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vacation planner resume example with 5+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Dedicated and Results Oriented Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
Computer Proficiency
Time Management
Type 50WPM
Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word,
Proofreading
Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Energetic work attitude
  • Top sales performer
  • Customer service expert
  • Adaptive team player
  • Sharp problem solver
  • Telephone inquiries specialist
  • Telecommunication skills


Work Experience
09/2014 to 2015 Vacation Planner Marriott Vacations Worldwide | Branson, MO,
Made reasonable procedure exceptions to accommodate unusual customer requests.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.
06/2013 to 2014 Teleservices Representative Alphapointe | Little Rock Air Force Base, AR,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Properly directed inbound calls in phone queues to improve call flow.
02/2013 to 11/2014 Licensed Practical Nurse The Village At Germantown | Germantown, TN,
Recorded patients' medical history, vital statistics and test results in medical records.
Delivered high-quality and compassionate treatment to indigent and low-income patient community. Conducted screening, diagnostic treatment and rehabilitative and supportive services as the senior nurse on a primary health care team.
 Sound, ethical and independent decision-making ability consistent with medical protocols.
07/2012 to 02/2013 Licensed Practical Nurse The Village At Germantown | Germantown, TN,
Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
Provided necessary health education training for patients.
Supported patients with customized patient teaching tools.
Took and recorded patients' temperature, pulse and blood pressure.
2011 to 2012 Senior Licensed Practical Nurse Alphapointe | Kansas City, MO,
Utilized strong assessment skills to determine necessary patient care.
Obtained vitals for a floor of 25 patients per shift.
Provided quality nursing care in accordance with resident care policies and procedures.
Partnered with team of Registered Nurses to ensure over all well-being of all patients.
Often commended for maintaining the safety, respect and dignity of residents.
Tested glucose and administered injections.
08/2007 to 08/2009 Teleservices Representative Alorica | City, STATE,
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Managed quality communication, customer support and product representation for each client.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Respond and resolved product/policy issues and shared benefits of new technology.
  • Met performance goals such as call quality, attendance, customer satisfaction, one call resolution.
  • Created new processes and systems for increasing customer service satisfaction.
  • Cross-trained and provided back-up for other customer service representatives when needed.
Education and Training
Expected in 2006 to to Bachelor of Science | Psychology Florida A and M University, Tallahassee, FL GPA:
Expected in 2009 to to Associate of Science | Practical Nursung Miami Dade College, Miami, FL GPA:
Coursework in Adult and Family Health
Coursework in Women's Health
Coursework in Acute Care Nursing

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Resume Overview

School Attended

  • Florida A and M University
  • Miami Dade College

Job Titles Held:

  • Vacation Planner
  • Teleservices Representative
  • Licensed Practical Nurse
  • Licensed Practical Nurse
  • Senior Licensed Practical Nurse
  • Teleservices Representative

Degrees

  • Bachelor of Science
  • Associate of Science

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