Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Results-focused IT professional with strength in VoIP, routing and switching. Proactive leader with strengths in communication and collaboration. Proficient in leveraging communications and troubleshooting knowledge to promote collaboratin. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
- End-User Training
- Troubleshooting and Maintenance
- Server and System Administration
- System upgrades
- Infrastructure planning and design
- Network debugging
- Process development
- Data backups
- Network configuration
- Equipment installation and maintenance
- Cisco Unified Communications Applications
- Cisco Voice Gateways
- SIP
Education and Training
Louisiana Technical College Baton Rouge, LA, Expected in 12/2008 – – Diploma : Information Technology - :
Certifications
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Associate - Voice (retired certification)
- Cisco Certified Network Associate - Wireless (retired certification)
- Cisco Certified Network Associate - Security (retired certification)
Experience
St Mary's Health System - Unified Communications Systems Administrator
Brewer, ME, 09/2016 - Current
Brewer, ME, 09/2016 - Current
- Secured applications by rolling out patches and solutions to vulnerabilities.
- Delivered comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools, and replacement parts.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Set up, optimized and managed network equipment.
- Determined and alleviated hardware, software and network issues.
- Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Held primary responsibility for availability and reliability of network infrastructure.
- Support over 13,000 employees over 150 sites.
- Manage Cisco Unified Communications Applications including: Contact Center Express, Unity Connection, Emergency Responder, IM & Presence, Workforce Optimization Advanced Quality Management, and Prime Collaboration.
- Manage hardware including: Cisco UCS servers, Cisco routers, HP switches, Cisco switches, and Cisco IP phones.
- Deploy, manage, and maintain Singlewire's Informacast mass notification system.
State Of Louisiana - Instructor
Colfax, LA, 07/2013 - Current
Colfax, LA, 07/2013 - Current
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Observed other instructors to learn valuable techniques.
- Participated in workshops and trainings to improve skills and learn new methods for classroom instruction.
- Conducted tests and quizzes to evaluate student progress with course material.
- Established objectives for lessons, modules and projects.
- Attended faculty meetings to brainstorm ideas and discuss methods for solving issues.
- Tutored students requiring additional instructional assistance after class.
- Developed guides and course materials to reinforce lecture information and help students learn.
- Delivered training program courses to meet validated agency requirements.
- Documented class absence and grade information in student records.
- Identified online resources to use in tandem with traditional course material.
- Uploaded online lessons and tools for students to use in studies.
Pinellas County School Board - Network Administrator Apprentice
City, STATE, 11/2013 - 09/2016
City, STATE, 11/2013 - 09/2016
- Provided troubleshooting and testing to support network.
- Performed routine troubleshooting and network monitoring.
- Supported end-users with network and device troubleshooting and diagnosis.
- Communicated with end-user to address device problems and implement technical or procedural solutions.
- Documented hardware and software installation procedures.
- Conducted site surveys to determine best positioning of equipment for strongest signal reception.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Implemented, tested, validated, and maintained networking services according to solution designs.
Louisiana Technical College - Instructor
City, STATE, 01/2012 - 12/2012
City, STATE, 01/2012 - 12/2012
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Participated in workshops and trainings to improve skills and learn new methods for classroom instruction.
- Conducted tests and quizzes to evaluate student progress with course material.
- Established objectives for lessons, modules and projects.
- Attended faculty meetings to brainstorm ideas and discuss methods for solving issues.
- Developed guides and course materials to reinforce lecture information and help students learn.
- Documented class absence and grade information in student records.
- Identified online resources to use in tandem with traditional course material.
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School Attended
- Louisiana Technical College
Job Titles Held:
- Unified Communications Systems Administrator
- Instructor
- Network Administrator Apprentice
- Instructor
Degrees
- Diploma
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