Experienced Utility Supervisor with over 19 years of experience in Sewer Repair, Storm Water Repair, Clean Drinking Water Repair. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. My passion for the plumbing industry has allowed me to currently oversee the Training Section within my Department. I have worked my way up from Maintenance Worker, Equipment Operator, Sr. Equipment Operator (Heavy Equipment Operator), General Supervisor & currently Utility Supervisor. My dedication to strive to represent my employer(s) as a beacon of hope as well as achieve excellent customer service. I feel that the first impression doesn't finalize how a consumer feels about a company or individual. I feel that my ability to become better allows those around me to also want to achieve a higher standard of service. I am a born & proven leader in my organization, my background allows my staff to know that hard work does pay off. I believe in building moral and uplifting those around me. What I offer is the best me that I can be. I am a hard worker & will do what it takes to safely do the job.
This is responsible technical work supervising two or more moderate sized work crews in the installation, repair & maintenance of water or sewer systems & appurtenances. This is supervisory work involving a multitude of complex tasks & logistics with some technical responsibility in general labor operations. Work involves responsibility for specific aspects of assigned work areas in maintenance & construction activities of Water Services infrastructures. Work involves the exercise of independent judgement in making decisions within the scope of specific assignments & ensuring that all work crews follow all established safety guidelines. Assignments are received in oral or written form & must be able to communicate instructions to subordinates. Work is subject to frequent review & inspection for completion. Supervises several maintenance crews. Receive & distribute emergencies to repair crews.
Hiring, Promoting, Transferring: Understanding what is the best fit for department needs. Paperwork processing & completion. Setting up interviews, checking employee files for already established staff. Speaking with current supervision of emploee's coming from within City departments. When you have to terminate an employee(s) you must meet with employee(s) retrieve all City personal items & escort employee(s) off complex, contact admin & safety officer(s) to have put out information related to employee(s). New employee processing requires supervision to have offer letter, paperwork, uniform, work badge & meet with HR for said paperwork to be completed.
Coaching, Counseling & Reprimanding: Steps taken when disciplinary actions are required, gathering of documentation. Sitting down with employee(s) verbal coaching (documenting), Letter of Counseling (documented) Letter of Reprimand (documented) providing constructive feedback as well as being able to receive. To be able to guide employee(s) to do job(s) even when employee(s) feel the job isn't the responsonbility of said department. Coaching through Drive-Cam events & encouraging employee(s) to be more pro active and safety driven.
Checking for underground: This process consist of going to job site looking for problematic issue. Next we place a box/excavation markings around repair/dig up. Our next step is to contact dispatch or call dig rite ourselves. This is to in return following state law to avoid damaging utilities. After underground is marked we can send out a repair crew to complete excavation.
Scheduling Work: To schedule work is sometimes beneficial other times an inconvenience. We try to schedule work to help the consumer(s). When this works well it helps with City & consumer relationships. Other times we have to do what needs to be done at the time the issue(s) arrive.
Checking on Repair Crews: We go to check on repairs crew(s) at minimum 2 times a day. This can be more frequent if crew(s) requires more information/support. While we check on crews this also gives the opportunity to check & evaluate staff. Check for safe job site set up, enforce PPE, speak with consumer(s) who may or may not be satisfied with information given. We also provide feedback to staff as well as know which repair crew(s) can respond to an emergency based off work completed.
Responding to routine & Emergencies: To be available to respond to an emergency, supervisor must go out to check job(s) when job comes from higher supervision or dispatch through via consumer. When responding to emergencies we must make sure underground has been called, call in staff, make area safe until personnel arrives, involve local law enforcement if needed, be prepared to provide follow up information for upper management if required.
Training: When an employee(s) arrive, employee(s) must go through numerous training, this includes hands on and instructional use of tools, PPE, equipment etc. This training has to continue throughout said employee(s) time with department. As new equipment arrives training must follow to ensure safety precautions are being followed. When said employee(s) are seen picking up bad habits again training must be re-evaluated to determine if instructions weren't clear or if employee(s) needs more one on one.
Safety meetings: Employee(s) must attend monthly/weekly meetings. Meetings consist of weather changes, trips, slips & falls, confined space, lifting etc. Supervisors must attend meetings with staff to ensure all staff stays updated or proper techniques. When staff is off supervisor must make sure staff attends safety meeting with another group.
Responding to Auto, Injuries/Accidents: When this takes place we arrive to scene contact city attorney, safety officer, we make sure everyone is ok, we collect information, this could be statements, photo's, names of all involved, take employee(s) for post accident testing. Send out testing paperwork to HR, complete accident form and submit to safety officer, supervision etc. When an injury takes place we arrive to jobsite or location of where injury occurred. Check on employee(s), callnurseline, safety officer & upper supervision to inform all of injury. Take employee(s) to seek medical treatment if required, complete online injury form and submit. Take photo's of injury if appropriate, get statements from all involved. Notify employee(s) of hearing(s) & or results related to hearings. Provide employee(s) of needed appeals.
Testing: When we receive notification of Random Testing we must contact all personal involved. Take employee(s) for testing at closet testing site to location employee(s) is near. Follow up Testing requires contacting employee(s) for testing & making sure employee(s) does not leave your site during this type of testing. Post accident requires taking employee(s) after a severe injury, auto accident & if damage causes loss of life or exceed $500.00. Reasonable cause requires contacting of peer supervisor or upper management to witness the ssaid actions of person you are requesting for reasonable cause. All testing requires the completion of paperwork, this paperwork must also be sent to your HR Liason. If you are faced with a negative test per HR you have to remove an employee(s) from work until said time you have employee to return to his/her shift.
Set up appointments for service calls. Service calls would include residential & commercial. Assist peers in installation of hot water tanks, removing & replacing toilets & other plumbing fixtures. At times assist in replacement of residential sewer lines, to include cleanouts. Respond when on-call to after hour emergencies. Complete monetary transactions with consumers. Turn in payments to office personnel. Handle re-calls to consumer complaints, provide excellent customer service. Maintain a credible experience for company. Offer company products for drains i.e root control foam, cctv, enzyme drain cleaner & possible installation insituform of older line with pipe liner. Responsible for maintaining equipment & company van that was kept at my residence.
My duties as an Sr. Equipment Operator (Heavy Equipment Operator) are as follows.
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