Motivated and self driven Collaboration engineer with over 10 years of experience. I am successful at liaising between different teams and interacting with clients. I am a flexible and a reliable hard worker with excellent communication skills.
In the role UC Collaboration engineer I provide support of corporate infrastructure as well as collaboration infrastructure for our managed services clients and that responsibility includes :
In the role UC Collaboration engineer I supported day to day collaboration needs for global clients. This role included the following
monitoring, solution management, incident and problem management, firmware and software patching, and device backup and recovery.
Responsibilities in this role included:
As a quality assurance test engineer, participated on a global project team of engineers involved in the release and test of Cisco Callmanager and related features following project cycle. My responsibilities included:
Cisco Certified Network Associate,CCNA
Cisco Certified Voice Professional CCNP Collaboration
TIL v2 Foundation Certified
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