vahs nurse health aid resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Proficient Area Manager offering more than 19 years of experience in helpdesk operations, network maintenance and mobile device support. Capable of applying technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Seek permanent role with opportunity to advance.

Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle including, acquisition, retention and support.

Work directly with cross-functional teams including product, marketing, finance and operations. Contribute to continuous process improvement to meet goals. Team Leader experienced in directing the activities of workgroups. Adept at developing strategies, providing training, setting goals, and obtaining team feedback. Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

  • Top Program Managers Award
  • Effective managerial techniques
  • Managerial experience
  • Network troubleshooting
  • Network systems installation
  • Network repairs and maintenance
  • Network performance monitoring
  • Telecommunications network planning
  • Developing managers
  • Networking with staff
  • Managerial skills
  • Network maintenance
  • Coordinating unit operations
  • Diversity and Race Relations Instructor
Work History
VAHS Nurse Health Aid Lead Screener, 06/2020 to Current
Veterans Administration Hospital, , North Las Vegas, Nevada

Lead screener for employees, veterans, and visitors for Covid 19 symptoms prior to entering the medical property.

Respond to questions, provide information (when appropriate to do so) and give direction and guidance.

Provide courteously and proactively assist potential veterans and visitors shuttle riders across the campus, including patients in wheel chairs.

Currently the President of our Shared Governance Council and provided a weekly news letter for VA Hospital Screeners.

Verizon Network Manager, 10/1977 to 05/2009
Verizon Inc., ,
  • Managed and integrated telecommunications services and systems across Verizon's Southern California Network region from 1995 to 2009
  • Compiled data for MOB reports to disseminate to staff members, Associate Job Task and management teams
  • Worked with students one-on-one to boost skills in weak areas and help grasp new concepts
  • Documented inspection information and compiled data into reports for dissemination to management
  • Organized projects by delegating tasks to appropriate personnel and overseeing quality control duties
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization
  • Directed acquisition, installation and testing of network hardware.
  • Secured and connected private networks at multiple sites across interstate corporate WAN.
  • Managed Network Operating Center (NOC) including staff supervision, technical infrastructure and server performance.
  • Identified departmental needs and made suggestions regarding technical direction.
  • Utilized source code control for tracking configurations and changes.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
  • Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Managed and taught Diversity training to Verizon management and associate for California Network Operations.
Operations Officer Army Reserve Unit, 10/1978 to 05/1984
U.S. Army Reserve Unit - Santa Barbara, Ca., ,
  • Performed duties and provided service in accordance with established operating procedures and company policies for over 100 employees
  • Directed over 50 subordinate managers in day-to-day performance of groups involved in operation and maintenance
  • Implemented variety of process improvement initiatives by restructuring organization, retraining and establishing performance goals
  • Obtained, organized and developed training procedure manuals, guides and course materials
  • Established performance and service goals and held associates accountable for individual performance
  • Allocated duties and activities of personnel, routinely inspect employee's equipment, appearance and work methods
  • Organized daily workflow and ensured appropriate staffing to provide optimal service
  • Facilitated training for associates through daily coaching and regular business partnerships and performance appraisals
  • Identified training needs and developed content while evaluating existing programs
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Created agendas and communication materials for team meetings
  • Contributed to development, planning and completion of project initiatives
  • Performed site evaluations, customer surveys and team audits
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Central Office Supervisor, 10/1971 to 07/1973
U.S. Army Signal Corps, ,
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Codified office structures and processes to promote teamwork and performance.
  • Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Interpreted management directives to define and document administrative staff processes.
  • Coordinated special projects and managed schedules.
  • Maintained computer and physical filing systems.
  • Worked as Division Human Relations and Race Relations NCO.
Bachelor of Science: Telecommunications, Expected in 06/1988 to Columbia Pacific University - San Rafael, CA,
High School Diploma: , Expected in 06/1968 to Channel Islands High School - Oxnard, CA
  • Supervised team of 10 staff members, also provided Diversity training to management and associate employees for my area of responsibility

Black Managers Workshop award, 2000 Leadership Conference award for CSI Business Maintenance Repair Commit Met - Res/Bus & Safety. Diversity Training Completion Award 2005.


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Resume Overview

School Attended

  • Columbia Pacific University
  • Channel Islands High School

Job Titles Held:

  • VAHS Nurse Health Aid Lead Screener
  • Verizon Network Manager
  • Operations Officer Army Reserve Unit
  • Central Office Supervisor


  • Bachelor of Science
  • High School Diploma

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