Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
High-performing Automotive Sales Manager with 15-year background meeting or exceeding customer acquisition and revenue growth targets by maximizing sales team potential through aggressive recruiting, objectives setting, coaching and performance monitoring strategies. Leverages new and used inventory control skills, excellent training and internet sales process success and deploys current technologies to achieve sales goals. Consistently engages with customers to build base of referrals and repeat business and creates annual forecasts and budgets through solid understanding of dealership operations, including all aspects of sales and finance.
Skills
Creating sales strategies
Sales Goals
Process and procedure development
Merchandising operations
Marketing strategy
Problem resolution
Team management
Supervision
Customer service
CRM management
VAUTO management
Effective Training
CSI management
Finance
Internet Department
BDC
Work History
01/2020 to 05/2020Used Car Sales ManagerPrinciple Auto | Boerne, TX,
Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit
Liaised with General Manager to review sales versus objectives, needs and growth opportunities and resolve customer complaints to achieve overall gross profit and customer service objectives
Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive used car sales
Managed a used car inventory with 300+ vehicles. This includes, buying, wholesaling, reconditioning, merchandising, and pricing according to the market in order to maximize sales volume and profit
Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Managed all incoming internet leads, incoming phone calls, and all sales staff follow up. Including spending a lot of time in the CRM and making 30+ phone calls per day myself
Helped manage all social media accounts in order to create a bigger presence online in the community
Submitted all deals to to an array of lenders in order to secure financing for all types of credit situations
06/2019 to 01/2020New and Pre-owned Sales ManagerEd Napleton Automotive Group | Oak Brook, IL,
Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
Managed both new and used car inventory maintaining a hard 60 turn on used vehicles.
Managed all internet leads and incoming phone calls. Also, monitored outbound calls and sales follow up.
Managed all assets in VAUTO including merchandising, reconditioning, and pricing based off the current market standards.
Closely monitored all activity in the CRM, as well as closing percentages and opportunities.
Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Maintained up-to-date knowledge of competitor products and pricing in market served.
Held one-on-one meetings with sales staff to identify selling hurdles and offered insight, including training into how best to remedy such issues.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
03/2010 to 07/2018New Car Sales ManagerAmcs Group | Boston, MA,
Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives
Managed a large new car inventory(400+ vehicles) including ordering, dealer trades, aged units. This also includes pricing strategies, qualifying incentives, and wholesale bonuses from the Manufacturer
Developed processes for sales, detail, service(PDI's), CSI, and new car deliveries
Constantly developed strategies to achieve everchanging sales volume goals set by the manufacturer in order to earn the maximum amount of money given by the manufacturer
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance
Managed all social media platforms in order to create a larger presence in ours, and surrounding communities
Created, staffed, and managed an in house BDC department which handled all incoming phone calls, and internet leads
Launched campaigns using Hudiburg’s database in order to generate sales volume often in the traditionally slower months. Including CRM campaigns, mail pieces, and email blasts
01/2005 to 02/2010Sales AssociateHudiburg Nissan | City, STATE,
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Maintained the highest level of customer satisfaction set by the manufacturer
Achieved salesman of the month for most months out of the year while on the floor
Education
Expected in 05/2003High School Diploma | Kingston High School, Kingston, OK, GPA:
Expected in No Degree | East Central University, Ada, OKGPA:
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