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training server with management experience resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Training methods
  • Sales leadership development
  • New employee training
  • Team development strategies
  • Human Resources
  • Product development
  • Course design
  • Verbal and writing communication
Experience
Training Server With Management Experience, 02/2010 - Current
Cort Business Services Tulsa, OK,
  • Led training classes and recorded instruction for later use.
  • Created testing and evaluation procedures to assess performance before, during and after training sessions.
  • Created effective training course objectives, course content and all materials.
  • Mentored team members to succeed and advance within department and company.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Presented training information via role playing, simulations and team exercises.
  • Developed first training manual for company.
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Associate, 02/2009 - 06/2010
Renaissance Club Sport Aliso Viejo, CA,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Processed orders through system and coordinated product deliveries.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Planned and followed through with inventory management for each store.
  • Interfaced with customers to resolve problems quickly.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Performed customer needs assessments and suggested appropriate solutions that would solve business issues.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Created and implemented store displays, promoting sales and growth.
Server, 09/2001 - 09/2007
Pappas Restaurants Inc. City, STATE,
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Partnered with team members to efficiently serve food and beverages.
  • Promoted desserts, appetizers and specialty drinks.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Processed customers' payments and provided receipts.
Education and Training
GED: , Expected in 06/2019
-
Arlington Heights High School - Fort Worth, TX
GPA:
Status -

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Resume Overview

School Attended

  • Arlington Heights High School

Job Titles Held:

  • Training Server With Management Experience
  • Sales Associate
  • Server

Degrees

  • GED

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