Dedicated and focused Project Management Specialist with over 5 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in staff training and development, customer service and process improvements.
Developed complete training programs and led training using expert learning techniques.
Evaluated client processes, employee performance and training progress to determine additional training needs.
Assessed training needs, using employee surveys and interviews to gather data.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
Managed entire project life cycle from initial concept through final delivery.
Utilized forward-thinking approach for uncovering and solving stakeholder concerns and project issues.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions
Assessed error root causes, aiding diagnostic checks and performance investigations.
Contributed to document drafts and ad-hoc projects to preserve system functions.
Collaborated with Tier II to escalate problem resolution, filtering inquiries to appropriate technology professionals.
Evaluated training data and assisted with developing resolutions for clinical end user needs.
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