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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Career Overview

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Opening/closing procedures
  • Knowledge of Clearwater metropolitan area
  • Telecommunication skills
  • Cash handling accuracy
  • Exceptional customer service
  • Exceptional time management skills
  • Reliable
  • Data entry
  • Staff motivation and training
  • Hospitality expertise
  • Multi-line switchboards
  • Detail-oriented
  • UMS knowledge
  • MS Office proficient
  • Flexible scheduling
  • Positive outlook
  • Exceptional multi-tasker
  • Deadline-oriented
  • Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
Accomplishments

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Work Experience
Utility Customer Service Representative, 07/2014 to Current
Adenus OperationsSmyrna, TN,

Processing customer payments for utility payments, water taps, liens, and deposits. Making sure payments are applied to the correct account. Input direct debits, end direct debits at customer request or final bills. Helping customers with questions/concerns. Input ACH, Speedpay, Check, and Check Free returns into UMS, contact customers to advise them their payment was returned and due date to pay the return payment by. Make sure that exceptions are completed and go to the correct account. Additional training in AR headers to remove penalties, and return check fees, and transfers, cashier reports, intuition payments, downloading intuition payments and speedpay payments into UMS. I have created Excel spreadsheets for cashier balances of checks and cash, cashier audits, vault audits, and spreadsheets for account payments as needed. Training on how to find a returned refund check and how to reissue the refund checks. Cross-trained and provided back-up for other customer service representatives when needed. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Accurately logged all daily checks and cash received. Exceptional and Energetic attitude towards additional training.

Guest Service Agent / Night Auditor, 2014 to 07/2014
Chumash CasinoSanta Ynez, CA,

Greeted and registered guests and issued room keys.Processed guest payments for room charges, food and beverage charges and phone charges.Balanced all rebates and other miscellaneous charges.Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Monitored room availability using Opera 4.0. Delivered requested items to guests’ rooms.Processed credit card transactions during the checkout process.Referred guests to local restaurants and recommended attractions in the area.Greeted all guests in a courteous and professional manner. Kept records of room availability and guests' accounts, manually or using computers. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems.

Cashier / Customer Service Rep, 06/2011 to 2014
Winn DixieCity, STATE,

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Trained 3 - 4 new employees quarterly. Computed accurate sales prices for purchase transactions. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued money orders for customers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Managed cash stock and inventory balances accurately. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place.

Guest Service Agent, 07/2008 to 02/2009
Holiday Inn HarboursideCity, STATE,

Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Monitored room availability using Opera 2.0. Processed credit card transactions during the checkout process.Referred guests to local restaurants and recommended attractions in the area. Supervised 3 front desk staff.

Educational Background
: General Studies, Expected in 2006
Largo High School - Largo, FL
GPA:

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Resume Overview

School Attended

  • Largo High School

Job Titles Held:

  • Utility Customer Service Representative
  • Guest Service Agent / Night Auditor
  • Cashier / Customer Service Rep
  • Guest Service Agent

Degrees

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