Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Personable Valet Parker possessing excellent memory, customer service and driving abilities. Hardworking and punctual individual with 3 plus years of experience parking and retrieving automobiles for customers in parking lots and storage garages. Comfortable driving both manual and automatic vehicles. Reliable and organized Parking Attendant with excellent customer service skills. Clean driving record and acute spatial awareness. Competent in money handling and cash register operations.
Skills
- Sales Transactions
- Creative Solutions
- Communications Strategies
- Operations Management
- Customer Experience
- Credit Card Transaction Processing
- Customer Service Standards
- Reading Comprehension
- Car Parking
- Safe Driving Practices
- Traffic Routing
- Customer Needs Assessments
- Vehicle Operations
- Claim Tickets
- Cash Register Operations
- Customer Satisfaction
- Critical Thinking
- Vehicle Damage Assessment
Education
Mercyhurst University Erie, PA Expected in 05/2021 – – Associate of Science : Business Administration And Management - :
- Awarded- President Award 2021
- Dean's List- 2019-21
- GPA- 3.5
- Soccer Team Member- 2019-20
Erie High School, Erie, PA 3325 Cherry St, Expected in 06/2018 – – High School Diploma : - :
- Awarded - Greatest Academic Effort Royal Corner Crown, Gold Key Award,
- Honor Roll - 2016-2018
- GPA- 3.70
- Ranked in Top 10% of class- 2017-2018
- Elected Captain of Soccer Team- 2017-2018
- National Honor's Society Member. 2016-18
- magna cum laude graduate 2018
Work History
Four Seasons Hotels Inc - Valet Parking Attendant
Minneapolis, MN, 11/2021 - Current
Minneapolis, MN, 11/2021 - Current
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Parked and retrieved many automobiles throughout the shift, successfully driving both manual and automatic vehicles.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Patrolled area to prevent thefts of parked cars or items in cars.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Answered general questions about parking fees, facilities and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Collected parking fees from customers based on charges for amount of time parked or standard lot fee.
- Issued ticket stubs and placed numbered tags on windshields, giving customers matching tags to locate parked vehicles.
Ymca Of Greater San Antonio - Soccer Referee
New Braunfels, TX, 06/2015 - Current
New Braunfels, TX, 06/2015 - Current
- Officiated at sporting events, games or competitions to maintain standards of play and verify observed game rules.
- Addressed rule infractions or complaints by participants to assess any necessary penalties.
- Maintained discipline, fair play, courtesy, self control and congenial relations with coaches, players and spectators during events.
- Conferred with other sporting officials, coaches, players and facility managers to provide information, coordinate activities and discuss problems.
- Conducted safety briefings to players and coaches to discuss game rules and regulations.
- Blew whistle to start each play period, indicate fouls and direct attention of players.
- Examined equipment for proper functionality and promoted safe playing conditions.
- Verified scoring calculations to declare and announce competition winners.
- Communicated with fans, coaches, players and other umpires.
Camping World - Valet Parking Supervisor
Davenport, IA, 05/2020 - 11/2021
Davenport, IA, 05/2020 - 11/2021
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Answered guest's questions about property amenities and services.
- Completed claim check, vehicle damage and billing dispute forms.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Issued and collected claim tickets and processed valet parking fees.
- Monitored and documented guest traffic flow in valet lot.
- Entered guest vehicle information and location in computerized valet parking system.
- Maintained current listing of local and area attractions special events and activities to give guests updated information.
- Assisted hotel guests with valet retrieval process.
- Worked closely with personnel, customers and contractors to resolve problems.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
Delta Sonic Car Wash Systems - Customer Service Associate
City, STATE, 07/2019 - 06/2020
City, STATE, 07/2019 - 06/2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
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Resume Overview
School Attended
- Mercyhurst University
- Erie High School, Erie, PA
Job Titles Held:
- Valet Parking Attendant
- Soccer Referee
- Valet Parking Supervisor
- Customer Service Associate
Degrees
- Associate of Science
- High School Diploma
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