SEARCH

Upward Bound Program Services Coordinator Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
UPWARD BOUND PROGRAM SERVICES COORDINATOR
Summary
To obtain an educational position in student affairs that embraces student learning, staff development, and diversity initiatives. I am a motivated professional with extensive knowledge of the education system. Proven expertise in establishing rapport and building trust with students from a variety of backgrounds, including first generation college students.
Skills
  • Significant experience in student services and academic and financial aid counseling
  • Superior grasp of guiding principles of a higher education environment
  • Supervision/employee training and development
  • Leadership/communication skills expert
  • Operations management
  • Process improvement strategies
  • Customer service expert
  • Event Planning/Marketing
Experience
Richland CollegeDallas, TXUpward Bound Program Services Coordinator08/2014 to Current
  • Perform day-to-day coordination of the federal grant for Richardson Independent School District.
  • Manage all student related and fiscal data to ensure institutional and federal regulatory compliance.
  • Monitors specific budget allocations, including grant budgets; assists in seeking and the solicitation of grant funds to further extend services to the specific student population. 
  • Coordinator of Dual Credit & College Bridge programs.
Richland CollegeDallas, TXSenior Academic Advisor, Richland Collegiate High School02/2010 to 08/2014
  • Assisted students in assessing academic skills, interpreting TSI assessment results, and course selection based on test results.
  • Responsible for evaluating incoming high school transcripts, registration, drop/add and withdrawal functions for each student advised.
  • Advised students on financial aid, career and life planning.
  • Administer SAT, STAAR, & PSAT tests.
Richland CollegeDallas, TXFinancial Aid Program Coordinator II, Veterans Affairs07/2009 to 02/2010
  • Managed and monitored the daily operations of Veterans Affairs
  • Monitored compliance with federal and state regulations.
  • Verified student enrollment, certify eligibility status, and counsel students.
  • Coordinated necessary actions with the VA Regional Office to facilitate the enrollment of disabled veterans.
Richland CollegeDallas, TXFinancial Aid Student Services Specialist09/2007 to 07/2009
  • Managed and monitored the daily operations of the Financial Aid Front-Counter, Imaging, & Resource Center.
  • Supervised a staff of eight - twelve employees.
  • Provided information regarding program requirements for FAFSA, Texas Grant, student loans, scholarships, TPEG and other application processes.
  • Developed training program for staff:  World Class Customer Service, Paperwise, and Colleague.
T-Mobile USA, IncFrisco, TXTechnical Agent II04/2007 to 09/2007
  • Answered calls and delivered exceptional customer service to build customer satisfaction and loyalty.
  • Troubleshooted all technical inquiries regarding network coverage, device information and data services.
  • Used applications to view customer network profiles.
Blockbuster, IncMcKinney, TexasCustomer Care Online Associate09/2005 to 04/2007
  • Responsible for managing customer service interactions and retaining customers through effective negotiation.
  • Effectively communicated value and service offerings to build and retain customer base.
  • Troubleshooted technical systems and processes.
AEGON Direct Marketing and JCPenney Company, IncPlano, TXConsumer Affairs Administrator09/1998 to 08/2005
  • Conducted research, negotiated legal and market conduct exams with regulatory agencies, attorneys, and consumer advocacy agencies.
  • Communicated with customers on behalf of the Chief Executive Officer and executive offices (phone, mail, email, and fax).
  • Developed presentations and training materials for special projects and process improvements.
  • Identified and analyzed reports of customer complaint trends and recommended improvements for products and services.
Duncanville Independent School DistrictDuncanville, TXTeacher01/1997 to 01/1998
  • Taught 5th grade Reading, Language Arts and Social Studies.
  • Experience teaching specific objectives in the school curriculum.
  • Efficiently maintain student records and report grades at appropriate time frame.
  • Developed and analyzed reports on students' academic progress.
Texas A&M UniversityCommerce, TXAssistant Coordinator of Intercultural Services and Co-Advisor Pan-Hellenic Council02/1996 to 02/1997
  • Supervised all aspects of fundraising and community service projects; marketing, public relations, and programming.
  • Staff consisted of 4-7 workers.
  • Proficient in developing and analyzing reports of students' academic progress.
  • Coordinate the production and distribution of print collaterals such as brochures and flyers.
Texas A&M University-CommerceCommerce, TexasAssessment Examiner, Academic Advising/Student Assessment & Evaluation02/1992 to 02/1996
  • Supervised and proctored local, state, and national exams.
  • Staff consisted of approximately 7 to 15 workers).
Education and Training
MBA:Business/Ebusiness2005University of Phoenix, Dallas, Texas, USA
Field Based Teacher Certification- Elementary Education1997Texas A&M University-Commerce, Commerce, Texas, USA
Bachelor of Science:Counseling and Guidance1995Texas A&M University-Commerce, Commerce, Texas, USA
Skills
Microsoft Office 2013, Microsoft Office 365, Microsoft Office Vista, MS Excel, MS Word, MS FrontPage, MS Project, MS Outlook, MS PowerPoint, Adobe, Colleague, Econnect, Blackboard, Compansol Blumen, Who's Next, PaperWise, Paperport, and Hewlett Packard scanning software. Internet Explorer, Google Chrome, and Firefox search engines. Social Media/Networking: Facebook, Instagram, and Snapchat.
Professional Affiliations
  • Member, Southwest Association of Student Assistance Programs, 2014-Current  
  • Member, Texas Association of Student Special Services Programs, 2014 - Current
  • Member, Texas Association for College Admission Counseling, 2010 - Current
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Richland College
  • T-Mobile USA, Inc
  • Blockbuster, Inc
  • AEGON Direct Marketing and JCPenney Company, Inc
  • Duncanville Independent School District
  • Texas A&M University
  • Texas A&M University-Commerce

School Attended

  • University of Phoenix
  • Texas A&M University-Commerce
  • Texas A&M University-Commerce

Job Titles Held:

  • Upward Bound Program Services Coordinator
  • Senior Academic Advisor, Richland Collegiate High School
  • Financial Aid Program Coordinator II, Veterans Affairs
  • Financial Aid Student Services Specialist
  • Technical Agent II
  • Customer Care Online Associate
  • Consumer Affairs Administrator
  • Teacher
  • Assistant Coordinator of Intercultural Services and Co-Advisor Pan-Hellenic Council
  • Assessment Examiner, Academic Advising/Student Assessment & Evaluation

Degrees

  • MBA : Business/Ebusiness 2005
    Field Based Teacher Certification- Elementary Education 1997
    Bachelor of Science : Counseling and Guidance 1995

Similar Resumes

View All
Director,-Upward-Bound-Programs-resume-sample

Director, Upward Bound Programs

Rich Mountain Community College

Mena, Arkansas