To obtain an educational position in student affairs that embraces student learning, staff development, and diversity initiatives. I am a motivated professional with extensive knowledge of the education system. Proven expertise in establishing rapport and building trust with students from a variety of backgrounds,
including first generation college students.
Significant experience in student services and academic and financial aid counseling
Superior grasp of guiding principles of a higher education environment
Supervision/employee training and development
Leadership/communication skills expert
Process improvement strategies
Customer service expert
Richland CollegeDallas, TXUpward Bound Program Services Coordinator08/2014 to Current
Perform day-to-day coordination of the federal grant for Richardson Independent School District.
Manage all student related and fiscal data to ensure institutional and federal regulatory compliance.
Monitors specific budget allocations, including grant budgets; assists in seeking and the solicitation of grant funds to further extend services to the specific student population.
Coordinator of Dual Credit & College Bridge programs.
Richland CollegeDallas, TXSenior Academic Advisor, Richland Collegiate High School02/2010 to 08/2014
Assisted students in assessing academic skills, interpreting TSI assessment results, and course selection based on test results.
Responsible for evaluating incoming high school transcripts, registration, drop/add and withdrawal functions for each student advised.
Advised students on financial aid, career and life planning.
Administer SAT, STAAR, & PSAT tests.
Richland CollegeDallas, TXFinancial Aid Program Coordinator II, Veterans Affairs07/2009 to 02/2010
Managed and monitored the daily operations of Veterans Affairs
Monitored compliance with federal and state regulations.
Verified student enrollment, certify eligibility status, and counsel students.
Coordinated necessary actions with the VA Regional Office to facilitate the enrollment of disabled veterans.
Richland CollegeDallas, TXFinancial Aid Student Services Specialist09/2007 to 07/2009
Managed and monitored the daily operations of the Financial Aid Front-Counter, Imaging, & Resource Center.
Supervised a staff of eight - twelve employees.
Provided information regarding program requirements for FAFSA, Texas Grant, student loans, scholarships, TPEG and other application processes.
Developed training program for staff: World Class Customer Service, Paperwise, and Colleague.
T-Mobile USA, IncFrisco, TXTechnical Agent II04/2007 to 09/2007
Answered calls and delivered exceptional customer service to build customer satisfaction and loyalty.
Troubleshooted all technical inquiries regarding network coverage, device information and data services.
Used applications to view customer network profiles.
Blockbuster, IncMcKinney, TexasCustomer Care Online Associate09/2005 to 04/2007
Responsible for managing customer service interactions and retaining customers through effective negotiation.
Effectively communicated value and service offerings to build and retain customer base.
Troubleshooted technical systems and processes.
AEGON Direct Marketing and JCPenney Company, IncPlano, TXConsumer Affairs Administrator09/1998 to 08/2005
Conducted research, negotiated legal and market conduct exams with regulatory agencies, attorneys, and consumer advocacy agencies.
Communicated with customers on behalf of the Chief Executive Officer and executive offices (phone, mail, email, and fax).
Developed presentations and training materials for special projects and process improvements.
Identified and analyzed reports of customer complaint trends and recommended improvements for products and services.
Duncanville Independent School DistrictDuncanville, TXTeacher01/1997 to 01/1998
Taught 5th grade Reading, Language Arts and Social Studies.
Experience teaching specific objectives in the school curriculum.
Efficiently maintain student records and report grades at appropriate time frame.
Developed and analyzed reports on students' academic progress.
Texas A&M UniversityCommerce, TXAssistant Coordinator of Intercultural Services and Co-Advisor Pan-Hellenic Council02/1996 to 02/1997
Supervised all aspects of fundraising and community service projects; marketing, public relations, and programming.
Staff consisted of 4-7 workers.
Proficient in developing and analyzing reports of students' academic progress.
Coordinate the production and distribution of print collaterals such as brochures and flyers.
Supervised and proctored local, state, and national exams.
Staff consisted of approximately 7 to 15 workers).
Education and Training
MBA:Business/Ebusiness2005University of Phoenix, Dallas, Texas, USA
Field Based Teacher Certification- Elementary Education1997Texas A&M University-Commerce, Commerce, Texas, USA
Bachelor of Science:Counseling and Guidance1995Texas A&M University-Commerce, Commerce, Texas, USA
Microsoft Office 2013, Microsoft Office 365, Microsoft Office Vista, MS Excel, MS Word, MS FrontPage, MS Project, MS Outlook, MS PowerPoint, Adobe, Colleague, Econnect, Blackboard, Compansol Blumen, Who's Next, PaperWise, Paperport, and Hewlett Packard scanning software. Internet Explorer, Google Chrome, and Firefox search engines. Social Media/Networking: Facebook, Instagram, and Snapchat.
Member, Southwest Association of Student Assistance
Member, Texas Association of Student Special Services
Programs, 2014 - Current
Member, Texas Association for College Admission
Counseling, 2010 - Current
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
T-Mobile USA, Inc
AEGON Direct Marketing and JCPenney Company, Inc
Duncanville Independent School District
Texas A&M University
Texas A&M University-Commerce
University of Phoenix
Texas A&M University-Commerce
Texas A&M University-Commerce
Job Titles Held:
Upward Bound Program Services Coordinator
Senior Academic Advisor, Richland Collegiate High School
Financial Aid Program Coordinator II, Veterans Affairs
Financial Aid Student Services Specialist
Technical Agent II
Customer Care Online Associate
Consumer Affairs Administrator
Assistant Coordinator of Intercultural Services and Co-Advisor Pan-Hellenic Council