Accomplished Unified Communications and Network Engineer with proven record of establishing rapport with clients and colleagues. Expert in Cisco Unified Communications and Network systems discovery/design/implementation/administration/management and repair. Known for extensive knowledge of Cisco network/voice and ability to achieve results successfully.
Systems Engineering Principal and Subject Matter Expert for Alliant's Unified Communications and Collaborations services managing the Cisco Unified Communications Manager/Unity Connection and Instant Messaging and Presence core voice system.
Work with business units, operation teams and vendors to complete network and voice discoveries ensuring information and expectations are established, documented and met for all Alliant's M&A, Integrations, and Office Mergers/Moves/Expansions. Through efforts I made to define the process and procedures and working with other IT groups and within ServiceNow using visual task boards resulted in a 100% successful, repeatable process.
Vendor Manager for all Telecom and equipment procurement. Vendors included service provider stewardship calls to oversee and track orders and ticket management, Partners and third party resellers for equipment procurement and management.
Manage/Coordinate Cisco SNT, Smart Accounts, MCE along with all other Unified Application Maintenance Contracts. In June 2018 I completed the co-termination project effort to renew all Unified Communications (Cisco/non-Cisco) and network equipment support providing a clear budgeting forecast for renewals.
Promoted to Assistant Vice President in 2017 and assigned role of Unified Communications and Collaborations Engineer and subject matter expert.
Responsible for project/demand scoping for project initiatives to create efficiencies to enable the business leveraging automations and/or new technology to build advantages in customer service and interfacing.
From 2008 through 2020 Alliant grew from 21 offices to well over 120 MPLS branch office locations and 40 SD-WAN (Cisco Meraki) locations. During which I performed the lead and successfully integrated 1000s of users and phones flawlessly. These efforts included 1000's of numbers moving between TDM/PRI, SIP, brokered/cloud and POTS lines.
Principal Engineer responsible for design, support, documentation, planning, implementation, project management, Business Continuity Planning/Disaster Recovery, asset tracking and maintenance of the corporate Cisco Collaboration Infrastructure, Network Routing, Switching Wireless and Data Center infrastructures.
Wrote several standards documents outlining processes and procedures for mobility and transparency, standard phone settings/devices, Cisco Jabber training and other training/instructions for end users and HD analysts/technicians.
Cisco Network & IP Telephony (IPT) Pre/Post Sale Consulting Engineer –
Cisco VoIP and LAN/WAN integration and support engineer.
Cisco Routing/Switching and VoIP design, implementation and Support for Analysts Internationals customer base.
High Profile Implementations
MGM Grand Hotel & Casino, Kelter-Alliant, Meadowbrook Insurance, McNaughton – McKay Electric, Central Transport, Avondale School System, Behr America, Comcast Indiana, Pekham Industries, Michigan State University College of Law
Onsite Support for DCX at the DaimlerChrylser Headquarters, Auburn Hills, MI. Additional support for various other customers
Cisco UCCXD 3.0 - Unified Contact Center Express 7.X
Cisco ICRMC1 - Implementing Cisco IP Video Conference Rich Media Communications 1
Cisco ICRMC2 - Implementing Cisco IP Video Conference Rich Media Communications 2
Companies Worked For:
Job Titles Held: