signature Bank - Customer Service/Administrative Assistant evenings/weekends Durham, NC, 11/2010 - Current
Assisting the Manager, Design Consultants and Customer Service with phone support, placing orders, processing credit card and cash payments both in person and on the telephone,.
Assisting customers with order status, inputting Wells Fargo applications into website for decisions, assisting with pending transfers, returns and sales adjustments, inputting Service Orders and contacting the Service Technician.
Assisting with daily reports, balancing petty cash and daily business reports.
Preparing bank deposits and taking bank deposits to the bank, taking mail to the post office, assisting with FedEx and UPS deliveries.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organized fashion.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Managed daily office operations and maintenance of equipment.
Contacted borrowers or authorized third parties requesting assistance with the Home Affordable Mortgage Program.
Requested that documents be signed and dated in order to be sent to the File Review Department and the Decisions Department.
Contacted the borrower or authorized 3rd party when the Mortgage Program had been approved or denied.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Advance Auto Parts - Post Closer II Insurance and Guarantee Specialist - Audit Specialist Fairfield, OH, 04/2008 - 04/2009
Responsible for reviewing and verifying all FHA mortgage documents for validity.
Contacted both borrowers and authorized third party agents to obtain corrected documents.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and distributed faxes and mail in a timely manner.
Managed daily office operations and maintenance of equipment.
Ajilon Staffing - Administrative Assistant/Receptionist City, STATE, 05/2006 - 09/2008
Provided Administrative Support to various companies.
Phone support, greeted clients, travel arrangements, prepared itineraries, prepared expense reports, calendar management, arranged client luncheons and meetings with Board of Directors, Presidents and Sr. VP's.
Planned travel arrangements for 10 executives and staff.
One of my temporary assignments was working for Stock Building Supply in the Claims Administration Department - setting up claims relating to general liability and auto for building material company and administrating them.
Filing, monitoring, making calls with claimants and customers.
I worked with 220+ branch locations to assist with these filings.
Much of my day consisted of answering many phone calls and customer service. This assignment was for 9 months.
I also worked for American Asset Corporation which is the management company for all the stores in the Brier Creek and Brierdale Shopping area. I was asked to come back 4 additional times when their Office Manager was absent, on vacation or attending training classes.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Facilitated working relationships with co-tenants and building management.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
Maintained and reserved the executive conference room calendar.
Managed daily office operations and maintenance of equipment.
Properly routed agreements, contracts and invoices through the signature process.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Raleigh First Financial - Office Manager City, STATE, 04/2005 - 05/2006
Prepared and assembled loan applications, scheduled closings, calendar management, ordered all office supplies, answered 6 phone lines, data entry, distributed mail/faxes.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Planned meetings and prepared conference rooms.
Wrote reports and correspondence from dictation and handwritten notes.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Created PowerPoint and Excel presentations used for business development.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed the day-to-day calendar for the senior directors.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
Maintained and reserved the executive conference room calendar.
Managed daily office operations and maintenance of equipment.
Key holder for the office building I would open and close the office daily.
State Employees Credit Union - Secretary/Loan Processor City, STATE, 01/2002 - 01/2004
Administrative Support to 150 Executive Administrative Officers.
Processed new/used auto loans, open-end loans and salary advances.
Processed payments to local auto dealers.
Balanced all Loan Processor sheets for accounting purposes.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Planned meetings and prepared conference rooms.
Wrote reports and correspondence from dictation and handwritten notes.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Created PowerPoint and Excel presentations used for business development.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
Maintained and reserved the executive conference room calendar.
Managed daily office operations and maintenance of equipment.
Massachusetts Credit Union Services - Operations Center Representative City, STATE, 07/2000 - 07/2001
Phone support for member credit union calls.
Responsible for receiving and evaluating member loan requests, completed loan documentation and provided all loan information to 7 credit unions.
Reviewed, conditionally approved members loan requests based on acceptable credit scores.
Received and screened a high volume of internal and external communications, including email and mail.
Received and distributed faxes and mail in a timely manner.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Created PowerPoint and Excel presentations used for business development.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Dispersed incoming mail to correct recipients throughout the office.
Wrote reports and correspondence from dictation and handwritten notes.
Planned meetings and prepared conference rooms.
Designed electronic file systems and maintained electronic and paper files.
Provided Administrative support to the Director of Information Systems Supported 80+ individuals in a wide variety of tasks such as purchasing Cell One equipment, verified payroll, travel arrangements.
Prepared expense reports, coordinated meetings and corporate events and calendar management.
Processed company confidential material and was a key holder for a locked confidential filing cabinet.
Planned travel arrangements for 15 executives and staff members.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Designed electronic file systems and maintained electronic and paper files.
Planned meetings and prepared conference rooms.
Wrote reports and correspondence from dictation and handwritten notes.
Dispersed incoming mail to correct recipients throughout the office.
Supplied key cards and building access to employees and visitors.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Created PowerPoint and Excel presentations used for business development.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and distributed faxes and mail in a timely manner.
Properly routed agreements, contracts and invoices through the signature process.
Received and screened a high volume of internal and external communications, including email and mail.
Managed daily office operations and maintenance of equipment.
Skills
Accounting, Administrative Support, credit, Customer Service, data entry, phone support, Outlook, PowerPoint, Microsoft Word, MSOffice, Internet Research, purchasing, receiving, sales, telephone, travel arrangements. All of these skills are current.
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