Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Talented Admissions Representative and Financial Aid Advisor, successful in improving team effectiveness, exceeding sales goals, and recruiting prospective students in a challenging markets. Detail-oriented and forward-thinking with strong communication, decision-making and problem solving abilities. Seeking to take on new role in dynamic environment with emerging company.

Skilled administrative team member with excellent customer relations, problem-solving and communication skills. Proficient in financial aid processes and bringing 2+ years of related experience.

Highlights
  • Microsoft Office 2003 and 2013 (Word, Excel, Access, PowerPoint, Publisher, and FrontPage)
  • Windows XP
  • Web page creation via HTML (HyperText Markup Language)
  • Problem resolution
  • Management
  • Data Entry
  • Meticulous attention to detail
  • Strong problem solver
  • Multi-line phone proficiency
  • Critical thinker
  • Excellent communication skills
  • Collections proficiency
  • VA Benefits SCO
  • Results-oriented
  • Integrity
  • Time management
  • Professional and mature
  • Bank reconciliations
  • Internal Auditing
  • Invoice processing
  • Advanced clerical knowledge
  • Banking
  • Finance
  • Flexibility
  • Ability to communicate effectively
  • Sales background
  • Knowledge of networking
Accomplishments
Multitasking
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Account Management

  • Managed over 190 active loan accounts and auditing for proper documentation requirements.
  • Successfully reduced company losses from 89% to 42% in 9 months through compliance enforcement and implementation of company guidelines.

Leadership

  • Served as key contributing member to Leadership team.
  • Motivated and inspired my team for positive work atmosphere.

Experience
12/2018 to Current VA Financial Aid Advisor International Market Centers | High Point, NC,
  • Advises students about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management and financial planning; individualizes information to the particular needs and situation of the student.
  • Collects and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor and/or institutional guidelines.
  • Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustments or revisions to costs, contribution, need or dependency status as exceptions to the prescribed process.
  • Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
  • Analyzes system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation.
  • Interfaces with students and lenders, employers and/or Student Services staff to resolve concerns.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Received and posted payments to loan accounts.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
06/2017 to 12/2018 Admissions Representative Security Service Fcu | Boerne, TX,
  • Recruitment and enrollment of new and returning students
  • Scheduling and conducting campus visits covering program information, campus services, key compliance points, and program outcomes.
  • Generate referrals through multiple channels
  • Conduct career planning sessions and guide students through all stages of the enrollment process.
  • Meet or exceed established individual production goals
  • Knowledge of and commitment to regulatory and college enrollment policies, standards, and procedures.
  • Maintain contact with candidates throughout the enrollment process and into their academic careers.
08/2010 to 09/2011 Teller Financial Partners Credit Union | San Diego, CA,
  • Managed opening and closing times for the main branch.
  • Processed sales referrals and promoted bank services and products, resulting in branch sales.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Processed cash withdrawals.
  • Adhered to Wachovia security and audit procedures.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Examined checks for identification and endorsement.
  • Reported daily averages and shortages to the operations department.
  • Supplied tellers with coin and currency as needed.
  • Maintained confidentiality of bank records and client information.
  • Delivered prompt, accurate and excellent customer service.
08/2011 to 06/2017 Branch Manager Community Loans Of America, INC | City, STATE,
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Reduced and controlled expenses and losses by analyzing required documentation.
  • Effectively managed more than 190 client relationships.
  • Executed the loan origination process, qualifying loan amounts and loan closing process.
  • Verified that information in the computer system was up-to-date and accurate.
  • Managed supply inventory and patient files.
  • Handled and processed confidential client information.


Education
Expected in 2018 Associate of Applied Science | Health Information Management Trident Technical College, North Charleston, SC GPA:
Expected in 2007 GED | Computer Video Graphics Dorchester County Career & Technology Center, Dorchester, SC GPA:

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Resume Overview

School Attended

  • Trident Technical College
  • Dorchester County Career & Technology Center

Job Titles Held:

  • VA Financial Aid Advisor
  • Admissions Representative
  • Teller
  • Branch Manager

Degrees

  • Associate of Applied Science
  • GED

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