To equally support and work in a supportive environment to maintain to goal of the company.
To use my customer service experience to enhance the company product
and values as well as provide quality assurance to customers and colleagues.
To learn and grow with co workers in a professional environment.
Conflict resolution techniques
Focused on customer satisfaction
Training and development
Training and development
Managed call flow with up to 60 calls in queue per minute.Exceeded corporate target for customer satisfaction for 6 months in a row.Leadership
Served as key contributing member to Leadership team.
Cashiered with two cash registers at once in tandem to maximize customer flow.
05/2015 - 06/2016
24-7 intouch @Airbnb － Aurora, COTrip Experience Team Coordinator
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Managed quality communication, customer support and product representation for each client.
Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Led a team of customer service representatives to increase service center profitability. Monitored the daily activities of several customer support teams.
Addressed negative customer feedback immediately.
Provided a high level of product and leadership support to representatives and clients.
Effectively communicated with team members to maintain clearly defined expectations.
10/2014 - 02/2015
Panera Bread － Centennial, CONight Baker
Maintain/Measured, mixed and prepped raw materials according to company specifications and recipes.
Monitored cooking completion times for efficient use of ovens and other equipment.
Proofed, folded and baked hundreds of products daily.
Designed appealing product displays.
Properly labeled all signs for mixes, weights and measures with accurate information.
Inspected products for quality assurance before display.
Maintained temperature, sweep and sanitation logs.