Trip Experience Team Coordinator Resume Example 24 7 Intouch @Airbnb

TRIP EXPERIENCE TEAM COORDINATOR

Career Focus

To equally support and work in a supportive environment to maintain to goal of the company. To use my customer service experience to enhance the company product and values as well as provide quality assurance to customers and colleagues. To learn and grow with co workers in a professional environment.

Highlights

Conflict resolution techniques
Team management
Focused on customer satisfaction
Training and development

Deadline-oriented
Training and development
Skilled multi-tasker
Persuasive

Accomplishments

Managed call flow with up to 60 calls in queue per minute.Exceeded corporate target for customer satisfaction for 6 months in a row.Leadership

Served as key contributing member to Leadership team.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Experience

05/2015 - 06/2016

24-7 intouch @Airbnb － Aurora, COTrip Experience Team Coordinator

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Managed quality communication, customer support and product representation for each client.
Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Led a team of customer service representatives to increase service center profitability. Monitored the daily activities of several customer support teams.
Addressed negative customer feedback immediately.
Provided a high level of product and leadership support to representatives and clients.
Effectively communicated with team members to maintain clearly defined expectations.

10/2014 - 02/2015

Panera Bread － Centennial, CONight Baker

Maintain/Measured, mixed and prepped raw materials according to company specifications and recipes.
Monitored cooking completion times for efficient use of ovens and other equipment.
Proofed, folded and baked hundreds of products daily.
Designed appealing product displays.
Properly labeled all signs for mixes, weights and measures with accurate information.
Inspected products for quality assurance before display.
Maintained temperature, sweep and sanitation logs.
Safely operated oven, proof box, mixer, bread machine, dishwasher, rack washer, pallet jack.
Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
Controlled spoilage by generating turn movement and maintaining monthly inventory.
Maintained safe and sanitary area by checking food products' temperature and freshness.
Placed dough in pans, molds and sheets; monitoring products during baking and adjusting temperatures as needed.
Maintained daily pars to ensure availability of products at all times.

02/1753

Sonic Drive-in － Aurora, COCarhop

Took initiative to find extra tasks when scheduled duties were completed.
Followed all established restaurant practices and procedures.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Quickly and efficiently processed payments and made accurate change.
Properly portioned and packaged take-out foods for customers.
Packaged menu items into bags or trays and placed drink orders into carriers.
Served orders to customers at windows, counters and tables.
Served fresh, hot food with a smile in a timely manner.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Recorded customer orders and repeated them back in a clear, understandable manner.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Consistently adhered to quality expectations and standards.
Provided high quality service.

Subway － Centennial, COSandwich Artist

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Recorded customer orders and repeated them back in a clear, understandable manner.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Served orders to customers at windows, counters and tables.
Cut and chopped food items and cooked on a grill or in fryers.
Accurately measured ingredients required for specific food items.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Frequently washed and sanitized hands, food areas and food preparation tools.
Took initiative to find extra tasks when scheduled duties were completed.
Assisted management with monthly inventory control and weekly stock ordering.

Education

2013

Colorado's Finest － Englewood, CO, USGED

GED certificate
Top 10% of Class

Skills

Cash handling
Careful and active listener
Professional and friendly
Multi-tasking
Creative Problem Solving
Telephone Skills
Time Management

Resume Overview

Companies Worked For:

24-7 intouch @Airbnb
Panera Bread
Sonic Drive-in
Subway

School Attended

Colorado's Finest

Job Titles Held:

Trip Experience Team Coordinator
Night Baker
Carhop
Sandwich Artist

Degrees

Trip Experience Team Coordinator Resume Example

Resume Score: 90%

Resume Overview

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