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trainer ii resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Critical thinking
  • Planning
  • Customer service
  • Flexible
  • Work ethic
  • Multitasking
  • Decision-making
  • PPE use
  • Problem resolution
  • Training & Development
  • Friendly, positive attitude
  • Computer skills
  • Active listening
  • Relationship building
  • Troubleshooting
  • Conflict resolution
  • First Aid/CPR
  • Leadership
  • Calm and level-headed under duress
  • Quick problem solver
  • Valid NC driver's license
  • Basic Math
  • MS Office
  • Organization
  • Working collaboratively
  • Goal-oriented
  • Improvement plan knowledge
  • Processes and procedures
  • Experience in leadership
  • Program evaluation
  • Data management
Experience
09/2018 to Current Trainer II Conduent Incorporated | Lexington, KY,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Coached staff members to develop long-term career goals.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Led and motivated 9 employees through supervision, training and coaching on duties and daily operational activities.
  • Facilitated peer-to-peer conflict resolution.
  • Initiated training and education programs for supporting healthcare staff.
  • Participated in meetings with department heads to discuss census information, admissions and discharges for residents.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Worked closely with home manager to maintain day-to-day operations.
  • Trained and qualified staff per board requirements as well as national, state and local regulations.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Identified and communicated to management regarding areas needing additional training.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Trained employees on new software and new procedures
  • Tracked participant attendance, contributions and progress according to objectives.
  • Planned outings and special events for 17 residents monthly as well as execution.
  • Plan & Create learning Goals for 17 IDD adults in several areas such as self-care and leisure.
  • Enter in monthly Data for learning Goals and track progress yearly.
  • Communicate with the Home QDDP on questions and concerns within the home.
  • Daily Scheduling within the home to ensure efficacy and steady flow
07/2008 to 09/2018 Trainer 1 Us Bank | Horsham, PA,
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas, and nursing stations.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on care under direct RN supervision, adhering to medical center policies and procedures.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals when necessary.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors, and case managers.
  • Delivered high level of care to every patient.
  • Comforted patients and provided each with reassurance and encouragement.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Assisted with adequate nutrition and fluid intake.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Provided support with bathing, toileting, grooming, and washing.
  • Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Maintained composure and efficiency during rapid response situation and emergency codes.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Collaborated with other disciplines to deliver patient care continuity from admission to discharge in support of medical and nursing care plans for individual patients.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
  • Cultivated strong value-added relationships with patients by delivering medical expertise.
06/2005 to 06/2007 Human Resource Assistance State Of North Carolina | City, STATE,
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Cared for patient activities of daily living by assisting with eating, bathing, toileting and mobility.
  • Managed and maintained patient rooms, shared-living areas, and nursing stations.
Education and Training
Expected in 05/2023 to to Bachelor of Science | Psychology And Human Services Montreat College, Montreat, NC GPA:
  • Honor Roll - spring , summer & fall of 2021
  • Major in Psychology and Human Services
  • Completed coursework in Marriage counseling , Adolescent counseling and relationships
Expected in 06/2007 to to High School Diploma | Freedom High School, Morganton, NC GPA:
Expected in to to Associate of Arts | Transfer Catawba Valley Community College, Hickory, NC GPA:
  • Dean's List Honoree - Summer , fall and spring of 2020

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Resume Overview

School Attended

  • Montreat College
  • Freedom High School
  • Catawba Valley Community College

Job Titles Held:

  • Trainer II
  • Trainer 1
  • Human Resource Assistance

Degrees

  • Bachelor of Science
  • High School Diploma
  • Associate of Arts

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