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user experience and product consultant resume example with 8+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Detail oriented Product Manager with three years of experience helping e-commerce teams create high performing mobile applications. Strong technical background with excellent interpersonal skills.
Experience
08/2016 to Current User Experience and Product Consultant Eversource | Manchester, NH,
User Experience Researcher and Product Consultant for Travello App. An app connecting travelers from around the world. 
  • Conducted qualitative and quantitate research. 
  • Created empathy maps, personas, and user experience journey map.
  • Recommended product feature prioritization and growth strategy. 
10/2014 to 02/2016 Product Manager, TouchTest (Mobile Testing Platform) SOASTA | City, STATE,
  • Defined product requirements and road map for mobile test automation tool; prioritized features and technical debt backlog.
  • Worked with 6 person engineering team to plan and execute feature delivery.
  • Created product health pulse, pulling together information from Salesforce, Zendesk, and Fogbugz to objectively prioritize features and bugs. Reduced weekly meeting time by 50%, increased customer retention and eliminated 12% of engineering time wasted due to ambiguity of efforts.
09/2013 to 10/2014 Program Manager, Engineering SOASTA Inc | City, STATE,
  • Responsible for release plan execution for all 3 of SOASTA's products (Real User Monitoring Platform, Load Testing Tool, and Mobile Testing Platform).
  • Managed project dependencies and critical paths using Wrike (project management software) for 35 engineers.
  • Transitioned engineering team from waterfall to agile methodologies to scale from 20 to 35 engineers.
  • Helped establish full stack engineering teams and introduced project plans to reduce project scope creep and increase accuracy of release dates by 50%.
06/2012 to 09/2013 Project Manager, Operations Leadership Development Program Lockheed Martin Aeronautics | City, STATE,

OLDP is a two-year rotational leadership program consisting of four cross-functional assignments. Includes technical and leadership development training.

  • Led redesign project of technical communications and collaboration site for 2,000 person organization. Including proposal creation, funding and execution.
  • Project lead for implementing Flight Line Flow Center, saving 117 labor-hours per aircraft.
  • Co-led major affordability project reducing significant costs for the F-35 Final Finishes program.
Education
Expected in May 2012 Bachelor of Science | Integrated Business and Engineering, Mechanical Engineering Lehigh University, Bethlehem, PA GPA:
The Integrated Business and Engineering Honors Program is focused in product design and development from ideation to business plan creation.
Additional Courses and Certifications

Stanford University, Summer 2010- Statistics for Engineers

General Assembly, October 2015 to January 2016- User Experience and Design, Front End Web Development 

Pragmatic Marketing Certified, January 2014

Additional Skills

Experience with: Sketch, Invision, Trello, Asana, Wrike, JIRA

Proficient in: HTML, CSS

Volunteer Work
Minds Matter of San Francisco, August 2014 to May 2015
Mentor to a high school student from a low-income family. Met with student every Saturday for 2 hours helping with college applications, SAT prep, summer program applications and goal setting.

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Resume Overview

School Attended

  • Lehigh University

Job Titles Held:

  • User Experience and Product Consultant
  • Product Manager, TouchTest (Mobile Testing Platform)
  • Program Manager, Engineering
  • Project Manager, Operations Leadership Development Program

Degrees

  • Bachelor of Science

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