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Summary
Talented Admissions Representative and Financial Aid Advisor, successful in improving team effectiveness, exceeding sales goals, and recruiting prospective students in a challenging markets. Detail-oriented and forward-thinking with strong communication, decision-making and problem solving abilities. Seeking to take on new role in dynamic environment with emerging company.
Skilled administrative team member with excellent customer relations, problem-solving and communication skills. Proficient in financial aid processes and bringing 2+ years of related experience.
Highlights
Microsoft Office 2003 and 2013 (Word, Excel, Access, PowerPoint, Publisher, and FrontPage)
Windows XP
Web page creation via HTML (HyperText Markup Language)
Problem resolution
Management
Data Entry
Meticulous attention to detail
Strong problem solver
Multi-line phone proficiency
Critical thinker
Excellent communication skills
Collections proficiency
VA Benefits SCO
Results-oriented
Integrity
Time management
Professional and mature
Bank reconciliations
Internal Auditing
Invoice processing
Advanced clerical knowledge
Banking
Finance
Flexibility
Ability to communicate effectively
Sales background
Knowledge of networking
Accomplishments
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Account Management
Managed over 190 active loan accounts and auditing for proper documentation requirements.
Successfully reduced company losses from 89% to 42% in 9 months through compliance enforcement and implementation of company guidelines.
Leadership
Served as key contributing member to Leadership team.
Motivated and inspired my team for positive work atmosphere.
Experience
12/2018 to CurrentVA Financial Aid Advisor International Market Centers | High Point, NC,
Advises students about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management and financial planning; individualizes information to the particular needs and situation of the student.
Collects and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor and/or institutional guidelines.
Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustments or revisions to costs, contribution, need or dependency status as exceptions to the prescribed process.
Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
Analyzes system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation.
Interfaces with students and lenders, employers and/or Student Services staff to resolve concerns.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Created agendas and communication materials for team meetings.
Received and posted payments to loan accounts.
Provided one-on-one counseling to students regarding financial aid program options and requirements.
Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
06/2017 to 12/2018Admissions RepresentativeSecurity Service Fcu | Boerne, TX,
Recruitment and enrollment of new and returning students
Scheduling and conducting campus visits covering program information, campus services, key compliance points, and program outcomes.
Generate referrals through multiple channels
Conduct career planning sessions and guide students through all stages of the enrollment process.
Meet or exceed established individual production goals
Knowledge of and commitment to regulatory and college enrollment policies, standards, and procedures.
Maintain contact with candidates throughout the enrollment process and into their academic careers.
08/2010 to 09/2011TellerFinancial Partners Credit Union | San Diego, CA,
Managed opening and closing times for the main branch.
Processed sales referrals and promoted bank services and products, resulting in branch sales.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Adhered to Wachovia security and audit procedures.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Examined checks for identification and endorsement.
Reported daily averages and shortages to the operations department.
Supplied tellers with coin and currency as needed.
Maintained confidentiality of bank records and client information.
Delivered prompt, accurate and excellent customer service.
08/2011 to 06/2017Branch ManagerCommunity Loans Of America, INC | City, STATE,
Maintained the front desk and reception area in a neat and organized fashion.
Reduced and controlled expenses and losses by analyzing required documentation.
Effectively managed more than 190 client relationships.
Executed the loan origination process, qualifying loan amounts and loan closing process.
Verified that information in the computer system was up-to-date and accurate.
Managed supply inventory and patient files.
Handled and processed confidential client information.
Education
Expected in 2018Associate of Applied Science | Health Information ManagementTrident Technical College, North Charleston, SCGPA:
Expected in 2007GED | Computer Video GraphicsDorchester County Career & Technology Center, Dorchester, SCGPA:
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