Utility Customer Service Representative resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Over nineteen years of experince in Customer Service and Accounts Payable. Skilled in problem solving and maintaining accuracy. Possesses an insatiable drive to achieve and exceed goals.
Work History
2006 to Current
Utility Customer Service RepresentativeAdenus Operations – Smyrna, TN,
Over nineteen years of experience in Accounts Payables and Receivables.
Expert knowledge of Excel, Word and Google research.
Ability to use independent judgment to prioritize work to meet goals (Quality, Service Level and Calls per hour).
Safety is a priority! Assist with over seventy plus customer calls per day.
Responsible for processing service orders for outages, down power lines and tree trimming request.
Responsible for billing inquiries, initiating transfers, canceling service and creating new accounts.
Achieved good customer relations by encouraging AMB (Average Monthly Billing) and GFB (Flat Rate billing).
Utilized various Software including SAP, INFO Depot, SreamServe and Equifax.
2002 to 2006
Trainer/Team LeadDell Computers Inc – City, STATE,
Train new hires in the use of Dell software and Policy and Procedures.
Effectively implemented new projects for new hire employees.
Monitor co-workers calls and gave one on one feedback on improvement tactics.
Successfully took a new class to 87% service level within the first week on the floor.
1994 to 2002
Commercial Accounts Payable ClerkADT Fire And Security – City, STATE,
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Rose State College
Metro Technology (2004-2006)
Vocational Office Education (V.O.E. I & II/ 1985-1989)