Trip Experience Team Coordinator Resume Example
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TRIP EXPERIENCE TEAM COORDINATOR
Career Focus
To equally support and work in a supportive environment to maintain to goal of the company.
To use my customer service experience to enhance the company product
and values as well as provide quality assurance to customers and colleagues.
To learn and grow with co workers in a professional environment.
Highlights
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Accomplishments
Managed call flow with up to 60 calls in queue per minute.Exceeded corporate target for customer satisfaction for 6 months in a row.Leadership
- Served as key contributing member to Leadership team.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Experience
05/2015 - 06/2016
Panera Bread Co － Rockville Centre , NYTrip Experience Team Coordinator
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Excelled in exceeding daily credit card application goals.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Managed quality communication, customer support and product representation for each client.
- Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Led a team of customer service representatives to increase service center profitability. Monitored the daily activities of several customer support teams.
- Addressed negative customer feedback immediately.
- Provided a high level of product and leadership support to representatives and clients.
- Effectively communicated with team members to maintain clearly defined expectations.
10/2014 - 02/2015
Sonic － Owasso , OKNight Baker
- Maintain/Measured, mixed and prepped raw materials according to company specifications and recipes.
- Monitored cooking completion times for efficient use of ovens and other equipment.
- Proofed, folded and baked hundreds of products daily.
- Designed appealing product displays.
- Properly labeled all signs for mixes, weights and measures with accurate information.
- Inspected products for quality assurance before display.
- Maintained temperature, sweep and sanitation logs.
- Safely operated oven, proof box, mixer, bread machine, dishwasher, rack washer, pallet jack.
- Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
- Controlled spoilage by generating turn movement and maintaining monthly inventory.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Placed dough in pans, molds and sheets; monitoring products during baking and adjusting temperatures as needed.
- Maintained daily pars to ensure availability of products at all times.
02/1753
Gpm Investments － Williamsburg , VACarhop
- Took initiative to find extra tasks when scheduled duties were completed.
- Followed all established restaurant practices and procedures.
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
- Quickly and efficiently processed payments and made accurate change.
- Properly portioned and packaged take-out foods for customers.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served orders to customers at windows, counters and tables.
- Served fresh, hot food with a smile in a timely manner.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Consistently adhered to quality expectations and standards.
- Provided high quality service.
Subway － City , STATESandwich Artist
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Served fresh, hot food with a smile in a timely manner.
- Served orders to customers at windows, counters and tables.
- Cut and chopped food items and cooked on a grill or in fryers.
- Accurately measured ingredients required for specific food items.
- Mastered Point of Sale (POS) computer system for automated order taking.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Frequently washed and sanitized hands, food areas and food preparation tools.
- Took initiative to find extra tasks when scheduled duties were completed.
- Assisted management with monthly inventory control and weekly stock ordering.
Education
2013
Colorado's Finest － City, State, USGED
- GED certificate
- Top 10% of Class
Skills
- Cash handling
- Careful and active listener
- Professional and friendly
- Multi-tasking
- Creative Problem Solving
- Telephone Skills
- Time Management
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Resume Strength
- Completeness
- Word choice
- Strong summary
- Typos
Resume Overview
School Attended
- Colorado's Finest
Job Titles Held:
- Trip Experience Team Coordinator
- Night Baker
- Carhop
- Sandwich Artist
Degrees
- GED
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