Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Resourceful and client-focused Customer Service experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.
  • Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.
  • Motivated employee focused on service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives. Dedicated to providing excellent customer service and making operational and procedural improvements.
  • Results-driven.
  • Personable, friendly and solution-oriented employee with over 18½ years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
  • Cheerful and upbeat employee with a history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
  • Assisting customers
  • Flatbed experience
  • Preventive maintenance
  • Managed incidents
  • Documentation skills
  • Team building
  • Planning and coordination
  • Problem resolution
  • Process improvement
  • Relationship development
  • Organization
  • Team management
  • Project organization
  • Communications
  • Customer service
  • Supervision
  • Operational improvement
  • Inventory management
  • Materials handling and transport
  • Wrapping and boxing
  • Inventory organization
Truck Helper, 10/2018 - 04/2020
Waste Connections Immokalee, FL,
  • Unloaded packages from trucks for delivery to customers, taking care to prevent damage to merchandise and goods.
  • Used all types of equipment to assist with loading and unloading vehicles and properly securing items for long road trips.
  • Attached or loaded vehicles and reviewed all connections for security.
  • Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
  • Maintained ongoing communications with others in operations center to keep teammates informed.
  • Logged all pertinent shift information, including driving hours and data on time to keep reports current.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Reported any incidents to boss for recommendations for assistance and resolution.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Loaded, balanced and secured product to safely transport goods.
  • Notified customers of delayed deliveries due to weather or road issues, decreasing calls to support lines.
  • Conducted vehicle and equipment inspections to maintain safety and comply with laws.
  • Conducted vehicle inspections prior to and after every trip and performed minor repairs, to keep truck functional.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Landscaper, 01/2014 - 03/2015
Jekyll Jekyll Island, GA,
  • Planted bulbs, bushes, trees and flowers to enhance environment.
  • Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
  • Arranged shrubs and flowers to create landscape effects.
  • Operated and maintained basic landscaping equipment and vehicles.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Pruned trees and bushes to improve visibility and shapes.
  • Leveraged hand-held tools to maintain green spaces.
  • Applied weed and pest control chemicals to protect customer lawns.
  • Installed block and stone décor according to plans and specifications.
  • Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
  • Checked machinery and performed routine maintenance to prevent malfunction.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
  • Performed planting, watering, mulching, edging and other landscaping duties at [Number]-acre golf course.
  • Reviewed design plans and instructions and completed work according to specifications.
  • Prepared soil and gardens to plant with mulch and sod.
  • Administered pesticides to mitigate and control pest damage.
  • Applied fertilizers and pesticides to lawns and grounds to control weeds, insect infestation and maintain soil fertility.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Removed and properly disposed of debris to maintain worksite safety.
  • Dug irrigation trenches for play-area enclosures, gazebos and other small construction projects.
  • Removed poison ivy and other harmful plants while wearing protective gear.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
Manager, 01/2011 - 09/2014
Taco Bell Longmont, CO,

Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.

  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Facilitated month-end journal entries, account reconciliation and invoicing.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Recruited and hired qualified candidates to fill open positions.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Assisted negotiation with vendors and suppliers to reduce cost.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Led team of 15 professionals meeting needs.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Increased customer base and market share by promoting product through diverse channels.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Handled funds each day in fast-paced environment.
  • Identified areas requiring immediate improvement and rolled out program, boosting productivity.
  • Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Upheld internal standards and productivity goals to meet targets.
  • Recruited, hired and trained employees for marketing and sales department.
  • Executed strategies to foster better customer service and promote positive and engaging environment for all.
  • Cross-trained in every store role to maximize operational knowledge.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Collaborated cross-functionall which led team
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Studied existing procedures and policies to offer optimal leadership to employees and operations when standing in for absent managers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Automated office operations, managed client correspondence and tracked records.
  • Trained in customer service initiatives.
  • Led staff meetings for team of 50 to communicate directives.
  • Created schedules for employees to keep every shift well-staffed during holidays and busy periods.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Reviewed employee performance every and delivered constructive feedback to improve weaknesses.
  • Reviewed employee performance every and delivered constructive feedback to improve weaknesses.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Animal Shelter Volunteer, 01/2012 - 05/2014
Estill County City, STATE,
  • Performed custodial duties, including mopping, sweeping and sterilizing equipment.
  • Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
  • Maintained daily care logs for sheltered animals.
  • Stocked delivered animal food and supplies in central supply room.
  • Performed daily care, including feeding, watering and cleaning animal enclosures for rescued animals.
  • Ordered, received, unloaded and stored feed and supplies for animals under care.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Kept dogs safe by remaining alert to environmental conditions
  • Promoted optimal health by feeding and watering every animal on regular schedule.
  • Walked animals outside for potty breaks 2 times per shift to avoid accidents in play areas and on bedding.
  • Bathed, dried and groomed over 26 to 30 animals each day.
  • Maintained clean and orderly play yards, kennels and cages.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Oversaw programs to support pets with exercise, behavior monitoring and basic care.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Walked over 4 dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Education and Training
GED: , Expected in 06/2000
Estill County High School - Irvine, KY

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Resume Overview

School Attended

  • Estill County High School

Job Titles Held:

  • Truck Helper
  • Landscaper
  • Manager
  • Animal Shelter Volunteer


  • GED

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