SENIOR LEVEL MANAGER- EXECUTIVE Solutions focused, self- motivated professional with comprehensive management, corporate restructuring, profit and loss (P&L) analysis and employee recruitment. 12 years of progressively increasing management experience having worked in retail, restaurant, transportation, logistics, manufacturing with a proven track record of successful operational reduction of employee turnover, improving revenue of overall sales and minimizing of business cost. Effective communicator and group facilitator recognized for building strategic partnerships with all levels of management and employees establishing a positive, collaborative work environment integral to boosting productivity and morale. Demonstrated efforts to foster diversity using the skills and contributions of people varying in age, race, religions, sexual orientations and genders. Reputation for demonstrating strategic leadership building integrity, strong work ethic and dedication to performing teams focused on exceeding sales goals. STRENGTHS and CORE COMPETENCIES/ Experience Business Development* Forecasting *Strategic Alliances/Partnerships Problem solving and diagnostic skills *Project management *Employee relations *Team building and motivation Training facilitation *Coaching *Risk Assessment *Territory Expansion and Redevelopment Resourceful and quick-thinking Senior Manager with 7 years in warehouse and inventory management. Improves shipping and receiving efficiency and accuracy by applying strong leadership skills. Enthusiastic Warehouse Manager successful at 100% on time results. Offers 7 years in management in a warehouse setting. Skilled manager well-versed in warehouse operations, shipping and logistics. Exceptional organizational skills and strong attention to detail. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible.
Hard working and self-motivated
Proficient in MS Office
Training General Manager, 01/2005
to 01/2010 Cosi Inc. – Philadelphia,
Managed budget, conducted financial analysis for profit and loss reconciliation, forecast sales and marketing while tracking business profitability service and quality for 4 million dollar business.
Reduced turnover by 7% and increased cash flow by 5% with a bottom line total controllable profit margin.
Promoted to the district representative for development, overall financial and operational needs of 5 store locations within the greater Philadelphia metro and suburban markets.
Oversaw and coordinated overall financial and operational needs of two store locations.
Developed and promoted to District training coordinator for all partners, shift leaders and new manager training and upgrades.
Achieved a 95% on-time shipment rate.
Processed 7 shipments per weekly.
General Manager, 01/2003
to 01/2005 Cosi Inc. – Philadelphia,
Responsible for overall operation for Philadelphia district and metro locations.
Defined and restructured business improvements and development needs of workforce for 7 locations which led to increased profitability by 20%.
Led district in maintaining profits through managing, evaluating and restructuring profit and loss statement by reducing food cost overall by 8% and reduce repair and maintenance budget overall by 15% , Launched and orchestrated startup of new store opening for location at 30th Street station, becoming the second highest site in Mid-Atlantic district and generating over 3.7 million restaurant operation.
Promoted to Training General Manager as a result of hiring, training and upgrading the skill set and competencies of management team, resulting in 7 team promotions throughout the ranks of shift leaders to managers to general managers in 4 years.
Processed 16 shipments per week.
Courer/ Manager trainee, 06/1994
to 07/1998 Federal express – East Hanover,
Achieved a 99% on-time shipment rate.
Redirected shipments en route in response to customer requests.
Coordinated with freight forwarders to expedite international shipments.
Loaded products weighing up to 85 pounds onto trailers for delivery.
Processed 300 shipments per route.
Assistant Manager, 01/2002
to 01/2003 Cosi Inc – Philadelphia,
Successfully improved dinner sales by 5% which resulted in increased check averages and evening labor productivity.
Maintained weekly food cost, inventory and labor management which resulted in promotion to designated operational lead for the district.
Analyzed, forecasted and managed employees to increase guest satisfaction by 45% based on monthly empathica surveys.
Assistant General Manager, 01/2000
to 01/2002 BOB EVANS – Timonium,
Supervised hiring and developed labor and weekly ordering budget for proper business flow increasing cash flow by 52%.
Managed and supervised employees enhanced financial profitability by 49% in first quarter of 2000.
Reduced labor, increased productivity and increased customer satisfaction with four 100% blind mystery shopper visits.
Certified in Management training and NRA Serv safe qualifications.
Assistant Manager, 01/1999
to 01/2000 TEMPS Housing and Foods – State College,
Supervised and managed 2400 rooms with 10 dormitories relating to large groups, union and management in housekeeping and maintenance for physical plant for Pennsylvania State University college students.
Recognized for outstanding work in Housing and Residence Life ACUHO-I conference hosting one of the top four largest dormitories in the nation.
Developed and demonstrated team building experience with residence assistance to enhance community development with housing and students to improve overall and morale within the work place.
Managing partner, 12/2011
to Current Red Lobster Inc – Philadelphia,
Developed weekly schedules for 60 employees.
Received, stored and shipped goods and materials.
Optimized production scheduling to lower production costs.
Sorted incoming cargo before unloading.
Tracked time spent on assignments each day for productivity reporting.
Implemented strategic shipping policies to achieve long and short-term sales targets.
Verified computations against physical inventory count of stock weekly and monthly.
Stocked, staged and transported goods.
Verified and inspected food storage and production areas daily.
Forecasted manpower requirements based on daily workload and company targets.
Built a motivated team of 65-100 well-trained staff.
Bachelor of Arts Degree: Liberal Arts,
2001 Pennsylvania State University - PA
Student government representative NAACP Treasurer
Extern in Manufacturing Operations
Extern in Fundamentals of Inventory Control
Extern in Supply Chain Management and Logistics
Coursework in Business and Computer Applications
budget, cash flow, com, customer satisfaction, financial, financial analysis, General Manager, hiring, inventory, team building, managing, Management training, marketing, 2000, profit, profit and loss, promotion, quality, sales, upgrades, upgrading