LiveCareer-Resume

trainer resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Driven and experienced sales and service professional with over fifteen years of successful experience in sales, training and customer service. Strengths in problem resolution, maximizing employee performance, improving customer satisfaction, and developing and strengthening relationships. Looking to leverage these skills as a (BLANK) at COMPANY NAME). Recognized consistently for performance excellence and contributions to success in the service industry.

Skills
  • Team Member Training
  • Guest Relations Management
  • Training Expertise
  • Cultural awareness
  • Detail-oriented
  • Compassion
  • Teamwork
  • Interpersonal Communication
  • Verbal and written communication
  • Collaboration
  • Conflict resolution
  • Planning and Coordination
  • Social perceptiveness
  • Case Management
  • Deep Knowledge Of Psychology
  • Individual and family support
Education
University Of Colorado Denver Denver, CO, Expected in 12/2016 Bachelor of Arts : Psychology - GPA :
  • Graduated in Top 15% of Class
  • Graduated magna cum laude
  • Dean's List 2015 & 2016
  • Minored in Criminal Justice
Front Range Community College Westminster, CO Expected in 12/2014 Associate of Arts : Psychology - GPA :
  • Graduated cum laude
  • Dean's List Spring/Fall 2014
Work History
B. Braun Medical Inc. - Trainer
Omaha, NE, 07/2017 - Current
  • Ensure quality guest service of up to 250 guests per night.
  • Meet and exceed sales goals.
  • Demonstrate multitasking and working in team centered environment.
  • Orchestrate positive customer experiences at all stages by overseeing every area of front of house operations.
  • Protect business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Set and enforce performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Create, updated and implemented training plans in collaboration with restaurant management.
  • Train incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
The Boar's Head - Court Appointed Special Advocate
Charlottesville, VA, 06/2015 - Current
  • Work with children who are apart of court system due to neglect or abuse inside their home.
  • Conduct home visits and help family to find needed resources.
  • Represent child(s) best interest in court on their behalf.
  • Write detailed court reports, and attend all court dates and other court initiated obligations for child(s).
  • Assess clients for abuse and neglect and report findings to court.
  • Keep strict security measures to keep all case information confidential.
  • Research each client's case to become familiarized with their background by carefully reviewing available documents.
  • Conduct interviews with parents, foster parents, school officials and other individuals to better understand client's needs.
  • Provide assessments and made recommendations to court.
  • Testify in court and provide voice for severely abused and neglected children.
Hacienda Mexican Restaurant - Server/Trainer
City, STATE, 02/2016 - 07/2017
  • Provided excellent customer service while meeting sales goals.
  • Demonstrated, multitasking and working in team centered environment.
  • Utilized excellent communication skills.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Orchestrated positive customer experiences at all stages by overseeing every area of service operations.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
CB & Potts - Bartender
City, STATE, 06/2011 - 02/2016
  • Provided excellent customer service while exceeding sales goals.
  • Worked in team centered environment.
  • Utilized excellent communication skills to provide satisfaction and success to both guests and coworkers..
  • Greeted and maintained relationships with regular customers.
  • Served needs of more than one hundred customers in busy sports bar environment.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Provided continuous evaluation and feedback to server employees.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.

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Resume Overview

School Attended

  • University Of Colorado Denver
  • Front Range Community College

Job Titles Held:

  • Trainer
  • Court Appointed Special Advocate
  • Server/Trainer
  • Bartender

Degrees

  • Bachelor of Arts
  • Associate of Arts

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