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Trainer/To-Go and Catering/Expo Resume Example

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TRAINER/TO-GO AND CATERING/EXPO
Professional Summary

Veteran customer service professional offering [Number] years of experience and willingness to take on new challenge as a Shift Supervisor. Versed in store operations, cash handling and team leadership.

Experienced production leader knowledgeable about [Industry] practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance.

Motivated Shift Supervisor experienced in [Type] environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply [Number] years of experience to improve operations.

Highly skilled [Type] supervisor with [Number] years of experience supervising, scheduling and directing employees. Resourceful specialist knowledgeable in production of [Product or Service]. Track record of boosting efficiency, [Task] and [Task]. Focused on monitoring safety in busy and potentially hazardous environment.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Dining area maintenance
  • Bill computation
  • Food and beverage pairings
  • To-go order preparation
  • Food sales and promotion
  • Wine service
  • Cash handling
  • Hospitality service expertise
  • High-volume dining
  • Menu memorization
  • Beverage preparation
  • Performance improvement
  • Food preparation and safety
  • To-Go Order Preparation
  • Stocking and Replenishing
  • Point of Sale Knowledge
  • Order Accuracy
  • Bill Computation
  • Cash Handling Expertise
  • Safety Understanding
  • Store Management
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Strategic Planning
  • New Employee Mentoring
  • Food Spoilage Prevention
  • Food Tray Carrying
Work History
05/2019 to CurrentTrainer/To-Go and Catering/ExpoChuy's | Katy, TX
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery ba
  • Gs.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and
  • N food allergies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Maintained current knowledge of all team position requirements.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Mentored junior employees to improve performance, food safety and customer service.
  • Collaborated with management to identify company training needs and scheduling.
03/2018 to 03/2019Shift SupervisorStarbucks | Houston, TX
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Applied security, safety and loss prevention strategies during shifts.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every [Timeframe].
  • Created over [Number] drinks in average shifts with consistently positive customer satisfaction scores.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Prioritized drink requests while managing interruptions.
  • Complied with standards for merchandising, stocking and storing product.
  • Cultivated ability to recall customers' names and address each by name.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Educated coworkers and customers about new products.
07/2017 to 01/2018Server/Server TrainerMaggiano's Little Italy | Houston, TX
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Greeted and maintained relationships with regular customers.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Orchestrated positive customer experiences at all stages by overseeing every area of [Type] operations.
  • Limited portion sizes and used garnishes to control food costs.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Provided continuous evaluation and feedback to server employees.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Education
High School DiplomaSaint Thomas High School, Houston
06/2014Bachelor of Arts | PhilosophySam Houston State University, Huntsville, TX
  • Graduated cum laude
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Resume Overview

Companies Worked For:

  • Chuy's
  • Starbucks
  • Maggiano's Little Italy

School Attended

  • Saint Thomas High School
  • Sam Houston State University

Job Titles Held:

  • Trainer/To-Go and Catering/Expo
  • Shift Supervisor
  • Server/Server Trainer

Degrees

  • High School Diploma
    06/2014 Bachelor of Arts | Philosophy

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