Hardworking and enthusiastic customer service professional, fluent in Spanish and English with 5 years of client interface experience.
Always focused in solving the client's problem in the most efficient way. Able to deliver a corporate image and cover different business needs and markets. Reliable and committed business professional with comprehensive experience in international purchasing.
Strong organizational skills
Energetic work attitude
Translator and assistance
Gain recognition of
my good work obtaining credits as translator on the latest publication of the
Helping during the final week of preparation for a very important
Charity event celebrated year by year.
Assistant Purchasing Manager
delivery time of the purchase orders, and reduced delays on shipments.
relation with suppliers and increased the number of consolidates shipments.
Sales and Airline Ticketing Agent, Customer Service
Prominent agent who
provided help in foreign offices; Boston and Miami.
process of refunds
Translator and Assistant06/2014 to 01/2015Houston Galveston InstituteHouston, TX
Involved converting psychology documents and articles from one language into another and ensuring that the finished converted articles relay the intended message as clearly as possible.
Assisting, formatting, and editing most of the articles published on the International Journal of Collaborative-Dialogic Practices.
Proofread end documents and articles and made any necessary changes.
Acted as important go between during meetings with foreign psychologists and ensure correct information flow between individuals.
Covered the phone/reception, requested information from new clients, especially those of Spanish language.
Took notes during oral interpretation and provided feedback.
Key Accomplishments Gain recognition of my good work obtaining credits as translator on the latest publication of the Journal.
Helping during the final week of preparation for a very important Charity event celebrated year by year.
Assistant Purchasing Manager01/2010 to 12/2010Equipar S.A de C.V Mexico, Mexico City
Direct negotiation with suppliers around the world mainly: USA, Switzerland, Germany, Israel, China, Italy, among others.
Processed all international purchase orders, averaging total annual procurement expenses of $950,000
Ensured that materials, equipment and supplies were ordered and timely delivered in order to fulfill process requirements
Requested and analyzed quotations concerning items that meet Company specification and checked for reasonableness of price.
Assisted the Manager on special projects focused on cost reduction initiatives and process improvement.
Contacted suppliers to resolved missed deliveries, short shipments and pricing discrepancies.
Order tracking (Backorder) purchasing conditions negotiations with over 30 foreign suppliers Built strong and long term relationships with partners such as: freight forwarders, customs brokers and shipping companies (K&N, DHL, UPS).
Sales and Airline Ticketing Agent Customer Service01/2004 to 10/2009TACA International Airlines Mexico, Mexico City
Skilled at securing passenger reservations and effectively handling an assortment of booking issues.
Courteous Airline Ticketing Agent who routinely exceeds passenger expectations in a consistently fast-paced environment while maintaining quality standards.
Customer Service: booking, sales and after-sales, direct channel; Issued personal, business and corporate bookings.
Consistently offered a high level of customer service.
Conference reporting and reconciliation of daily sales reports.
Be TACA´s image for Mexico on its 75th Anniversary.
International Business2010Universidad del Valle de México Mexico, Mexico City, MexicoInternational Business
Diploma: Business2013Afico ConsultoresQueretaro, Queretaro, MexicoEffective Export Plan
Seminar: Commerce2010Hessen Group and Buffete InternacionalMexico, Mexico City, MexicoUpdate of International Trade
Sacred Heart Community Services and Building Skills Partnership BSP San Jose
Providing free tax help for low to moderate income families, people with disabilities, non English speaking and the elderly who need assistance preparing their tax returns.
ISACA Silicon Valley
Help with the registration of speakers, participants and Board Members.
Hispanic Alliance for Career Enhancement (HACE)
Helping for 3 consecutive years. Responsible for providing front-line quality service to guests such as, job seekers, sponsors and exponents.
San Jose Learning Center
Assisted students learning ESL to improve verbal and written communication skills.