Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Focused and tactful Trainer/New Hire with 6 years of experience introducing staff to job responsibilities and monitoring performance during training period. Effective when leading hands-on training sessions to guide employees throughout process of learning job tasks. Seasoned expert at balancing corrections with praise to boost positivity and motivate employees to achieve success. On-the-Job Trainer with strong background teaching and coaching new employees. Talented team leader when demonstrating job tasks, observing trainees performing duties and providing constructive feedback to boost performance. Successful at incorporating proven training techniques and employing stellar people skills. Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions. Conversational abilities in english. Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • HRIS technologies
  • Staff presentations
  • Strategic thinker
  • Sales leadership development
Trainer/New Hire Trainer, 04/2007 - 11/2021
Abbott Laboratories Champaign, IL,
  • Led training sessions to teach new personnel key job responsibilities.
  • Presented step-by-step job task instructions clearly and offered opportunities to ask questions for clarification.
  • Praised and encouraged employees by recognizing tasks completed correctly.
  • Offered clear and precise corrective feedback with direction for improvement and next steps.
  • Greeted trainees cheerfully and created upbeat atmosphere to increase comfort and advance learning.
  • Reviewed official training materials and memorized information to accurately train staff.
  • Monitored staff completing work activities to further explain instructions and correct performance issues.
  • Asked employees to repeat specific tasks set number of times to build confidence and speed.
  • Oversaw training courses and promotional paths for professionals and leaders.
  • Created testing and evaluation procedures to assess performance before, during and after training sessions.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Led training classes and recorded instruction for later use.
  • Determined course objectives and found or wrote course materials to cover topics.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
  • Delivered training material to diverse audiences of both blue and white-collar professionals.
  • Monitored team leader incentive and motivational programs.
  • Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Analyzed each department's training needs and developed new training programs based upon data collected.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Assessed trainees and recorded observations to document evaluations.
  • Mentored team members to succeed and advance within department and company.
CDC Customer Service Represenative, 05/2021 - 07/2021
LiveXchange City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Upheld privacy and security requirements established by CDC regulatory agencies.
  • Upheld privacy and security requirements established by CDC regulatory agencies.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Worked with CDC Customer Service Reps to develop customer service improvement initiatives
  • Interviewed customers regarding covid 19 issues and reported feedback to management team.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Interviewed customers regarding covid 19 issues and reported feedback to management team.
Quality Assurance Supervisor, 04/2007 - 11/2013
West City, STATE,
  • Supervised onboarding and training of new personnel to maximize capacities of quality assurance team.
  • Enforced adherence to quality assurance procedures by reviewing subordinate's testing reports and following up on any deviations.
  • Consulted with management and personnel to educate on QA standards.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Designed and updated test cases to complete consistent manual tests.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.
  • Conducted load tests to determine server operating parameters.
  • Reviewed configuration files, logs and sections of code to complete debugging and locate breakdown sources.
  • Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
  • Trained end users on software and hardware functionality, best practices and protocols.
  • Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
  • Initiated change management practices that created new revenue streams and increased operational efficiencies.
  • Diminished financial discrepancies by managing P&L and budgeting to ensure optimal profitability.
Education and Training
High School Diploma: , Expected in 05/1997
Montwood High School - Elpaso Tx,

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School Attended

  • Montwood High School

Job Titles Held:

  • Trainer/New Hire Trainer
  • CDC Customer Service Represenative
  • Quality Assurance Supervisor


  • High School Diploma

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