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Utility Customer Service Representative Resume Example

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UTILITY CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Over nineteen years of experince in Customer Service and Accounts Payable.  Skilled in problem solving and maintaining accuracy. Possesses an insatiable drive to achieve and exceed goals.

Work History
Utility Customer Service RepresentativeJan 2006 - Current
OG&E Oklahoma Gas and ElectricOklahoma City, OK
  • Over nineteen years of experience in Accounts Payables and Receivables.
  • Expert knowledge of Excel, Word and Google research.
  • Ability to use independent judgment to prioritize work to meet goals (Quality, Service Level and Calls per hour).
  • Safety is a priority! Assist with over seventy plus customer calls per day.
  • Responsible for processing service orders for outages, down power lines and tree trimming request.
  • Responsible for billing inquiries, initiating transfers, canceling service and creating new accounts.
  • Achieved good customer relations by encouraging AMB (Average Monthly Billing) and GFB (Flat Rate billing).
  • Utilized various Software including SAP, INFO Depot, SreamServe and Equifax.
Trainer/Team LeadJan 2002 - Jan 2006
Dell Computers IncOklahoma City, OK
    • Train new hires in the use of Dell software and Policy and Procedures.
    • Effectively implemented new projects for new hire employees.
    • Monitor co-workers calls and gave one on one feedback on improvement tactics.
    • Successfully took a new class to 87% service level within the first week on the floor.
Commercial Accounts Payable ClerkJan 1994 - Jan 2002
ADT Fire and SecurityAtlanta, GA

  • Composed effective accounting reports summarizing accounts payable data.
  • Posted receipts to appropriate general ledger accounts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Researched and resolved accounts payable discrepancies.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Coded and entered invoices each day into the in-house accounting software. (QuickBooks, Bluelink and Sage).
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
Education
Business AdminRose State CollegeMidwest City, OK

Nail Tech2006
Metro Technology (2004-2006)Oklahoma City, OK
General Business 1989
Vocational Office Education (V.O.E. I & II/ 1985-1989) Oklahoma City, OK
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Resume Overview

Companies Worked For:

  • OG&E Oklahoma Gas and Electric
  • Dell Computers Inc
  • ADT Fire and Security

School Attended

  • Rose State College
  • Metro Technology (2004-2006)
  • Vocational Office Education (V.O.E. I & II/ 1985-1989)

Job Titles Held:

  • Utility Customer Service Representative
  • Trainer/Team Lead
  • Commercial Accounts Payable Clerk

Degrees

  • Business Admin
    Nail Tech 2006
    General Business 1989

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