Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Motivational Supervisor with 5 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record of development and implementation of practical continuous improvement processes. Skilled in performance and schedule management.

Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives. Responsible Parking Lot Attendant with excellent math and customer service skills. A team-player with excellent work ethic. Offering a clean driving record and previous parking and traffic management experience.

  • Customer Service
  • Organizational Skills
  • People Skills
  • Good Work Ethic
  • Friendly, Positive Attitude
  • Planning & Organizing
  • Supervision & Leadership
  • Team Building
  • Conflict Resolution
  • Microsoft Office
  • Basic Math
  • Active Listening
  • Computer Skills
  • Client Service
  • Safe Driving
  • Vehicle Operation
  • Clear Spoken Communication Skills
06/2020 to Current
Valet Parking Attendant Hyatt Hotels Corp. Dorado, PR,
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Performed minor maintenance on barrier systems and reported issues to manager.
  • Provided customer service and information, answered questions and gave directions.
  • Parked and returned vehicles for guests during valet service hours.
  • Parked and retrieved guest vehicles quickly to avoid long wait times.
  • Escorted customers through parking lot, assisting with transporting and loading merchandise into cars and truck beds safely.
  • Thanked customers upon departure from store to leave positive impression of customer service.
  • Greeted customers entering store and directed towards appropriate departments to aid in prompt location of desired products or service providers.
  • Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
  • Inspected each vehicle for damage, dents or marks before taking possession, recorded findings on claim ticket and meticulously cared for vehicle to protect from damage.
  • Presented claim tickets to customers, highlighted special events and promotions regarding property and offered to escort customers to guest reception area and store luggage.
  • Issued tags to customers to place in windshields or rearview mirror for display.
05/2020 to Current
Supervisor Faurecia Interior Systems Louisville Fcm, KY,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Coordinated employee schedules according to shift changes and availability.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Responded to customer questions regarding products, prices and availability.

Reviewed completed work to verify consistency, quality and conformance.

01/2019 to 03/2020
Server Applebee's Northfield, NH,
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented meal options to help patrons select food and beverages.
  • Educated guests on meals during by answering questions and bringing special orders.
  • Provided exceptional service to high volume of daily customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Education and Training
Expected in
Associate of Arts: Buissnes
Spc - Saint Petersburg, FL,

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