Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Software: System Center (IPC), Avaya, Microsoft Office and MS Project, PC Anywhere Bloomberg, Reuters, Bridge, ADP, Internet Explorer. QSIG (VOIP), Microsoft Server 2003, Windows XP and Vista operating systems, Unity, Unified, Adobe Photoshop, MS project, SIP, Secure Shell (SSH) Hardware: IPC Turrets, BT Turrets, NICE Log, Polycom phones and video conferencing equipment, Avaya, Nortel, Centrex, PictureTel, Firebird tester, ISDN tester, Tandberg; Blackberry, Sniffers, Cisco IP Phones, Fluke tester, Speaker Bus, Crestron, Cisco IP Phones Training: DHCP, SMTP/POP Protocols, OSI and TCP/IP Models, DNS, Ethernet, Subnetting
  • Certifications: Avistar, IPC (certificate).
01/2011 to 01/2015
Turret Operations Engineer and Telecommunications Systems Administrator Nbc Universal Universal City, CA,
  • Acted as main contact for all MAC (Move-Add-Change) request for the trading floor Conducted weekly project meetings with venders, project team, and management Saved over 100 thousand dollars per year by renegotiating direct lines (ARD/MRD) Ordered/tested/installed direct line from vendors including IPC, Verizon, SpekerBus, I-Market, BT, Orange Prepared detailed specs on turret system (failover and troubleshooting procedures just to name a few items) Maintained and supported current system by performing maintenance and daily backups Projected lead on turret migration and updated IPC turrets from BRI to VOIP platform.
01/2009 to 01/2010
Product Specialist Advent Software Kaysville, UT,
  • assisted customers in restoration of cable, phone and internet by troubleshooting methodology.
  • Verified provision and test phone lines prior to installation Worked with Sprint to ensure that all phones lines are ported in a timely matter Provisioned and tested line on the day of installation Interacted with other functional groups including Finance, and Level 3 tech support to ensure customer satisfaction.
01/2006 to 01/2008
Trader Voice Infrastructure Operations Engineer Xad Los Angeles, CA,
  • responsible for providing Tier 2 technical voice support including moves, adds and changes.
  • Upgraded IPC turrets to IQMX platform (2,600 positions).
  • Designed face layouts to meet business requirements, Assisted in converting DIDs to Qsig Created voice mailboxes accounts on Intuity switch Attended weekly staff meeting to discuss changes and implementation Trained traders on new turret system.
  • Provided day two support Assigned and programmed DID on Avaya switch Created user account on PBX and Voicemail switch Administrator for the IPC and Nice Log system Created users account for CITI and IPC technical support Worked closely with IPC tech in upgrading and install patches and software on IPC and NICE systems Performed backups on IPC system Diagnosed and solved voice related problems including missing and non-working direct lines Contacted and troubleshot with vendors to correct direct lines problem.
  • Reset Intuity voicemail accounts.
01/1996 to 01/1998
  • managed six person help desk in daily troubleshooting of voice and data problems.
  • Provided training on troubleshooting new technologies Performed yearly appraisal for Help Desk personnel Met with vendors to set up service contracts Negotiated SLA agreements and on site tech responsibilities Coordinated moves, adds and changes on desktop and voice equipment Ordered, installed and repaired fax machines Kept detailed inventory of all voice and data circuits to expedite troubleshooting and minimize downtime.
01/1989 to 01/1996
  • tested and troubleshot market data equipment including Bloomberg, Telerate, Quotron, and Rich system.
  • Problem isolation and resolution on all market data and voice equipment Tested BT and IPC turrets for outages Interfaced with in house GNCC on system problems Tested network connections with BERT tester and changed defective system cards Troubleshot ATT, Compaq hardware as well as IDNX and T1 troubles Tested Hoot and Holler circuits on a daily basis to ensure quality performance.
Infrastructure Manager JPMORGAN CHASE City, STATE,
  • designed video conference room for the executive floor.
  • Researched and order equipment.
  • Met with facilities and vendors on construction and installation of equipment Supported Fixed Income, Investment Banking, and upper management on all desktop and voice needs Troubleshot and installed Speaker Bus intercoms, bio login devices, and web cams Assigned and provisioned DID on Avaya switch for trading turrets Migrated and trained 2000+ corporate traders on IQMX turrets.
  • Coordinated cable pulling schedule with outside vender and business groups.
  • Designed face layouts to meet business requirement Racked IPC equipment.
  • Attended weekly staff meeting to discuss changes and implementation Assisted in Disaster Recovery site.
  • Tested equipment, and supported business groups on assigned testing dates Supported video conference and TV camera equipment Established and tested video conference connection Contacted Waterfront to establish and test connection for television appearances (CNBC, MSNBC, and ABC).
  • managed all projects concerning voice and market data including upgrading video conference system, creating employee market data accounts and installing equipment for new employees.
  • Attended meeting with Market Data vendors and IPC to insure that all voice and market data equipment Y2K ready Met with business groups to ensure disaster recovery requirements Scheduled testing for all business groups Racked, installed and tested routers to deliver market data services Ran and terminate cables including 110 blocks, RJ45 cables and CAT5 Received vendor bids, order all supplies, manage budget, and coordinated all installs Ordered, tested, and installed all direct lines from approved vendors including Global Crossings, Verizon, and IXNET Researched and processed bills for payment.
  • Confirmed services and provided department cost center to accounting Interfaced with market data vendors, including Bloomberg, CQG, and Reuters to deliver reliable service.
Education and Training
Expected in
Bachelor's Degree: Technical Management
DeVry University - ,
Technical Management
accounting, ABC, Adobe Photoshop, ADP, Avaya, Bloomberg, budget, cables, cable, CAT5, Cisco, Compaq, Hardware, contracts, customer satisfaction, DHCP, Disaster Recovery, DNS, Ethernet, fax machines, Finance, Fixed Income, functional, Help Desk, IDNX, Internet Explorer, inventory, Investment Banking, IP, ISDN, MAC, Market, meetings, Microsoft Office, MS Project, 2000, Windows XP, migration, NICE, network, Nortel, operating systems, OSI, PBX, PC Anywhere, personnel, camera, Protocols, Speaker, quality, requirement, Reuters, routers, SSH, Secure Shell, SLA, SMTP, switch, T1, TCP/IP, technical support, tech support, Phones, phone, Telerate, TV, television, trading floor, troubleshooting, upgrading, video, video conferencing, Vista, voice and data, VOIP, Y2K

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Resume Overview

School Attended

  • DeVry University

Job Titles Held:

  • Turret Operations Engineer and Telecommunications Systems Administrator
  • Product Specialist
  • Trader Voice Infrastructure Operations Engineer
  • Infrastructure Manager


  • Bachelor's Degree

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