Utility Customer Service Representative resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Over nineteen years of experince in Customer Service and Accounts Payable.  Skilled in problem solving and maintaining accuracy. Possesses an insatiable drive to achieve and exceed goals.

Work History
2006 to Current
Utility Customer Service Representative Adenus Operations Smyrna, TN,
  • Over nineteen years of experience in Accounts Payables and Receivables.
  • Expert knowledge of Excel, Word and Google research.
  • Ability to use independent judgment to prioritize work to meet goals (Quality, Service Level and Calls per hour).
  • Safety is a priority! Assist with over seventy plus customer calls per day.
  • Responsible for processing service orders for outages, down power lines and tree trimming request.
  • Responsible for billing inquiries, initiating transfers, canceling service and creating new accounts.
  • Achieved good customer relations by encouraging AMB (Average Monthly Billing) and GFB (Flat Rate billing).
  • Utilized various Software including SAP, INFO Depot, SreamServe and Equifax.
2002 to 2006
Trainer/Team Lead Dell Computers Inc City, STATE,
    • Train new hires in the use of Dell software and Policy and Procedures.
    • Effectively implemented new projects for new hire employees.
    • Monitor co-workers calls and gave one on one feedback on improvement tactics.
    • Successfully took a new class to 87% service level within the first week on the floor.
1994 to 2002
Commercial Accounts Payable Clerk ADT Fire And Security City, STATE,


  • Composed effective accounting reports summarizing accounts payable data.
  • Posted receipts to appropriate general ledger accounts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Researched and resolved accounts payable discrepancies.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Coded and entered invoices each day into the in-house accounting software. (QuickBooks, Bluelink and Sage).
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
Expected in
: Business Admin
Rose State College - Midwest City, OK


Expected in 2006
: Nail Tech
Metro Technology (2004-2006) - Oklahoma City, OK
Expected in 1989
: General Business
Vocational Office Education (V.O.E. I & II/ 1985-1989) - Oklahoma City, OK

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Resume Overview

School Attended

  • Rose State College
  • Metro Technology (2004-2006)
  • Vocational Office Education (V.O.E. I & II/ 1985-1989)

Job Titles Held:

  • Utility Customer Service Representative
  • Trainer/Team Lead
  • Commercial Accounts Payable Clerk


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