Training Supervisor/Trainer Resume Example Alorica/Verizon Wireless

TRAINING SUPERVISOR/TRAINER

Experience

Alorica/Verizon WirelessDecember 2014 to CurrentTraining Supervisor/Trainer
Colorado Springs, Colorado

I'm currently in an important leadership role of developing new associates.
My classes can be anywhere from 2035 agents at a time.
I help train the classes for five weeks in the classroom, where they develop knowledge of Verizon Wireless.
I help enable individuals to interact effectively and harmoniously with other people.
We teach them from the resource what's known as the learning album, and I help relate that material to KPI's (key point indicators) as well as the business acumen.
I constantly role play with the associates to have them demonstrate the feedback that is being provided, then follow up with them to ensure that can demonstrate that behavior on calls.
I perform weekly coaching's with each of my associates to discuss their successes as well as their area of opportunity.
During the weekly coaching I help them develop their own commitment and perform weekly touch base discussions to gauge their progress.
I handle each of my associates payroll and submit approval every pay period.
I started off on the phones taking calls for Verizon Wireless.
In which I deescalated customers and exceeded each KPI that was required.
During this time I developed the skills of resolving a customer's issue in a timely manner.
Demonstrated first call resolution and satisfied each of my customers by providing excellent customer service.
I perform high volume of sales such as upgrading devices, selling insurance for those device, and positioning to customers of what's in their best interest.
I would sell by using the method of FBI (features, benefits, and imagery).
After seven months of taking calls and maintaining KPI's I was promoted to transition supervisor.
Where I learned the software to listen and coach associates for their calls.
Observed behaviors by taking notes and addressing the associate about an area of opportunity.
Kept moral up by providing real time success feedback and positive reinforcement.

NucareNovember 2013 to November 2014Quality Control Manager
Kingfisher, Oklahoma

Nucare is a dietary supplement manufacturer.
Which produces whey protein, preworkout supplements, and meal replacements.
All in which are blended from raw ingredients.
I started in the powder fill room where we wore clean suits and protective gear.
We filled FDA approved bottles to the appropriate weight, then sealed and boxed the bottles for shipment.
After two months of exceeding the weekly quota I was promoted to Quality Control Manager.
During that position I created SOP's (standard operating procedures) for every position at the facility.
With daily checks for all procedures.
I tested the products pH balance as well as tested for important threats such as: E.
coli, plate count, salmonella, and consistency with a spectrometer.
I also gathered and store samples of every product batch for quality inspection purposes.
Following and keeping the facility up to CFR 110 & 111 of the Food and Drug Administration code, all while maintaining GMP (Good Manufacturing Practices).

WalmartMarch 2010 to November 2013Department Manager/Customer Service Representative
Kingfisher, Oklahoma

Hired on to the Walmart family as a cashier.
Steadily dealing with cash transactions and providing excellent customer service.
Promoted to Sales Floor Associate after four months.
My tasks were provide customer service over: photo center, electronics, sporting goods, hardware, fabrics, seasonal, backroom and cashiering.
After a year in a half of learning to work every department.
Was promoted to department Manager of frozen and dairy.
Two very high volume departments.
Where I was responsible for ordering, stocking, inventory, food rotations, bin auditing and price changes.

Education and Training

Francis Tuttle Technology CenterDiploma: General EducationOklahoma City, OklahomaGeneral Education

Skills

photo, Adobe Photoshop, auditing, balance, benefits, cashier, cashiering, coaching I, coach, coaching, hardware, excellent customer service, excellent customer service, customer service, electronics, features, forklift, GMP, inspection, insurance, inventory, leadership, Team leadership, listening, Manufacturing Processes, Excel, Microsoft Office, outlook, Word, Multitasking, taking notes, pallet jack, payroll, positioning, problem solver, process improvement, progress, quality, Quality Control, real time, receiving, selling, Sales, Shipping, SOP, supervisor, team player, phones, Time Management, Troubleshooting, upgrading

Resume Overview

Companies Worked For:

Alorica/Verizon Wireless
Nucare
Walmart

School Attended

Francis Tuttle Technology Center

Job Titles Held:

Training Supervisor/Trainer
Quality Control Manager
Department Manager/Customer Service Representative

Degrees

Diploma : General Education

Training Supervisor/Trainer Resume Example

Resume Score: 90%

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