Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Qualified [manager] with [8] years in fast-paced customer service and call center environments. Personable and professional under pressure. [manager] with expertise in delivering support services and resolving customer complaints. Trained in [MS Windows].
Skills
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strong client relations
Proficient in cash management
Shipping and receiving professional
Work History
11/2012 to 11/2013underground utility locatorSTS LLC | City, STATE,
My job was to prevent the damage of underground utilitys with in part of 811 or call befor you dig. I had to work off a laptop and draw plat systems of all utilitys at all dig sites.Â
Answered an average of [20] calls per day by addressing customer inquiries, solving problems and providing new product information.
Politely assisted customers in person and via telephone.
Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
2001 to 11/2012owner/partnerBNB Plants | City, STATE,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle.
Education
Expected in 1998High School Diploma | american historyyulee high school, Yulee, 32097, FLGPA:
Certifications
I am certified in advanced firstaid and AED / CPR I also have a GA. carry permit and I have no criminal back ground and also no tickets.
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