Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Accomplished Unified Communications and Network Engineer with proven record of establishing rapport with clients and colleagues. Expert in Cisco Unified Communications and Network systems discovery/design/implementation/administration/management and repair. Known for extensive knowledge of Cisco network/voice and ability to achieve results successfully.

  • Protocol analyzers
  • Visio
  • Cisco IOS
  • Cisco CTI and IP Telephony
  • Telecommunications field service
  • Network protocols
  • Cisco routers and switches
  • Testing
  • Analysis and problem solving
  • Supporting IP Telephony
  • Software installation and configuration
  • Cisco UC CUCM/CUC/IMP 10.X & 11.X
  • Cisco Voice Gateways ISR G1/G2/4K
  • Cisco Data Center Nexus 2K/5K - DCI
  • Cisco LAN/Branch Catalysts 36/37/3800 series - IOS & IOS-XE
  • Cisco ASR1001
  • Cisco WebEx Conferencing
  • Zoom Conferencing
Unified Communications Engineer, 04/2008 - 06/2020
Nmr Consulting Washington, DC,

Systems Engineering Principal and Subject Matter Expert for Alliant’s Unified Communications and Collaborations services managing the Cisco Unified Communications Manager/Unity Connection and Instant Messaging and Presence core voice system.

Work with business units, operation teams and vendors to complete network and voice discoveries ensuring information and expectations are established, documented and met for all Alliant’s M&A, Integrations, and Office Mergers/Moves/Expansions. Through efforts I made to define the process and procedures and working with other IT groups and within ServiceNow using visual task boards resulted in a 100% successful, repeatable process.

Vendor Manager for all Telecom and equipment procurement. Vendors included service provider stewardship calls to oversee and track orders and ticket management, Partners and third party resellers for equipment procurement and management.

Manage/Coordinate Cisco SNT, Smart Accounts, MCE along with all other Unified Application Maintenance Contracts. In June 2018 I completed the co-termination project effort to renew all Unified Communications (Cisco/non-Cisco) and network equipment support providing a clear budgeting forecast for renewals.

Promoted to Assistant Vice President in 2017 and assigned role of Unified Communications and Collaborations Engineer and subject matter expert.

Responsible for project/demand scoping for project initiatives to create efficiencies to enable the business leveraging automations and/or new technology to build advantages in customer service and interfacing.

From 2008 through 2020 Alliant grew from 21 offices to well over 120 MPLS branch office locations and 40 SD-WAN (Cisco Meraki) locations. During which I performed the lead and successfully integrated 1000s of users and phones flawlessly. These efforts included 1000’s of numbers moving between TDM/PRI, SIP, brokered/cloud and POTS lines.

Principal Engineer responsible for design, support, documentation, planning, implementation, project management, Business Continuity Planning/Disaster Recovery, asset tracking and maintenance of the corporate Cisco Collaboration Infrastructure, Network Routing, Switching Wireless and Data Center infrastructures.

Wrote several standards documents outlining processes and procedures for mobility and transparency, standard phone settings/devices, Cisco Jabber training and other training/instructions for end users and HD analysts/technicians.

  • Oversaw internal telecommunications system for organization with 5000 employees.
  • Interpreted circuit diagrams.
  • Documented all aspects of client networks in preparation for implementing communication systems and associated applications.
  • Anticipated and analyzed common connectivity workflow problems.
  • Performed cost justifications.
  • Found interim solutions to minimize impact of issues on business.
  • Maintained generators and UPS batteries for reserve power in event of power failures.
  • Created network diagrams for new and existing networks.
  • Installed, maintained and supported CTI applications.
  • Identified areas of operation that need upgraded software, voicemail, and telephone equipment.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Participated in team, cross-divisional and technical forums.
  • Ordered equipment and services for voice, data and cabling.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.
  • Verified work order information and receipt of all necessary equipment.
  • Installed IP, network equipment and facilities.
  • Initiated cost reduction initiatives.
  • Installed, maintained and supported SIP applications.
  • Provided support for end users.
  • Improved rate of resolved trouble tickets by implementing life cycle and incident reviews to identify core condition, define remediation initiative and coordinate changes.
Senior Network Engineer, 07/2004 - 04/2008
Dechert Llp California, MD,

Cisco Network & IP Telephony (IPT) Pre/Post Sale Consulting Engineer –

Cisco VoIP and LAN/WAN integration and support engineer.

Cisco Routing/Switching and VoIP design, implementation and Support for Analysts Internationals customer base.

  • Implementation and Design of Cisco Voice CUCM and CME Solutions
  • Implementation and Design of Unity 6.X VM/UM and Unity Express 2.X
  • IPT Implementations performed in Education, Financial, Commercial, Insurance, Gaming, Hospitality, Food and Beverage and Enterprise.
  • Implementation and Design of VoIP 3rd Party applications IPCelerate, Xmedius Fax Server, SynApps and Metropolis.
  • Implementation and Design of Routing and Switching solutions for Core, Server Farm, ISCSI, Distribution and Access
  • Customer support for IP Telephony customers
  • Customer support for LAN/WAN customers

High Profile Implementations

MGM Grand Hotel & Casino, Kelter-Alliant, Meadowbrook Insurance, McNaughton – McKay Electric, Central Transport, Avondale School System, Behr America, Comcast Indiana, Pekham Industries, Michigan State University College of Law

Senior Engineer, 06/2000 - 06/2004
Jsl Technologies, Inc. Monterey, CA,
  • Researched and conceptualized data analysis methods to improve reliability and manufacturability of measurement tools.
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
  • Wrote technical reports documenting project progress and specifications.
  • Troubleshot and performed tests to confirm product performance.
  • Recommended design modifications to eliminate machine and system malfunctions.
  • Implemented changes in working conditions, network equipment and tools to improve workflow, efficiency and team member safety.
  • Planned, scheduled and coordinated detailed design phases of large-scale network projects.
  • Created professional, to-scale sketches to communicate and clarify special requirements.

Onsite Support for DCX at the DaimlerChrylser Headquarters, Auburn Hills, MI. Additional support for various other customers

Education and Training
: Information Technology/Cisco Unified Communication, Expected in
Stormwinds - ,
  • Cisco CICD 10.X - Implementing Cisco Collaboration Devices
  • Cisco CIVND 10.X - Implementing Cisco Video Network Devices
  • Cisco CIPT1 10.X -Introduction to Cisco IP Telelphony 1
  • Cisco CIPT2 10.X - Introduction to Cisco IP Telephony 2
  • Cisco CAPPS 10.X - Implementing Cisco Collaboration Applicaitons
  • Cisco CTCOLLAB 10.X - Troubleshooting Cisco IP Telephony & Video
: Information Technology/Cisco UCCX, Expected in
Global Knowledge - ,

Cisco UCCXD 3.0 - Unified Contact Center Express 7.X

: Information Technology/Cisco Unified Communication, Expected in
Global Knowledge - ,

Cisco ICRMC1 - Implementing Cisco IP Video Conference Rich Media Communications 1

Cisco ICRMC2 - Implementing Cisco IP Video Conference Rich Media Communications 2

: Cisco IP Telephony Bootcamp, Expected in
Cisco Learning Acadamy - Edison, NJ,

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