unified communications engineer resume example

Systems Engineering Principal and Subject Matter Expert for Alliant’s Unified Communications and Collaborations services managing the Cisco Unified Communications Manager/Unity Connection and Instant Messaging and Presence core voice system.

Work with business units, operation teams and vendors to complete network and voice discoveries ensuring information and expectations are established, documented and met for all Alliant’s M&A, Integrations, and Office Mergers/Moves/Expansions. Through efforts I made to define the process and procedures and working with other IT groups and within ServiceNow using visual task boards resulted in a 100% successful, repeatable process.

Vendor Manager for all Telecom and equipment procurement. Vendors included service provider stewardship calls to oversee and track orders and ticket management, Partners and third party resellers for equipment procurement and management.

Manage/Coordinate Cisco SNT, Smart Accounts, MCE along with all other Unified Application Maintenance Contracts. In June 2018 I completed the co-termination project effort to renew all Unified Communications (Cisco/non-Cisco) and network equipment support providing a clear budgeting forecast for renewals.

Promoted to Assistant Vice President in 2017 and assigned role of Unified Communications and Collaborations Engineer and subject matter expert.

Responsible for project/demand scoping for project initiatives to create efficiencies to enable the business leveraging automations and/or new technology to build advantages in customer service and interfacing.

From 2008 through 2020 Alliant grew from 21 offices to well over 120 MPLS branch office locations and 40 SD-WAN (Cisco Meraki) locations. During which I performed the lead and successfully integrated 1000s of users and phones flawlessly. These efforts included 1000’s of numbers moving between TDM/PRI, SIP, brokered/cloud and POTS lines.

Principal Engineer responsible for design, support, documentation, planning, implementation, project management, Business Continuity Planning/Disaster Recovery, asset tracking and maintenance of the corporate Cisco Collaboration Infrastructure, Network Routing, Switching Wireless and Data Center infrastructures.

Wrote several standards documents outlining processes and procedures for mobility and transparency, standard phone settings/devices, Cisco Jabber training and other training/instructions for end users and HD analysts/technicians.

• Oversaw internal telecommunications system for organization with 5000 employees.
• Interpreted circuit diagrams.
• Documented all aspects of client networks in preparation for implementing communication systems and associated applications.
• Anticipated and analyzed common connectivity workflow problems.
• Performed cost justifications.
• Found interim solutions to minimize impact of issues on business.
• Maintained generators and UPS batteries for reserve power in event of power failures.
• Created network diagrams for new and existing networks.
• Installed, maintained and supported CTI applications.
• Identified areas of operation that need upgraded software, voicemail, and telephone equipment.
• Handled multiple simultaneous deployment projects against strict deadlines.
• Participated in team, cross-divisional and technical forums.
• Ordered equipment and services for voice, data and cabling.
• Continuously applied quality-improvement methodologies to improve work processes.
• Coordinated trunk testing with phone vendors to troubleshoot possible problems.
• Verified work order information and receipt of all necessary equipment.
• Installed IP, network equipment and facilities.
• Initiated cost reduction initiatives.
• Installed, maintained and supported SIP applications.
• Provided support for end users.
• Improved rate of resolved trouble tickets by implementing life cycle and incident reviews to identify core condition, define remediation initiative and coordinate changes.