30 Year old generational St. Petersburg local. A self-starter entheusiastic about the world of customer success in mobile and web. I have watched my company grow and thrive as well as its employees from this concept. I have maximized my earnings based on this trust alone and am searching for a company that matches this drive and industry of customer service. I am looking back at the job market for longer work hours at a similar pay with less expenses haha, and the decision I've come to it work from home-digital. I wow customers and employers with both guidance and successful experiences.
Skills
Successful delivery consistancy
Mobile payment technology
Motor vehicle operation and maintenance
Mobile orders
Wow-factor customer service and service in general
Mobile Software optimization for a consistent wage
Production environment for clients
Pre Production environment for clients
Advanced e-commerce front and backend design for mobile web.
Self-starter professionalism by 2 years of independent contractor work
Experience
12/2019 to Current
Uber Eats DriverUber Eats – City, STATE,
Carried food in insulated bags to maintain hot or cold temperature.
Picked up meals from local restaurants and dropped off at residential and business customer locations.
Documented time of delivery to record completion of order.
Collected tips from customers through hands-free electronic methods.
Recorded weekly hours and mileage for accurate payment.
Delivered fresh food to customers across local area.
Communicated with restaurant staff to coordinate deliveries and obtain destination address.
Maintained vehicle according to company and state safety requirements.
Planned and executed efficient routes to optimize time and fuel costs.
Delivered customer orders to homes and places of business within established time frames.
Performed research and due diligence to resolve issues.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Demonstrated professional conduct with clients to deliver outstanding customer service.
Interacted with customers pleasantly to meet needs and drive satisfaction.
Have been told by Uber Support that I am one of the top customer service and timeliness reviews in the Tampa Bay area, it is great to be a valuable commodity to my customers.
11/2018 to 12/2019
Print Productions LeadARC Inc. – City, STATE,
Supervised production schedules, production quality and on-time delivery.
Produced daily operations report, including forecasting staffing needs and production volume, to support cost-reduction and service improvement initiatives.
Evaluated schedules, orders and forecasts to plan processes and meet timetables.
Inspected production, quality control and maintenance reports to detect and address production problems.
Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue.
Learned how to respond to emergency situations to prevent personal injuries and property damage.
Assessed production schedules and orders to plan material requirements and worker activities.
Identified and solved complex problems that impacted management and business direction.
Mitigated production issue risks by identifying potential problems and taking effective action.
Coordinated preventive maintenance on existing and new production equipment and performed routine calibration.
11/2016 to 11/2018
Graphic Design Productions LeadThe UPS Store Inc. – City, STATE,
Generated digital image files for use in digital and traditional printing.
Generated computer graphics and page-layout software, graphic elements and photography.
Worked with customers to present mockups and collect information for adjustments.
Organized and created email designs and designed print materials.
Edited and proofread documents before being published online or sent to print.
Prepared branding packages for point of purchase displays, marketing materials and product packages.
Used [Software] to create images and layouts.
Oversaw product design, print design and marketing collateral from concept to completion.
Produced projects for advertising and informational purposes.
Fostered relationships with retail clients through effective communication, negotiation and collaboration.
Determined marketing and design vision with clients for graphic design projects.
10/2015 to 11/2016
Food Delivery App DriverFoodNow – City, STATE,
Carried food in insulated bags to maintain hot or cold temperature.
Picked up meals from local restaurants and dropped off at residential and business customer locations.
Documented time of delivery to record completion of order.
Maintained vehicle according to company and state safety requirements.
Planned and followed efficient routes using physical maps and GPS applications.
Maintained positive attitude and diplomacy when dealing with customers and other team members.
Followed safety rules to keep clean driving record with no accidents or incidents.
Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
Education and Training
Expected in 05/2014 to to
Bachelor of Arts: Telecommunications University of Florida - Gainesville, FL GPA:
Interned at many start up enitiatives of the growing city's time.
Trained in Broadcast, Web, and Production history and professions.
Currently using mobile telecommunications as an independent contractor.
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