I am fairly new to the tele-marketing and Sales industries but have made large strides in the time that I have spent in this career. I see myself as a talented sales professional that is effective at multi-tasking and working with agents to help them realize their true potential and motivate them to tap into that to bring more success/happiness not just at work but, home as well. I am applying for a position as a performance manager because I feel my skill set can assist Marketlink Inc. at improving agent performance to bring more revenue to our clients, Marketlink Inc and ultimately the people that make it possible, our agents.
Promoted to the Trainer for a call center 13 days after we opened the center.
Took on the task of and successfully trained multiple agents in a virtual atmosphere as our company pushed to try to increase the performance of a team of agents operating out of their home.
Assisted in the revision of training material to ensure we are maximizing the time allotted for training purposes from our clients.
Trained every class in the call center with the exception of the very first class, which I was a part of.
I have shown that I can retain a high level of new agents as they are introduced to the training process
Trainer/Virtual TrainerMarketlink Inc. - Wheat Ridge Co04/2016 - Current Responsible for training the new hires in a classroom
setting, within a call center.Welcome the new hires to Marketlink Inc. and introduce
them to our clients using a professional, polite and fun atmosphere to
encourage learning and opportunities.
Ensure all new hire paperwork is filled out
appropriately and completed for payroll and legal purposes.Introduce the new hires to the products we are selling
so that they have adequate knowledge to have a consultative conversation with
customers interested in our services.Train the new hires in our compliance policies and
Train the new hires on a 6 step needs based sales
process that requires them to maintain a positive attitude, while using
product knowledge to make meaningful recommendations to meet the customers
wants and needs.Use role-playing, workbooks and quiz\'s to ensure
understanding of the topics I trained new hires on.
Telephone Sales RepresentativeMarketlink Inc. - Wheat Ridge Co04/2016 - 04/2016
Needs-based selling techniques to sell communication services and products by
telephone on behalf of a Client to achieve sales goals as directed by a sales
supervisor/center managerMeet the company standards for attendance and
Follow all client and company compliance standards
a positive image for the client in all contacts.
agent promoted off the phones to a staff position within a still newly opened
Telephone Sales Representative/ TrainerMetro News Services - Wheat Ridge Co05/2015 - 03/2016 As a CSR I made outbound sales calls to previous and
current Charter Communications customers (90%) and also took a limited number
of inbound calls (10%).I
used a 5 step needs based sales model to identify customer\'s wants and needs
so I can give them a tailored solution that meets all that specific customers
wants and needs.
CRM software (CSG) to build orders for customers that I connect services with
while navigating dialer software.As a Luminary I assisted fellow CSR\'s with various
daily sales and software problems that arise
the Trainer at Metro News I was responsible for making sure everyone that
came through our doors was prepared after one week to start taking calls and
navigating the required software programs.I also assisted management with promoting recruiting pushes, so far as creating
a Metro Contact Center Facebook page where I was in charge of the
High School Diploma: Buchanan High School - Clovis Ca2005
Positive and upbeat
Strong interpersonal skills - I am professional at all times and treat everyone with respect while maintaining focus.
Empowers high-performing sales teams
Knowledge - I have a great deal of knowledge with the Spectrum brand.
Cooperation - I never hesitate to take on extra tasks and works to accomplish extra tasks in a timely manner
Entrepreneurial mind set - I am always trying to learn more about the industry I am in and what it takes to run my own business