Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Administrative tasks
Client networking
International reservations
Team oversight
Relationship management
Regulations and compliance
High volume environments
Planning
Active listening
Analytical
Collaboration
Experience
05/2016 to 11/2018Vacation PlannerMarriott Vacations Worldwide | South Lake Tahoe, CA,
Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Asked open-ended questions to best understand client needs and determine best travel offerings.
02/2012 to 10/2016Dispatcher/Transportation DispatcherKinder Morgan | Colorado Springs, CO,
Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
Checked paperwork prior to dispatching crew members to maintain accuracy.
Created schedules and dispatched drivers to various sites in DFW.
Optimized delivery routes, taking into account traffic, road conditions and other factors..
Maintained records such as vehicle logs.
Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
Effectively resolved complaints by working closely with customers.
Provided customers contacting call center with exceptional service and support.
Bookkeeping and dispatching operations for towing, hauling, and roadside assistance services.
Answered customer requests with information about product availability, status updates.
Scheduled and dispatched over 40 daily roadside assistance calls based on caller locations and available employees.
Quickly determined locations and needs for high volume of hourly callers to accurately send [Job title] for assistance.
Communicated with individuals within inbound call center setting to complete dispatch support for [Type] calls.
Accurately and efficiently responded to over [Number] daily requests.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Supervised driver dispatching, route planning and vehicle tracking.
Created schedules and dispatched drivers to various sites in Dfw.
Maintained records such as vehicle logs, records of cargo or billing statements in accordance with regulations
04/2009 to 02/2011Customer Service RepresentativeEdward Blank & Associates | City, STATE,
Assessed customer needs and upsold products and services to maximize South Western Bell new line for phone and intranet sales.
Assisted approximately 159 customers each 8hr shift with new telephone line, phone & intranet questions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Reviewed account and service histories to identify trends and issues.
Educated customers on special pricing opportunities and company offerings.
Set up and activated customer accounts to maintain QA satisfaction levels.
Delivered service and support to each customer, paving way for future business opportunities.
06/1993 to 01/2001Asset. ManagerFina Mart | City, STATE,
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Trained employees on additional job positions to maintain coverage of roles at all times.
Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
Recruited and hired qualified candidates to fill open positions.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Leveraged market knowledge and leadership ability to help drive profit increases.
Cross-trained in every store role to maximize operational knowledge.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Met with each associate to establish realistic monthly sales goals.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Handled over $5?poo*kkh\u in funds each day in fast-paced [Type] environment.
Interacted with prospects and customers at various events, utrade shows, seminars and workshops.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Education and Training
Expected in 04/1999High School Diploma | Sam Houston High School, Arlington, TXGPA:
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