LiveCareer-Resume

ux ui designer resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Professional creative college student with profound customer service experience. I can offer stability and reliability to your company with exceptional customer service, communication skills and strong work ethic.

Skills
  • Databases
  • Adobe Creative Suite Applications
  • Team building
  • Organizational skills
  • Friendly, positive attitude
  • Active listening
  • Project planning
  • Planning
  • Customer service
  • Data management
  • Collaboration
  • Computer skills
  • Multitasking
  • Organization
  • Collaboration
  • Time management
  • Relationship building
  • Team management
  • MS Office
  • Communication
  • Troubleshooting
  • People skills
  • Microsoft Office
  • Conflict resolution
  • Supervision
  • Working collaboratively
  • Leadership
  • Customer assistance
  • Payment processing
  • Cash register operation
  • Problem resolution
  • Decision-making
  • Basic math
  • Company standards
  • Team Contributions
  • Inventory restocking
  • Safety
  • Collecting specimens
  • General housekeeping ability
  • Grooming and bathing assistance
  • Calm and level-headed under duress
  • Catheter change and preparation
  • Documentation procedures expert
  • Collecting vital signs
  • Respiratory equipment training
  • Medical terminology knowledge
  • Monitoring fluids
  • Performing patient intakes
  • Quick problem solver
  • Preparing meals
  • Infection control procedures
  • Helping with medication
  • Patient relations
  • Quality assurance controls
  • Reliable transportation
  • Assisting with personal grooming
  • Charting expertise
  • Understands mobility assistance needs
Education and Training
State Of Arkansas McGehee, AR Expected in GED : - GPA :
South Puget Sound Community College Olympia, WA Expected in 01/2022 Associate of Applied Science : Computer Science - GPA :
University Of Washington Seattle, WA Expected in 01/2024 Bachelor of Science : Computer Science - GPA :
Experience
Capital One - UX/UI Designer
Lindenhurst, NY, 03/2020 - 02/2021
  • Generated UX concepts such as tasks analysis, storyboards and use cases to accelerate user flow.
  • Established brands to help implementation partners supplement prototypes.
  • Planned concepts by orchestrating and implementing designs to streamline interface operations.
  • Supported conceptual thinking processes to generate customized digital services across multiple platforms.
  • Crafted digital branding based on UI system layout, asset identification and project requirements.
  • Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.
  • Gathered, defined and translated client requirements into product stories and actionable tasks.
  • Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
  • Translated concepts into user flows, wireframes, mockups and prototypes to promote positive intuitive designs, site interactions and user experiences.
  • Participated in pre-project analysis and technical assessments to develop user-friendly interface and correct functionality to meet business objectives.
  • Maintained strong education in latest technologies, software and hardware products for use in various projects.
  • Delivered end-user training on content management systems allowing staff to make easy updates and maintenance to website without developer assistance.
  • Established hosting for each website and completed go-live process by uploading sites to host account.
  • Designed visual and graphic images to use on multiple platforms.
  • Redesigned sites to enhance navigation and improve visual appeal.
  • Reviewed project specifications and devised solutions for use across multiple websites.
  • Troubleshot, tested and remedied issues before software deployment.
  • Created and implemented firewalls, encryption strategies and other critical security measures.
  • Completed design projects to meet budget, equipment, performance and legal requirements.
  • Determined job priorities for multiple projects and communicated sequencing, priorities and timelines to entire team.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
Sutherland - Customer Service Representative
Tulsa, OK, 02/2019 - 03/2020
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Made outbound calls to obtain account information.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Strengthened traceability by developing organization systems for keeping records, reports and agendas.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
  • Diligently filed and followed up on third party claims.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Trilogy Health Services - CNA
Maysville, KY, 12/2018 - 01/2019
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Mod Pizza - Stock Crew
Audubon, PA, 12/2017 - 12/2018
  • Answered questions about current promotions and resolved issues according to store policies.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Chipotle Mexican Grill - Crew Member
City, STATE, 08/2016 - 12/2017
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Refreshed inventory supplies for drink and napkin stations.
  • Entered customer food orders into computer system.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.

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Resume Overview

School Attended

  • State Of Arkansas
  • South Puget Sound Community College
  • University Of Washington

Job Titles Held:

  • UX/UI Designer
  • Customer Service Representative
  • CNA
  • Stock Crew
  • Crew Member

Degrees

  • GED
  • Associate of Applied Science
  • Bachelor of Science

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